Quality Inn
About this hotel
Hotel in Rochester with fitness center and business center A fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and a TV in a common area are onsite. Housekeeping is available on request. Quality Inn offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center.
Amenities
Air conditioner
Internet / Wifi
Parking
Gym / Fitness Center
Garden
Map of Brighton, NY
Hotel in Brighton, NY
Reasons to book
Includes essentialsGarden, Air conditioner, Internet / Wifi and more
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Reviews
3.2/5.0
Average(999 Reviews)
8.0
I was satisfied
3.0
We based our decision on this hotel on prior stays, location, and price. Hotel staff was friendly and helpful. Room was clean and comfortable. Price was reasonable. We would stay there again.
10.0
Very nice and clean..
8.0
Good hotel
2.0
I went to the front desk and asked for another room. I once again inspected that room for everything and anything, it was all good. We moved into that newer room on the second floor. A few minutes later the front desk receptionist knocked on the door. She informed me that the manager did not want any new lodgers to be housed on the second floor which is scheduled to be upgraded or have maintenance inspections and/or repairs in the next several days. Once again we were moved back up to the 5th floor. I inspected the room and found nothing that would cause another move. This room was once again clean etc.
The only reason these situations did not cause me to react in a negative manner - having to complain to whoever, write a one star rant on a feedback site – there was nothing the staff could have been done to prevent these situations. Everything was done to prepare these rooms for occupancy. The rooms were clean nothing was amiss. One cannot predict a clogged toilet nor clogged bath tub drain. Who could predict bugs in a bathroom area where there is no nearby source food? A change in the weather perhaps? The Quality Inn receptionists acted quickly in each case.
I gave Quality Inn four stars - I had to throw out my garbage. No one came to ask if we needed anything. A Quality Inn receptionist at the front desk must be notified for more towels, cups or get your garbage thrown out.
4.0
Bad smell, especially the 4th floor hallway - had to cover our mouths & noses from the roll to the elevator.
Stains on the chair, curtains, bedding. Grit between sheets.
3.0
Very affordable but there’s a reason for that. The place is average at best. Breakfast is very limited and they don’t do a lot of clean up. It is relatively sketchy there in a sketchy part of town. Not for everybody, but if you’re on a serious budget, go for it. Walls are paper thin, too, between the rooms.
1.0
Roaches
5.0
Very helpful staff and very clean.
5.0
It was quiet and relaxing I always stay there when ever I go to Rochester although I think it should also cater to people that don’t eAt pork or beef like turkey stuff
2.0
While not the prettiest, nor in the nicest location, this was more than adequate for a one night stay near the airport and sports facilities in town.
Negatives: Elevator had damage to ceiling and walls, our door reader fell off (but was operational), and floors were not the cleanest. Some tenants didn’t adhere to no-smoking policies (despite clear signage throughout the buildings). Parking lot felt hidden away and unsafe, but didn’t have any issues. The bathroom was extremely small, and hard to be in use with the door open.
Positives: Beds were clean and made, lights, TV, and outlets worked as expected and bathroom appeared to be recently renovated. The breakfast was provided on time and lobby / eating area was enough to accommodate those who used it. AC was cool, room was quiet enough even with proximity to lift and stairs.
3.0
Is not bed. But let them work on making the bedsheets clean. When l came in there. The sheets where not clean enough. The night shift girl have to help me to change it to a new one.
I do appreciate 🙏 her so much. I wish l know her name, but check the night shift staff that worked on September 1st night, she's the one. Please appreciate her for me. She's a wonderful staff. ❤️
5.0
Love it is not far is good for when u want to get away
1.0
This property was dirty. I found dirt in my rooms, as well as clumps of hair that weren't mine. There was a hole in the wall, the sheets were stained. The stairs and "gym" were flooded so there were just puddles of water around, and they have no bath tubs available to use. All of their bathtubs have no stopper making it impossible to bath. When I asked if I could be moved to a room that did have a bath, they said all of their tubs were like that. When I asked what about families traveling with small children, they just shrugged and then warned me that if I tried to make a stopper and the tub overflowed that they would charge me a lot of money. Which I found ridiculous that they would yell and threaten me like that. Horrible place, I wish I never stayed there and I wish I could get my money back.
2.0
In booking this hotel my expectation wasn't really high, to begin with, but it wasn't a great stay. When we first came in, we turned the AC on, and it was great! it was freezing when we came back so we turned it off and after that we had trouble with the AC all night. It looked on but kept turning off and we had to get up several times in the middle of the night to try and fix it, but it didn't work. The carpet in the hallway and room were stained. it looks like the cleaning person did not do a thorough clean because they was still a towel left hung up the shower and hair around the sink area. the last annoying thing was that breakfast was included from 7-10 by the time we came down to try and grab something everything was done except an orange. Again, my expectation wasn't that it would be a high-end breakfast but at least enough food for the expected guest that are staying there but that was not the case. lastly, the elevator was very dirty and damaged. the corners of the panel walls were broken, and the floor was dirty and sticky. not clean at all. I would not stay at this one again.
2.0
Bed sheets had stains
1.0
Dirty, unsafe, cigarette burns on sheet.
1.0
I was given a dirty room with an extremely hard mattress. The area felt unsafe and there was a lot of loitering in the parking lot. One of our cars was broken in to. When was asked to change the room due to dirtiness a door that didn't work and a broken toilet seat we were told no due to being sold out. I then showed the agent the website which stated there were many rooms available. Then she said the mama hare said no and there was no manager there. We went to our room and when my wife tried to use the restroom the seat shattered.... THEN. she finally put us in a decent room. I'll NEVER use any Quality Inn again
1.0
Did not receive my deposit .. bathroom was dirty
5.0
Kept clean
5.0
Ease of checking in.
5.0
Affordable option. Convenient location. Friendly staff, nice simple breakfast options, clean rooms. Pet friendly. Downside, no microwave in room, limited drawer space, cant control fan in bathroom. Elevator worked fine but q little outdated. Nothing fancy but affordable place to stay while visiting friends in Rochester.
3.0
The staff was friendly. The rooms were clean & comfortable. I liked the breakfast.
5.0
The room was very clean we liked the very firm bed we will return to this hotel again
2.0
There's a nice and clean place
1.0
Was treated very poorly and hard time getting my refund back was talked to very disrespectfully . Staff was overly rude the entire time wouldn’t recommend
5.0
Good
2.0
The staff was not helpful. Dope smells were horrible in room. Hope we don’t have drug test tomorrow!! Our friends car STOLEN from parking lot and several cars damaged. Will NEVER stay there again 😡😡😡
3.0
The free breakfast in the morning and how clean the place is.
1.0
I couldn’t sleep at all people banging at the door people arguing all time ect
4.0
Nice quite relaxing
1.0
Didn’t like anything about it and it was very dirty I had to change rooms two times and all of them looked the same. I ended up going someplace else
3.0
It was a very nice day from the time of checking in to the time of checking out. Very comfortable great amenities friendly staff great continental breakfast in the morning all around perfect
2.0
This was a good value for the money. The room was clean, a small breakfast was provided. Location was good. It seemed like a lot of men Who were working in the area we’re staying here. Me and my friend spent one night and have no complaints. Price was right too.
2.0
Elevators were beat up with tips and tears on interior walls
3.0
It was nice there was just a mixup with credit card information
2.0
The room was very outdated, not clean, small, and the hot breakfast was one of the worst we have ever had. The A/C in the room would keep shutting off. You could hear everything in the hall including the elevator.
4.0
Very clean, staff were great. Desk chair and loveseat should be in dumpster. More breakfast options at filling station next door
1.0
Dirty sheets and cockroaches
4.0
Ok
FAQs
How much does this hotel cost compared to others in Brighton?
The average price for a rental in Brighton is $227 per night. This rental is $102 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Quality Inn. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Quality Inn pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Quality Inn?
We found 5 amenities for this rental. This includes air conditioner, internet / wifi, parking, gym / fitness center, and garden.
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