Shangri-La Hangzhou

West Superior Hillview Twin | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Daily buffet breakfast (CNY 184 per person)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

About this hotel

Situated in Hangzhou, this charming hotel for $166 per night is a great choice for your next break. Lakefront Hangzhou hotel in Xihu with 2 restaurants This hotel features 2 restaurants, a health club, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Shangri-La Hangzhou offers 198 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a health club. Children under 12 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Gym / Fitness Center

Garden

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

1.84 miles

西湖十景

0.92 miles

Shangri-La Hangzhou

4.0

Good(211 Reviews)

Hotel in Hangzhou

4-Star Hotel

Reasons to book

Includes essentialsGarden, Kitchen / Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

$$$$

About this hotel

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Gym / Fitness Center

Garden

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

1.84 miles

西湖十景

0.92 miles

Reviews

4.0/5.0

Good(211 Reviews)

2.0

Nov 2023

The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.

4.0

Nov 2023

Very nice location, 5 minutes walk from Gushan Park.

4.0

Nov 2023

We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.

5.0

Nov 2023

It is next to the lake and one of the best parks in Hangzhou.

5.0

Oct 2023

Best location

5.0

Oct 2023

Amazing property. Across the street is the path to the lake. Definitely would stay here again.

4.0

Aug 2023

Great

5.0

Jun 2023

Back again

2.0

Jan 2021

Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.

2.0

Jan 2021

2.0

Jul 2020

excellent location, good breakfast, regular bed. Some birds in small cages, very sad to see it.

5.0

Feb 2020

Good Lake view, easily access to famous lake walkable path, enjoy the scenery

5.0

Feb 2020

Good Lake view, easily access to famous lake walkable path, enjoy the scenery

5.0

Jan 2020

we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.

2.5

Nov 2019

Excellent in every way. 5 star traditional resort hotel.

3.0

Oct 2019

Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.

2.5

Oct 2019

Amazing.The hotel is full of history.One of the oldest well maintained hotels in China.

0.5

Aug 2019

Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away.Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.

1.0

Aug 2019

Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.

2.5

Jul 2019

Great location! The west lake is just across the street!

4.0

May 2019

The concierge staff are the best, especially a staff with a pair of eyeglasses. He is always very knowledgeable on travel tips, providing prompt golf car rides, and being helpful on taxi, luggages, and English maps, since my wife does not read Chinese.

2.0

Apr 2019

Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.

1.5

Apr 2019

Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience.Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees.Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see.On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that.FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training).I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.

2.5

Apr 2019

They proactively asked us if we wanted to upgrade. Hotel is older, may need a renovation. It’s convenient and the staff was friendly and helpful.

2.0

Apr 2019

The hotel is old and in need of a desperate revamp.

5.0

Apr 2019

Really good Chinese food at the Shang Palace, especially like the spring menu.

2.5

Mar 2019

perfect location and good service. Highly recommend to everyone.

3.0

Mar 2019

perfect location and good service. Highly recommend to everyone.

2.5

Jan 2019

Shangri-La Hangzhou is perfectly located. Within a quick walking distance of the lake and the famous Lou Wai Lou Restaurant. And since transportation can be a challenge in Hangzhou, this hotel is also a quick walk to the bus station, which can quickly and cheaply take you to the famous Green Tea Restaurant, Botanical Gardens, etc. The hotel also has numerous restaurants, and Garden Coffee had a great lunch buffet. Helpful, friendly staff!

5.0

Nov 2018

Excellent location by Xi Hu (the lake), close to downtown!

2.0

Nov 2018

The location is great if you enjoy sightseeing around Westlake. It might be difficult to call a cap during off hours.

3.0

Oct 2018

Excellent location!! Friendly staff except in the cafe bar. Gave us a very small cup of coffee that is only warm. They also turned off the A/C as the weather is cooler. The room is still very warm. Need to open the window to sleep.

4.0

Oct 2018

The location is everything, it's a few step away from West Lake, and it close to most of the famous landmarks/attractions, staff are very welcoming. Only thing is that the facility is a little outdated, other than this is perfect.

4.0

Oct 2018

The location is everything, its a few step away from West Lake, and it close to most of the famous landmarks/attractions, staff are very welcoming. Only thing is that the facility is a little outdated, other than this is perfect.

3.0

Aug 2018

The hotel is dated and you will not miss it but it is generally clean and tidy, and quite roomy. Hotel staff and service is the best part. There was some kind of periodic banging noise in the building somewhere during the first couple of days of stay - annoying but not a deal killer. I killed an inch long cockroach that crawled into my sanitary bag - that was a hair raising experience.

4.0

Apr 2018

Decent hotel at the best location by West Lake. Room a bit dated but well maintained and very clean.

4.0

Apr 2018

Decent hotel at the best location by West Lake.Room a bit dated but well maintained and very clean.

4.0

Feb 2018

Everything is too old. Lobby temperature is cold. Colation is close to the lake but not by the lake.

4.0

Feb 2018

Everything is too old. Lobby temperature is cold. Colation is close to the lake but not by the lake.

4.0

Feb 2018

Everything is too old. Lobby temperature is cold. Colation is close to the lake but not by the lake.

FAQs

How much does this hotel cost compared to others in Hangzhou?

The average price for a rental in Hangzhou is $83 per night. This rental is $83 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Shangri-La Hangzhou. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Shangri-La Hangzhou pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Shangri-La Hangzhou?

We found 9 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.

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4.4

Excellent(32 Reviews)

Resort

in Thousand Island Lake

InterContinental One Thousand Island Lake Resort, an IHG Hotel

Garden · Pool · Kitchen / Kitchenette

Resort in Hangzhou, for $160 per night is great for your next (business stay, family stays, couples stay, getaway vacation, etc.)

$$$$

Shangri-La Hangzhou

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Shangri-La Hangzhou

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Hangzhou?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Shangri-La Hangzhou pet friendly?

What amenities are available at Shangri-La Hangzhou?

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