Best Western Richmond Hotel
About this hotel
Hotel in Richmond with free breakfast and 24-hour fitness center This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a spa tub, and coffee/tea in a common area. Best Western Richmond Hotel offers 141 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily. An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center. Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
Map of Richmond, KY
Hotel in Richmond, KY
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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$$$$
Reviews
3.8/5.0
Good(1,004 Reviews)
1.0
The bathroom door would not close, the tub would not drain, the furniture was only partially there and had no light fixtures! That's just the beginning, the bed was a thin lumpy mattress and my back was aching in the morning. The one chair in the place was a wooden arm chair and nothing that was comfortable. The TV remote only turned the TV on and off, it did not change channels or volume control. There was a biker group staying there also, so we were awakened many times throughout the night by the loud voices and motorcycles revving their engines outside our room. We were the first room when you came up the stairs, so we also heard every noise of anyone coming upstairs. Thank goodness we were only staying one night!
3.0
The stay was ok, what bothered me is the cleaning service people were out talking by my room at 7:30 am. They were very loud, knocked on my door at 8:30 and I told them I would be leaving right before 11am. Then they did the same thing at 9:45 which was annoying.
1.0
The hotel was very dirty. I don’t think they vacuumed the hallways in a month! So nasty
4.0
No coffee set up in room.😒
5.0
Was an amazing weekend get away, clean rooms, awesome staff.
4.0
Very affordable stay! The hotel is a little older, but is getting ready for some updates. Very nice staff and the hot breakfast was perfect. Rooms were very clean and bed were comfortable.
2.0
The bed was comfortable. Clean room. Breakfast was one small biscuit and even smaller sausage sandwich. Only permitted 1. Coffee good.
2.0
Traveled here for a funeral staff was great, although the breakfast buffet wasn’t a buffet like the last time I have stayed. Definitely could have been a better experience like previous stays. It was quiet overall so wasn’t as bad as it could have been.
4.0
Pool and hot tub weren't heated. Most of the equipment in the fitness center was broken in some way.
6.0
Dated, carpet old and not very clean
6.0
Sketchy neighborhood. Out dated rooms. They are doung construction so you hear saws during the day. No elevator. I use a cane and was told when I got there only stairs, they were kinda steep. Prolly wouldnt stay again for that price.
1.0
The hotel was generally clean but after a long day of travel we was so looking forward to soaking in the jacuzzi. The jacuzzi water was brownish/green & had gunk on the surface of the water. We was so disappointed.
The breakfast was not the freshest it could be. Also it wasnt as clean as we would of liked.
6.0
Property was old and outdated. Location was not very good as we saw multiple homeless people around the night before checking in and the morning after.
Breakfast was lackluster and they were out of a bunch of stuff (and weren’t refilling it even though it was 30 minutes before it ended.
Beds were fine (traditional firm beds like most hotels) but the rooms needed updating and were just pretty “grimy” from years of use. Saw multiple hairs in the shower as well (just poor cleaning).
Overall would have been a better choice to go to one of the other hotel options at this exit.
1.0
This hotel has decided to be "pet friendly" in every room. We are severely allergic and didn't know this when we booked online. The first room smelled like wet dog. It was awful. The next room was a bit better, but still had an odor. We ended up staying and taking heavy allergy meds because we were completely exhausted. The only good thing about the hotel was the check in woman who apologized over and over and tried to make it right by offering to let us try the second room or refund our money and try to find another hotel. We will NEVER stay at another Best Western as long as they do not set aside rooms that are completely pet free. We love animals, but they should NOT be forced on us in hotels or restaurants or grocery stores. This hotel was also very dated and needs upgrading badly.
10.0
There was a person actually manning the breakfast
buffet. She was a great hostess. Rooms were clean and comfortable.
8.0
Nice Room. Plenty of parking. Quiet. Breakfast was alright. Coffee was good.
4.0
I like the convenience. I dislike was a weird smell in the room
3.0
Easy to get to.
The room was old and had stains all over the carpet. Breakfast was okay. would have been nice to have fresh fruit.
4.0
Nice stay for the price. Limited decent dining options in the area which has every fast food option. Breakfast selection was okay with a few hot items and bread products.
3.0
The floor not cleaning and sheets are ok
2.0
Room wasn’t ready at check in time but soon after. Room was in decent condition but there was no soap anywhere in the room for washing hands. There was a refillable tissue box in the bathroom but it was empty. The shower had a curtain but no liner - not sure if the curtain was supposed to double as a liner, but it didn’t seem like a water proof material so I’m not sure.
5.0
I like staying at this hotel. When we are in the area, this is where we stay. Very clean, friendly staff and quite area. I have no complaints about my stay at this hotel.
4.0
I liked the close shopping at the mall and variety of restaurants.
2.0
Property was old and dated would not stay there again
4.0
We, and all the people we came in contact with, felt the pool was uncomfortably cold. No one wanted to swim in it. PLEASE warm it up some. We were disappointed we couldn't swim while there.
3.0
Very pleasant stay. Room was clean and all appliances worked. Nice to have coffee in the room. Breakfast room was clean and food was good. Pleasant breakfast hostess.
8.0
Stayed 1 night and it was fine. Front desk person was very nice. When I booked this hotel I didn't realize there wasn't an elevator and was traveling with an elderly person using a walker. Again, my own fault but we managed. Room was clean & bed was comfortable.
4.0
Older property but nice and clean. Breakfast setup was nice.
4.0
Older property but room was clean and comfortable. Breakfast was good
2.0
Older property that needs an update. Carpets were dingy. Twin queen bed rooms are only available on second floor and there is no elevator.
2.0
The room was spacious and comfortable. We had some road noise from the highway nearby. Staff was friendly and check in was smooth and quick.
1.0
This hotel is filthy, the bathroom was moldy, the carpets were stained and dirty and the room smelled awful. There was evidence that someone had been laying on top of the bed. I do have photos but they are too disgusting to attach. Needless to say, I did not stay. Neither the Best Western in Richmond nor Hotels.com will process a refund. Buyer beware.
2.0
Convenient to I-75
Carpets dirty
2.0
Cleanliness of our room was questionable trash cans were full when we checked in
1.0
When I checked in the room was dirty, and there was a dirty towel hanging on the bathroom door. I asked for the bathroom to be cleaned. When I returned they had given me new towels but the bathroom was not cleaned.
Later there was a bug on my son when he was laying on the bed. I don't know if it was a bed bug. We only saw the one bug.
The pool was disgusting. Full of green algae.
We checked out early.
Just don't stay here. Spend a little more and stay somewhere else.
4.0
Twice two people had access to our room , because they overbooked my room. Luckily none of our belongings were missing
4.0
Seemed a bit run down. Could use updated cosmetics.
3.0
The property is run down. The bathroom was dirty and the hallways were loud. For the rate we paid it was very disappointing.
1.0
The breakfast was minimal- no fruit or variety. Cheapest possible toilet paper. Had to ask for towels and shampoo everyday. Room was not made up or garbage removed for a four night stay. Not returning.
3.0
It was ok room was a little dirty but staff was friendly
FAQs
How much does this hotel cost compared to others in Richmond?
The average price for a rental in Richmond is $139 per night. This rental is $17 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Best Western Richmond Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Best Western Richmond Hotel. Enjoy the water!
Is Best Western Richmond Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Richmond Hotel?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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