Extended Stay America Suites Chicago Elgin West Dundee
About this hotel
Hotel with free breakfast, near Santa's Village This smoke-free hotel features a 24-hour fitness center, a snack bar/deli, and laundry facilities. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Weekly housekeeping is available. Extended Stay America Suites Chicago Elgin West Dundee offers 141 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations are furnished with double sofa beds. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly. Recreational amenities at the hotel include a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Map of Dundee, IL
Hotel in Dundee, IL
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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Reviews
3.2/5.0
Average(224 Reviews)
2.0
Staying a weekend here was not bad nor pleaseant, first the room appeared clean but there was candy under the bed and behind the tv with dust on it, and I have terrible allergies and with the room not being dusted or vacuumed it was very miserable. Then the tv remote wasn't working called the front office was told maintence would be up, an hour later I had to call again to be told o they were on lunch il send them now.
10.0
The morn updates
2.0
Was perfect for our trip enough space for all of us
2.0
The floors were very dirty and there was boogers on the walls in the bathroom, the first until I entered smelled like curry so I asked for a different room but the 2nd room had sticky floors and mucus on the bathroom room walls
1.0
Mold on the bathrooms and broken air vent. Smelled and felt humid and nasty in the room.
1.0
What is going on in that facility? ... Dirty, unfriendly, really bad experience. Never again in this hotel chain
4.0
People was were friendly and very helpful. Quick at helping us when our tv didn’t work. Even changed our room.
1.0
Basically robbed me. Bever got to enter my room i booked it online and when I showed up i was told i didnt have a room
4.0
Clean and inexpensive.
4.0
Room was clean, overwhelming smell in the room bothered my allergies. Room decor extremely outdated.
1.0
The toilet was overflowing and when I called the front desk for help at 11pm they told me they would out a work order in for maintenance but they wouldn’t be in until 8 am. When it happened again, I called the desk they told me to put towels down. When I told them I was out of towels they said I would have to bring the towels I used down to the front office before they could
Give me any more. I told them I literally had water from the bathroom to the front door. I asked if they could come and take the old towels and bring me
New ones - since it was now 11:30 pm and I was in my pajamas they said no. He did tell me that I should turn the water off to the toilet. He also informed me that there were no other rooms open for me to move to. I believe that no matter what kind of hotel you stay in, a functioning toilet is a minimal requirement. I’m addition to that, the room was dirty and pretty beat up. The Kleenex box was stuck to the bathroom sink and the refrigerator had dings all over it. I’ll never stay at an extended stay again
5.0
Everything from the room to the breakfast!!Great customer service!
5.0
Stayed in the 2 bedroom suite with kitchen. Great stay. Would stay again.
5.0
Out of all the extended stays that i have stayed at in the last 3 years this one is the cleanest one around in the chicagoland area very well upkept and maintained very clean the halls dont smell at all either great staff very helpful.
5.0
Nice place
1.0
We had to wait almost an hour to Check in
1.0
They double billed me, had to wait an hour to check-in.
4.0
The room was not clean. The bathroom and kitchen floors were not clean. The couch had a hole in the arm. The outside of the property was clean. Looks good from the outside. check in person was very nice.
1.0
This place is very different from a typical hotel - apparently a converted apartment complex. The rooms are really old, floors not clean. The front desk staff did not seem 'happy' to receive guests. No mention of the breakfast, and we realized why the next morning. The breakfast area is closed and there is no heads up at check-in. (Expedia still lists "free breakfast"). We were told the luggage carts are inside each 'building' but there are none. There is not even an ice machine in each building, you have to go to the main biulding to get everything. There are no utensils that come with the room, but need to be requested and picked up. Then the utensils are of very cheap quality. The fridge in the room, did not break (so technicallyl still working) but it is not at all cold. At this point, we stopped asking for anything. NOT RECOMMENDED for families that especially think that they can treat this stay like a home and not have to worry about anything.
3.0
Too expensive based on how the property is.
2.0
Room was OK, but in an area that was being renovated and was a mess. Advertised breakfast included with room. Breakfast essentially consisted of a coffee and a couple of muffins.
1.0
Terrible customer service. No help at all. In no type of way tried to resolve an issue. Alberto front desk is terrible and rude.
3.0
I love the front desk. Meriam was lovely not sure on the spelling. I will be back. The best part is this hotel has ovens! Not only that but the hot water is to die for.
2.0
Noise it’s felts like a motel that smell like smoke and felt very unsafe
1.0
I was not allowed too stay the night. Manager lied about me not making it on time.
1.0
There were people fighting in the room right across from us screaming at eachother!!!! It was scary!!! We couldnt stay there!!!! We left!!! I want my money back
4.0
Staff was friendly and helpful. Property is a bit run down, but clean and comfortable.
2.0
The bed was absolutely UNCOMFORTABLE. The room seemed very dated but was mostly clean (outside of some bugs we killed). I would not stay at this property again.
5.0
thax very much-loved
2.0
The evening staff were not helpful at all. We received dirty dishes and he did not want to give us towels. The ones he did give us were hand towels verses body towels. We had beg bugs in our room when we brought it up he was irritated that I asked for. New room and he offered nothing else. The second room we.got was bed bug free but the doors were bolted together and the windows did not work. We already has a long drive so we went to sleep. The next morning the staff was amazing they gave us fresh towels, dishes, and bedding. She was kind but they still did not address the bed bug issue. That was disturbing. Probably won't be staying there again and I can not recommend this place to my family or friends. Especially those with kids.
5.0
Everything was to my expectation.Thanks
2.0
No ice machines and when i reserved 2 rooms i couldn't have both in my name
1.0
I made a reservation a few days in advance. When I showed up, everything seemed to be in order. My wife and I were told we cannot stay there because she had no identification. I am a United States Army veteran and was turned away from your establishment on Veterans Day. I will be sure to voice my opinion of your business, in West Dundee, Illinois, at every opportunity. My reviews are sure to be very, unfavorable.
3.0
We didn’t like the smell of the rooms
2.0
Very dated. Claims to be smoke free but the room smelled like an ashtray.
2.0
The people on the front desk are very professional and friendly, the only issue was in the shower drain was clogged and the TV remote didn't work but is nice place to stay
4.0
very pet friendly. good place to stay with a dog.
groups of people talking outside in rear parking lot at night.
security door to building was not locked
2.0
Everything good. Need to fix a few little details and just a old lady kind of mean on front desk. Other than that everything cool 😎
4.0
Nice front desk guy. Sorry I forgot his name. Quiet. Minor repairs look shoddy. I’d stay again.
5.0
Staff was very nice and helped me put a lot.
FAQs
How much does this hotel cost compared to others in Dundee?
The average price for a rental in Dundee is $175 per night. This rental is $70 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Extended Stay America Suites Chicago Elgin West Dundee. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites Chicago Elgin West Dundee pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Suites Chicago Elgin West Dundee?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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