The only problem we had with the property is the smell in the room. The room had a strong powdery smell. We had to keep the window open to tolerate the smell. There are alot of people with allergies to fragrance and perfumes. This motel should not be using air fresheners or cleaners with strong a fragrance in there rooms.

Good location. Very friendly and cheerful desk clerk very good breakfast. No fridge or microwave in room, but otherwise, very comfortable

Noisy, shabby

Staff here is fantastic. The location is perfect

There were hairs in the sheetsnof both beds in the room. I mentioned this to the front desk person and they moved me to another room right away.

Loved the lobby decor all set for fall and Thanksgiving!

Missing some amenities most like hotels have. No small refrigerator and television did not work.

NO MAID SERVICE!! I was not told of this when I checked in. I would not have stayed a second night if this had been disclosed.

Greeted with promptness and kindness. Would stay here again

My wife and I stay at this Holiday Inn every time we visit New Buffalo because we know we will be greeted with friendly employees, a clean room, yummy breakfast, and an overall excellent experience. We recommend everyone visiting New Buffalo stay at this Holiday Inn. Also, this might be only important to me, but I LOVE the cable lineup here. Excellent selection of channels. Always know I’ll be able to watch my shows when I stay here.

THE BATHROOM WAS NOT CLEAN. THE TOILET WAS STAINED.

The hotel used to allow smoking and now claimed to be non-smoking, but not enough has been done to clean it. Our room smelled of smoke covered by air freshener. My friends asthma was triggered more while in the room. Didn’t try to move rooms since we figured the whole place would be like that. Bathroom wallpaper was peeling and the smoke smell was even worse while using the shower. The carpet was dirty and the upholstered chairs visibly stained. For the price we paid it was very disappointing.

Very Comfortable and very good breakfast!😊

The property had thin walls - floors (noisy during busy weekend - steps/kids). Early morning noise/door slamming shut. Toilet clogged twice; TV remote unpredictably wouldn’t work. Breakfasts were good. Beds were comfortable.

All of the Staff are excellent. Very friendly and helpful. Hotel is convenient. Pool was in great condition. We had fun time between beach and pool.

King room had a little dining area and wet bar, microwave and small refrigerator. No safe in the room. Room was fine for a quick stay, but had a perfume smell that was masking a slightly mildewy smell. Carpet and upholstered furniture needs better cleaning. The bathroom had Dove toiletries (hand soap, lotion, shampoo, conditioner, body wash). The included self-serve breakfast had omelets, sausage, biscuits and gravy, cereals, toast, bagels, pancake machine, muffins, bananas and apples, Chobani yogurt and juices/coffee. Acceptable stay.

average, beds good but leak in bathroom around toilet and toilet seat needed tightened. staff on checking in pleasant and in breakfast room, would probably not stay here again

They were extremely accommodating to all of our wedding guests and family staying in town, would definitely recommend as a hotel for wedding accommodations!

Stay was good; place was quiet, breakfast was good, room was clean, bed slept well. Only issue I had was the floors all felt sticky--both carpet and bathroom. Location was easy, right off expressway, Lake Michigan beach in New Buffalo is only a mile or so down the road.

We booked a king suite with a pullout sofa bed, stayed in room 109. Our nonsmoking room smelled like cigarettes as soon as you opened the door, the carpet had almost a wave to it as it was no longer adhered to the floor, horrible lighting and ventilation. We pulled out the sofa bed for our son and the mattress was disgusting, there appeared to be human feces on the top right of it, multiple stains, crumbs, without a sheet or blanket. Nothing aside from them replacing the mattress that night would have allowed my child to sleep there, so he slept in the king bed with us both nights. We woke up Saturday morning to our car being hit in the parking lot by another guest, who hid there car in the back of the lot with our paint still on their car. We asked the front desk to call the police and provide security footage to the police, they said that they would not call the police and could not provide security footage. The police arrive, by our call, and it turns out that the vehicle was not registered appropriately at check in by staff and did not have an associated room, hotel would not provide video, so now we are stuck paying for the repair. That same night at around 1am the fire alarm went off in the entire hotel due to another guest smoking. We paid $678 for two nights, I am embarrassed and feel like a fool for having my family stay here.

Great as always!

Sara was super helpful. Clean hotel. Really enjoyed our stay

Great value.

I was clean ,

What can I say, the property was clean, practical and just what we needed for a quick stay over the weekend for a concert! I will definitely use this location again while In the new Buffalo area!

great costumer service

Pool was closed

No hot water first morning. Parking in back lock would not open with room key.

Nice place to stay. When the room doors open and shut they are loud. Loud enough to wake you up, but over all very nice. The breakfast area is tight. Everyone working there was friendly and accommodating.

Nice and quiet place

The hotel was very comfortable for our quick, overnight trip.

Stopped in for one night. Heather, the front desk clerk, was very pleasant and friendly. The room was clean and comfortable. It was nice that they have more than the normal continental breakfast.