Staff was great

The first room we were put into, the door did not lock except from the inside so we had to change rooms. The next room had hair in the sink and on the floor and did not have a stopper in the bathroom sink. The internet was down for 6 hours during our first day there. There were gnats flying around.

Try not to kill yourself while showering, no grip on the floor makes it hard to not fall. The room smelled like 50 years of cigarettes, it was very noisy. We were extremely unhappy here.

I had to reservations and I asked for my double room to be a handicap and it wasn't. I had trouble with the air in that room. Plus it was hard to locate the reservation for my other room.

The carpet appears as the original since being a Hilton property. Very sticky and dirty!! Towels and linens are very old and worn out. The hotel needs a complete overhaul.

Close to town

Reagan at the front desk was exceptionally friendly and helpful.

Very pleasantly surprised at how clean and updated the rooms are. Free hot breakfast.

The front desk was awesome Patrick and tisa made my stay even greater! Can’t wait to visit again.

We stayed two nights. It was very below average. You could tell it all needed a good cleaning. The breakfast was not good on the first morning and was late and not good the second morning. The pool was clean and working. The guy who worked mornings at the front desk was very pleasant and helpful. The worst thing about the whole experience was the smell. There is a smell throughout the hotel that is really bad, including in the room, that smells like a mix of fried food,smoke, and must. Like I said, it needs a deep deep clean. We bought air freshener for the room to get away from the odor.

Staff shortages. A number of things, like lights, not working. It was rated way too highly.

They originally gave me a room that was already occupied. After some time on the phone, they upgraded me to a suite. The room was clean and a good size, but my TV had no reception. On a Saturday night, when I returned to my room around 10 pm, there was a drunken man wandering the hallway. Later around 1:30 am, there was knocking on my door and talking in the hallway. Some guy didn’t know what room he was in.

Although a no pet policy - 2 dogs were barking for 2 hours. I reported to night clerk - who said they were service animals. If truly service animals shouldn’t have been alone in their rooms without their owners. Very noisy also with kids running in halls and people, including staff smoking and talking out front of hotel which was near my room. Breakfast was fair - first day out of orange juice, yogurt and fresh fruit. Better next 2 days. TV very limited channels. Carpets need shampooing in halls and rooms. A drunk man was wandering hall Saturday night trying to find his room on all 2nd floor rooms - his actual room was on first floor! He even peed in hallway since he couldn’t get into a room in time. Staff at desk mostly friendly and helpful - except for second night (Friday). My message light was constantly blinking but there were no messages. He couldn’t turn off light on phone - so I went 2 nights with light blinking near my bed. Linens OK. Rather worn. Bed comfortable. No maid service during stay - but they would provide free linen exchange.

Dogs barking in room next door. Pool closed. Overworked staff. Bathroom filthy under sink. Fairly clean everywhere else.

Convenient to my trip destination

Staff was very accommodating

Nicest one in town!

I indicated what I liked above.

Lady at front desk was very rude and her phone was more important than checking customers in. When going to second floor it felt like the top floor is swaying. When woke up the whole floor beside me was soaking wet from the ac unit.

I arrived at this hotel at 1:25am. I booked this hotel and spoked to the front desk around 5pm to confirm that i would be able to check in at 1am. There was absolutely nobody at the front desk when i arrived. After waiting over an hour, this guy casually came out and asked was i checking in. This dude had on regular clothes all nonchalant like, heres your key. I finally get in the room and, this room is dirty AF! It smells musty, had lipstick on one of the beds, tv remote doesn't work, just all bad. Then when i finally figured out how to get the tv on, the first thing i see is a roach running from the light! The employees that came in the morning were much more helpful and professional. They did what they could to make it a lil better.

We came for the 4th of July holiday weekend, and the stay at this hotel was poor. But what most concerns us, and why I am making the effort to write this, is that we stayed 2 nights, and both mornings we woke in the room feeling lousy-headache, body ache, unrested, disoriented. We felt so lousy the 2nd morning, that we canceled the rest of our vacation plans and drove the three hours home. My husband said he felt so bad that he wasn't sure he could stay away to drive home. We reported this to the front desk when we checked out, and asked to speak to a manager. We were told there was no manager on duty until July 5th, which seemed surprising since it was a holiday weekend. He told me to call her on the 5th. I did that and everyday since, finally getting her, and her only response was not an apology for the bad experience, but that I should have called on Monday the 3rd and why had I waited 3 days to call her. I asked for a discount on our bill, and she has never responded. I called and reported her and the hotel to Best Western Corporate who is investigating. The Air Quality was really bad in the room we stayed in. I have since reported it to the County Health Department who is investigating it. The hotel seemed uncared for, understaffed that didn't seem to care about anything. Additionally there was a banging/tapping on our room wall all night the 2nd night. We thought it was the neighbors but in the morning their room was being cleaned and the noise persisted -

The location was good for the occasion. However, I purchased two non smoking rooms. It was very evident that one of the rooms had been used for a smoker. It smelled awful.

Very nice and friendly

Did not clean rooms or provide clean towels daily GROSS

The staff was friendly and helpful, the room was clean and pretty, and the complimentary amenities were good, including breakfast.

Spray from old spill all over door jamb to bathroom, a hair on shower wall, one mattress pad had stain. Stayed here a couple of years ago and not as clean as last time.

Very nice staff

The hotel rooms are pretty clean the walls a little thin and sometimes you can hear loud voice people. Otherwise and that everything was pretty good I like to stay the bed was comfortable clean the cable was pretty good that's some great TV shows And the area is beautiful, 💯

The property is adequate. I thought the rate we paid was high

Good Breakfast. Clean

The place is a little dated. The front desk was a little short and not very friendly. Unfortunately, I ended up with a severe allergic reaction to the bed bug bites I received. Attempted to call and inform them that there is a bed bug infestation in the room we stayed. The reaction doesn't show for a couple days when it comes to bed bugs. No answer unfortunately. The food service was very yummy. The gentleman who was cooking was very attentive.

Great place to stay