Fairfield Inn and Suites by Marriott Muskegon Norton Shores
About this hotel
Hotel in Muskegon with free breakfast and 24-hour fitness center This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space, and dry cleaning. Housekeeping is available on request. Fairfield Inn and Suites by Marriott Muskegon Norton Shores offers 83 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Muskegon hotel provides complimentary wireless Internet access. LED televisions come with premium cable channels and pay movies. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
TV
Map of Norton Shores, MI
Hotel in Norton Shores, MI
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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Reviews
4.3/5.0
Excellent(610 Reviews)
5.0
Very nice place. Breakfast was better than expected. Staff was amazing.
4.0
Quick work trip. One night Check in was fast. She even changed my room for me. Then… it went downhill. Was leaving for dinner- front desk girl asked where I was going.. then proceeded to tell me she left her wallet at home.. she was hungry .. sounded as if she wanted me to bring her back something- because, upon my return.. she never spoke to me again. Woke up for breakfast at 6:20. Coffee was empty- found someone to replace it. Had my coffee was going to sit for breakfast- however, in the associates only room- it sounded as if they were arguing loudly! One lady greeted me in the morning- she was lovely!
5.0
The staff was super friendly, clean rooms and lounge area. Nice breakfast and friendly service. Many stores right close by and many places to eat. Very convenient. Overall a great experience for our first time stay. Wouldn't hesitate to stay again. Pool, smaller, hot tub and work out room. All located just off the freeway.
4.0
Great hotel to stay at, was staying for business and this was close to the area. It was very clean and quiet, all of the facilities were well maintained, clean and not busy at all. The rooms were quiet and quiet. The only complaint I had was more of a personal preference was the lobby strong fragrance smell is quiet overpowering upon arrival. And working in the small breakfast area the vacuuming when its quiet.
10.0
The staff at this hotel are exceptionally wonderful. They genuinely care that you have a comfortable and enjoyable stay. I really appreciated their warmth and hospitality.
4.0
Extremely long check in time, room had broken tile and broken wall plaster in the bath room. Carpet in hallway torn at the seam, potential tripping hazard. Room rate too high for condition of property.
10.0
The location was close to 2 places I needed to be at so that is why I chose Fairfield. The rooms were clean and the staff was nice.
2.0
Could of been been better if the elevator didn’t get stuck and had to use stairs all night… tub wasn’t clean at all but the best staff there is Sarah from front desk she rocked absolutely amazing
4.0
The hotel was clean and comfortable. There were many restaurants nearby. Beware of the additional parking fee added to the charge. It was just a plain parking lot so I think it's just one of those hidden charges.
5.0
location somewhat difficult to find after sunset, but the property was clean and close to all needs.
5.0
No complaints. Clean and helpful staff.
5.0
Friendly staff.
4.0
It was clean and neat.
The breakfast was just ok
5.0
Close to lake and attractions
3.0
I made a reservation for a King with sofa bed and when I checked in the reservation they had on file was for two double beds. There were no King with sofa rooms available so after I returned to the desk, they discounted the room to reflect the price of the 2 doubles. In addition, the elevator was not working. However, the breakfast was excellent and the room was very clean.
3.0
Gentleman cleaning in the lobby was very nice and had seen me walking outdoors. He took the time to let me know about a one mile hiking trail around the property. So nice of him.
5.0
Location was convenient for our travel. Too bad it was foggy and raining. Restaurant suggested by staff had a good water view and good pizza.
5.0
Clean & Quiet.
2.0
No staff at front desk upon arrival nor at just about any other time that I was in the lobby area. Was told room was not clean upon check in and then the room reserved was not available. Was put into one bed room for three adults. Then moved to two double bed small room. Next morning I went to lobby and thankful there was at that time a lady at the desk who was able to get me into a room like I had made reservation for other than tub accessible. I was very thankful for that lady. Sad I didn’t get her name.
Card keys were not working. Had to get remade three times to finally get one to work. Breakfast items were not replenished very well. Very disappointing stay.
3.0
The employees are wonderful. Especially the gentleman who ran the breakfast buffet. The hotel is clean but needs to be updated.
1.0
Did not get to find out what it was like to stay here overnight. We booked a king suite. Said suite was to include a king size bed, a sofa, and enough room for us to maneuver around each other. We arrived late after spending time with family. We checked in and were given a key to room 211. We loaded the cart with all of our luggage and belongings; most of these items being things we needed to attend our son’s wedding the following day. Pushed the cart to the elevator and arrived at the room. Once inside, we found 2 rinky dink double beds, no sofa, and a tiny little room. Um, not what I booked and certainly not what I paid $400 for. We go back downstairs with the assumption a mistake has been made and ask the lady at the desk about this. Turns out there was a “maintenance issue” with our room and they were fully booked. Don’t you think this was something that should’ve been disclosed when we arrived? Ordinarily when two people book a room and it’s just the two of them they expect to be sharing the bed. My husband and I have shared a bed for 22 years and we like a certain amount of space when we sleep - hence the king bed.
We contacted Expedia who immediately found us a different hotel with a king suite, chairs, and an actual king bed at a lower price and refunded us the difference.
I would absolutely not recommend this hotel if this is the way they choose to handle things. Let’s just not tell the guest that they will not be getting what they paid for. How ridiculous!
5.0
Everything went according to plan.Check in was smooth.Room looked clean. I would recommend this hotel.
1.0
I was told Marriot NOW requires a 3-night stay for a guest to receive housekeeping services (what does that mean?. Why would I pay almost $500.00 for two nights and have limited housekeeping services. Then the property told me that due to short staffing at this location, I would not receive ANY housekeeping services. So I had to empty my own trash and get fresh towels from the front desk.
5.0
It was a good location for us. Very comfortable. Breakfast was just so so. Nothing great. Staff was pleasant. Wish the TV was mounted on the wall higher. It was hard to see laying down. We had a nice stay.
5.0
The hotel location was in a convenient location to my customer that i was meeting with. the hotel was clean and the breakfast was a pleasant start to me day.
2.0
The hotel was clean, but the bed mattress needed replaced five years ago. When you read the sign they had over the eggs they seem to be more concerned about the accommodations of the chickens that laid the eggs we had for breakfast. My back is killing me. For $180 they can afford a decent mattress for their guests.
1.0
From the get go it was not great with the clerk telling me that the hotel.com chain always over books them and they didn’t have any room in king size available..I had to ask what we could do and she said she may have a double available…I stated, I just need somewhere to sleep…she found a handicap king room, right down the hall from all the loud people at the bar…I asked how long that was going to last and she said about 11pm, when I had to be up by 5:45 am 😳🙄 There was a part next to me that was celebrating a birthday…it was Horrible sleeping conditions and I felt like it was no big deal when I mentioned I just needed somewhere to sleep
5.0
This is one of the best places to stay in this price range. Clean, good breakfast, friendly staff. Fresh cookies every day is a nice touch. Will stay here again!
3.0
Previous visits facility was excellent. This time: tears in carpet, bifold closet door was broken, shower head not working well, breakfast was average at best, rubbery eggs and bacon.
3.0
Clean and nicely furnished..pool was very small, they have a spa tub not a hot tub..room was clean and bed was comfortable
2.0
hotel is nice, clean and friendly. didn't use any of the facilities except sleeping.
*need to make curtains that close on the rooms facing the mall parking lot....too bright in room at nite*
5.0
Great area and staff. I would repeat
4.0
The hotel was clean and the staff was excellent. Only issue was loud guests above me in the middle of the night.
5.0
Dry clean
1.0
I booked a king bed with sofa, I also called the hotel the day of check in to confirm my room reservation. The clearly confirmed, however when we got there to check in they said we were to late and they had already give our room away. It was 7:30pm! When we asked the desk clerk they were not friendly and said sorry were sold out there’s nothing I can do. Will not stay there again and would not recommend it to anyone, it was rundown down and not worth what we paid.
3.0
Whirlpool is filthy on the bottom and the water pressure is terrible. It's hot enough, but hardly a "whirlpool."
4.0
Very friendly and helpful staff upon check-in. Location convenient to downtown and not obnoxiously overpriced on event weekends.
1.0
Highly disappointed with this hotel from the moment we walked into our room. There was trash and toenail clippings all over the floor between the bed and nightstands, cobwebs in every corner along the floor, the sink and tub were dirty, there was a crusty used washcloth stuck in the shower curtain, and a pair of underwear shoved under the mattress. The “complimentary breakfast” is a few options in store packaging, poorly heated and basically inedible. We will never be back.
4.0
Room was great. Hot tub was below average. Was not clean and did not have any bubbles but the water was nice and warm
2.0
Tricky entrance to the main lobby from outside. The sloped walkway to the door actually has a small lip on it causing me to trip as I pushed the luggage rack inside. I hit my head hard on the sidewalk and was bleeding pretty well. The desk clerk did come out and gave me dressings to help with the bleeding. Later, after we’d gotten to the room, she came down with an incident report and was extremely helpful and sympathetic.
Evidently this little cement curb had caused other falls by customers.
Otherwise, our stay was uneventful. The room and furniture was not as nice as when we stayed there three years ago.
FAQs
How much does this hotel cost compared to others in Norton Shores?
The average price for a rental in Norton Shores is $354 per night. This rental is $202 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Fairfield Inn and Suites by Marriott Muskegon Norton Shores. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Fairfield Inn and Suites by Marriott Muskegon Norton Shores. Enjoy the water!
Is Fairfield Inn and Suites by Marriott Muskegon Norton Shores pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Fairfield Inn and Suites by Marriott Muskegon Norton Shores?
We found 6 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and laundry.
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