SureStay Plus Hotel by Best Western Mesquite
About this hotel
Hotel in Mesquite with free breakfast and fitness center A fitness center, a spa tub, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk. SureStay Plus Hotel by Best Western Mesquite offers 58 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Mesquite hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily. A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Mesquite, TX
Hotel in Mesquite, TX
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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$$$$
Reviews
3.6/5.0
Good(911 Reviews)
5.0
Everything was nice. The room was clean. The bathroom was clean. The desk attendants were friendly and pleasant. I was there 5 nights and have no complaints. The breakfast was also satisfying.
1.0
I DIDN'T RECEIVE MY 25 DOLLARS DEPOSIT BACK, EVEN WHEN I LEFT MY STAY CLEAN AND WITHOUT DAMAGES THAT WERENT ALREADY THERE
5.0
We had a wonderful time. Our room was clean, spacious and comfortable with a view of the greenbelt. The perfect weekend get away!
4.0
The room was clean. It had a few stains on the floor, the microwave was all burnt up on the inside, only 2 lights had bulbs in the main room. The mini fridge froze everything. The large window was cracked from one side to the other. The bed was clean and comfortable and my room was quiet.
3.0
The hotel is kind of hard to get to and it took us a while to find it even though we had GPS guidance. The property is well kept, but our initial room smelled of smoke though it was designated as non-smoking. The staff were helpful. The room was clean and comfortable. It was only an overnight stay. The value was great since we were using out rewards.
2.0
This hotel is the definition of mediocre. You won't have any blankets on your bed, you have to ask the front desk for them, the beds and pillows are old and lumpy and hurt your back. The coffee pot in the room was missing pieces so it was unusable, the coffee in the lobby during breakfast was atrocious and the "full" breakfast is a joke. If they charged less, it wouldn't be bad, but for the price we paid, I feel jipped.
4.0
Decent place to stay for a night. Could use better pillows.
2.0
I’ve never been to a hotel that doesn’t have blankets on the bed. The guy at the front desk told us the hotel had a blanket shortage so we were forced to uncomfortably sleep under just a sheet the entire night. There was also a loud noise coming from somewhere near our room almost all night making it nearly impossible to get any rest
1.0
The motel had no manager on staff to correct an error with the reservation or to issue a refund. Hotels.com had to step in and reserve a room at a motel down the road. Thank God for hotels.com
1.0
The hotel had roaches and they only had sheets on the bed with no blankets
1.0
I was charged a deposit that was not refunded when i checked out.
The room had waffle syrup on the nightstand.
The hotel reeked of marijuana.
4.0
Didn’t have blankets had to sleep with only a sheet
10.0
The location was more than enough
2.0
Hotel was clean. No blankets were on the beds--just sheets. pillows were worn out and uncomfortable.
1.0
Went on a short family trip and booked a night, lights did not have bulbs and no tv remote. Got remote from front desk but did not work so noticed tv not plugged in or cable, plugged in and had to turn tv on manually but no signal. Found dirty towels in bathroom and open cookie package on bed headboard. Blood stains on carpet from bed to bathroom, will not use again
2.0
A staff, but it’s in a room as I’m finished with the air conditioning expose the outside, then put us in another room in which housekeeping did a poor job.
There wasn’t an ice bucket in the room, and when we asked the person at the desk for one, she said, sorry I don’t know what to tell you. On the second day housekeeping, only replenished our towels and did nothing else in the room.
2.0
The girl at the front desk wiped plaque and blood on to my drivers license and debit card. The staff places glass in the hand towels and blood on my dry cleaning. DO NOT STAY HERE
1.0
Had to be put in three rooms before one had a sofa bed. Had to ask for sheets and blankets.
2.0
Lots of marijuana being smoked in those rooms. The smells outside the room were load.
2.0
I want two bed. They gave me a king size. They have bed bud, saw a mice in the room. smell bad Not chair to seat down and do my make up. Not recommended to anyone. I wish that I could get my money bad. Was the worst motel that I got it.
10.0
Hot tub was cold
4.0
The Breakfast was limited the room wasn’t really clean.
1.0
When we arrived the person at the desk did not greet us and was unfriendly. Our room key didn't work. Went back down stairs and received no apology.
When you walked in the room it's difficult to turn on a light into the back half of the room.
The AC would not turn on. No I did not call the unfriendly girl downstairs. I tried to to unplug the unit but the outlet had no cover and the whole thing pulled out of the wall. Several outlets had no cover.
Exposed wires hung from the ceiling. Some kind of smoke alarm was disconnected.
Mattress had a bed cover on it. It slid around on the base as we sat on it. All around the room was evidence of reattaching the wall-to-wall at the carpet line.
Several places on the wall and doors show smears of things.
We had no blanket and the pillows were incredibly thin.
We didn't try the breakfast so I can't speak to that.
10.0
They gave my reservation room to someone else aamd the room we got was dirty sheets were dirty carpet stained paper in restroom floor
1.0
When we first arrived, we were met with a view of an extremely run-down hotel. There were broken windows covered in blue tape, right up front.
Even worse, there were workers actively bringing out every mattress in the hotel and throwing them out on the grass. We never got confirmation, but we were imagining it was bed bugs.
Once inside, the staff was very blah and almost nonresponsive. We entered an elevator missing a proof of stability (there was a piece of paper saying to ask the front if we wanted to see it).
We used the elevator to the room upstairs. No one but us was staying here. There were broken tiles on the floor, which could easily have tripped someone and hurt them. All the vending machines were either completely or near empty, IF they were in working order. 4/5 said out of order. And I imagine whatever snacks were inside were out of date.
Our room had lots of red stains on the floor which seemed to be wine (we hoped), there were grease stains on the only chair, the water barely worked, light fixtures were all of different shades of yellow and were not aligned at all. There was what I can only describe as a knife gouge in the comforter. Then, the microwave looked as though it had been punched because it was completely dented in on one side.
We spent a total time less than 30 minutes inside before we grabbed our stuff and left to see our concert. When we returned, roaches on floor. We drove 3 hrs to get to Dalls, but opted to go back to OK without sleep. Awful.
2.0
One of the better stays
1.0
Lights in bathroom did not work. Breakfast was not good. Dining room did not have enough chairs. The place is going down
1.0
This was by far my worst hotel stay in all of my life. I arrive at the hotel 10/6/23 to find out that the double room that I booked on this app, was overlooked and I was given a king bed instead. My friend that was traveling with me as well was given room 111 which was nasty. Little did she know, she would be greeted by roaches. Roaches crawling out of the mini fridge and wall plugs. They didn’t have a iron in the room. The breakfast was very little, so we went up the street and ate at the WAFFLE HOUSE. They took an additional $280 from my friend credit card because the front desk attendant wasn't trained properly. To make a long story short, I wouldn't recommend this place to anyone.
5.0
There were no soda pop machines or ice machines. The breakfast was horrible.
1.0
That every guest in that hotel is actually part of literally stalking and following me everywhere.. They will impede the entire highway to slow me down constantly slamming on their brakes on the highway when in front of me, cutting me off, try to make me wreck my car. Create problems for me every day.. and eventually will cause problems for me at work…
1.0
I booked this hotel based on the ratings it received.
Nothing was as stated.
1 - There was no compllimentary breakfast.
2 - the access keycards did not work for the rear door that we had to use OR our room, we had to walk throught the front door and have them re-keyed everytime we went out.
3 - The in room coffee was not compatible with the coffee maker.
4 - the onsite laundry did not work, washer quit working in mid wash cycle and dryer would not heat nad tripped the breaker in the room,
5 couch was broken and desk chair had more stains than clean spots.
6. Bed had a thin blanket and an ever thinner top sheet.
7. manager was never onsite and the staff was no empowered to solve any of the issues.
8. Pool not safe.
9. Internet did not work most days
The only good thing I can say about this hotel is the housekeeping staff is excellent and very friendly and thoughtful.
1.0
As a travel nurse I’ve stayed at this facility for months and it wasn’t until this latest change in management that the place went down hill. Staff rude and will charge card whatever they want and when they want without warning. I was kicked out for complaining that I was disturb with maintenance when they know I work nights. Told me “your unhappy go somewhere else” cleaning crew nice and good but customer service from front desk is terrible. Use caution staying here and use a cc not a debit card because right now they have 300$ tied up for only staying one night.
2.0
When my wife and I walked into the lobby, everything seemed alright. But once we walked into the room, it smelled as though we walked into a funeral home because of the smell. The carpet needs some cleaning. When I walked barefoot on the carpet, my feet were dirty when I stepped into the shower. The pool was good and the people there were great but I do not believe I will ever stay there until they remodel it.
2.0
My boyfriend and I just wanted a night away. Book regular king room, got a king room with a jetted tub for no extra charge. Clean and big room. Previous guest stole remote and front guest gave us another but it didn't work but not a big deal. We missed breakfast but they had waffle irons and smelled good.
3.0
Check in clerk was wearing dirty clothes and not very helpful at all. When I went to bed, the people above my room were running, and stomping and yelling, and I called the front desk, he said “I’ll keep an eye on them“. Needless to say nothing changed and at midnight I decided to leave but when I went downstairs, the new clerk was lovely and she put me in a new room and I was able to get a couple of hours sleep.
4.0
I like that the property was quiet and set off of the main Highway. And that I was able to charge my vehicle right in front of the window of my room, and the size of the rooms and the air conditioning was awesome in there. But I didn't like was I got the suite with the hot tub but it was crackedand appeared to have like the stuffing from a diaper in there. Not alot but any is to much.There was no ice bucket and no chair for the desk. And only one trash can. In the mornings they're supposed to be a free continental breakfast there was no juice for the two days we were there no milk plenty of Dry Cereal though also the eggs you really couldn't tell that's what they were and the waffle iron would not work but there was plenty of waffle batter. Now when I went to try to resolve the issue of the missing ice bucket and maybe an extra trash bag the girl at the front told me she had no more ice buckets and when I asked about moving rooms because of the crack in the hot tub she told me there was nothing she could do I told her that there was the stuff still in the tub and cuz she had something possible to come at least clean it out I'm still waiting today and I'm at home. Now upon check out I did speak to an older gentleman and he was going to give me a refund or some kind of adjustment on my bill but since I had booked through a third party Expedia he said that he couldn't do it that I would have to speak with Expedia.
3.0
Love it but my hot tub didn’t work
1.0
We booked 2 nights but had something come up and they did allow us to change the reservation to 1 night. When we checked in, I asked if we could pay cash at check out and was told yes. They seemed a bit confused on the number of beds booked but did find an available room with 2 beds and a sofabed as booked.
We went to a concert so we got back to our room around midnight. It was then that we found there were no sheets for the sofabed so we had to go to the front desk to get them but they did not have pillows available. We also found that there was no remote for the TV and no blankets or duvets on the beds.
The pool closed at 10pm, however, there was a group that stayed at the pool, right under our window, playing loud music until 4am. When I called the front desk about it at 3:15, she said she would try to talk to them but I have a feeling she was enjoying time out there with them.
As we were getting ready the next morning, we found that the electrical sockets by the sink did not work and the fridge wasn't cold.
Breakfast was disappointing. There were waffles and 3 kinds of scrambled eggs, cereal with no milk, and only coffee or water to drink.
When I checked out, I asked about paying cash but was told I could not because they had already charged the card on file.
I told the manager about the pool situation but I doubt she will do anything about it.
Overall, not a great experience.
2.0
There were weird stains on the curtains and the carpet. Looked like blood, but I don’t know for sure. The bathtub wasn’t clean and the carpet was damp. There was no comforter on the bed only a sheet and a thin quilt. They advertised a pool and hot tub but the hot tub was cold and filled with leaves and the pools was green and murky. The breakfast was pretty much waffles, eggs, cereal, and toast. The waffles were the only good thing. The key cards stopped working on different occasions and our room had a really intense smell. I’m not picky with hotels but this was pretty bad.
2.0
It was ok, smelled like mold and the AC UNIT LEAKED ALL CONDITION OUT ON THE CARPET. I’m not a picky person but for the amount of money we paid I expected better:(
FAQs
How much does this hotel cost compared to others in Mesquite?
The average price for a rental in Mesquite is $166 per night. This rental is $64 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Mesquite. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Mesquite. Enjoy the water!
Is SureStay Plus Hotel by Best Western Mesquite pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at SureStay Plus Hotel by Best Western Mesquite?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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