The staff was amazing and breakfast was delicious. We really appreciated how clean everything was and how helpful the staff was! Not only that, it was very close to Congaree NP! Would 100% recommend!

the room is small, they don't clean it every day. Everything is small including the two TV. The lady at the front desk is like I have this job. The "HOT" breakfast turns out some bad quality stuffs, sausage, burger, and potatos taste terrible. I have to throw away what I take. No bacon. Pay $150/night for two nights. The pool is tiny, spa is out of order :) Worst experience with Hilton.

Ok

Staff is friendly. Great breakfast. Easy to get on and off of freeway

It smelled funny in the room and the bed didnt feel clean.

I love the ladies at the front desk, Queens!!

It is a nice hotel and I like the kitchens.

Nice and quiet good location and excellent staff

Very nice stay, this was a great place

This place is awesome from the amazing staff to the rooms!! Everyone from Front seat Terri n Renee to Ricardo the head housekeeper to the janitorial and kitchen staff were Amazing!! In fact already booked for November!!

Very limited options to eat you must have vehicle to get around. But it is quiet and safe location. Only option for food is Chinese food. Or door dash which I don’t use because I don’t like the appearance of the driver delivering my food in there PJs .

During my stay with my family at Homewood Suites by Hilton, the bathroom was small, the beds were comfortable, the area was quiet and convenient. However, the service was not what I expected. I didn’t expect my room to not be serviced (by housekeeping) daily. I think what I paid was equivalent to daily service. If this was mentioned online, I would have lodged elsewhere. I discovered this information after my first night when the room was not serviced. Thereafter, I was informed only after inquiring that my room would only be serviced if requested 24 hours beforehand because of “insufficient staffing.” Now although servicing was requested (as instructed) but was told that my room would not be serviced until the following day—-my checkout day. Additionally, while not hostile, there was no cordial deportment with the day staff when this information was communicated to me. Only after insisting, I was advised it would be serviced that day. Then, upon returning to my room I discovered a few of my personal items were removed from the room, most likely by housekeeping. My room key also had to be rekeyed 2 days out of the 4 days I was there and the telephones were not working in my room; not expected AT ALL from this establishment. Overall I would rate my stay a 4/10.

Father died and we were attending the funeral. The hotel offered 30,000 Hilton Honors points for our stay. We asked for our money back. They refused. 30,000 points will not pay for two free nights or our money back, which is fair compensation for the horror we experienced. The night staff, after check-in, were absent. So, we could not request to change rooms. The carpet was wet and there were no hangers in the closet. There were bloodstained curtains, a paint stained bath floor mat, hair in one bed, dirty covers on the other, red and yellow stains on the floors and counters (I tried my best to clean the bathroom myself), hair in the freezer, sticky and oily cabinet/fridge handles with food remnants, trash, hair and used supplies in the vanity drawers and room drawers, dirty phones, dirty vanity sink, dirty toilet along with dirty walls and doors with dark brown marks. At one point, I wondered if room 406 was a previous crime scene! The house keeping staff did not do a good job. They didn't even include shampoo, body wash or extra trash bags. I included photos for corporate's review and confirmation. They saw it all. The breakfast staff was nice, but the food and supplies were subpar. Only one elevator and one ice machine worked in the entire facility. We could hear the people in the adjacent suite, nightly. Do not stay here. Even corporate customer service doesn't care. Go to Hampton Inn for the satisfaction guarantee. We've never had a horror like this in our lives.

i had never stayed at a homewood suit before but this one was REALLY nice the staff was very friendly my room had a good view and best of all we had a set in living room from the bed room it was nice to have that space the pool was clean and stack with towels and the gym was nice as well i am off for vacation in two week and i will be looking for a homewood suit

The A/C unit too noisy.

There were so many things that were not working. The pool, which looked just fine, was closed “for renovation.” One elevator…at our end of the hall… was not working. Every time we needed to go downstairs we had to go the the very other end of the hall and then back the entire way to the parking area. The ice machine right outside our door was broken. Another guest who had been there in May said it, and others were not working then either.

The pool at the hotel was “out of service”. That wasn’t on the website. The AC in our room stayed at 66°. It was freezing. My grandkids are now sick. I called downstairs for linens for the sofa bed. I was told they’d bring them to our room. They didn’t. I had to go get them. I asked the house keeping woman to exchange our towels. She said she didn’t have any. I will never stay here again. I would honestly like a refund.

What was disappointing about this stay at the Homewood Suites by Hilton was that I have stayed at another Homewood Suites in Bossier City Louisiana and it was a great experience. The fact that all but one ice machine was out of order was disappointing. The only one that worked was on the 5th floor AND the elevator near my room was out of order-another disappointment. The parking was so bad. Much of the parking spaces were taken up by some kind of storage trailers. I, like a few other guest, parked in the drive circle. This would have been disappointing but I had the best parking spot in the lot. I asked the front desk attendant to give me a reminder call so that I may move my car later in the evening and she informed me that the phones were down. Again this was disappointing. However, on the positive side, the room was clean. The water was hot. The bed was comfortable. And I got a great night's sleep. I'm going to be back in Columbia, South Carolina at the end of August. I will give it another try. Wish me luck. Audrey Rusk

Sister Williams who cooks the breakfasts is a fabulous cook. She is friendly and you can tell the other employees love her.

Room was clean and comfortable! The staff wasn’t friendly and not present at all.

We had too go to desk and get towels and toilet paper. And breakfast wasn't ready at 6am like they posted.

Nice, clean, very good location. Staff was friendly!

Hotel is nice but had to ask for sheets for the pull out bed twice. First time was told sheets were in a dryer. Second time told they did not have enough sheets due to construction at the property. Not sure how that works. Also, told that one pillow was allowed for the pullout and we would be charged for anything else. Staff was not helpful or friendly. Property is nice, so it’s disappointing for the customer service to negatively impact the review.

Still remodeling but overall the place was great. Wish we could have used pool but it was closed. Breakfast needs an upgrade!

It was very disappointing that you cannot get Hilton reward points because we used Expedia to book room. This is major rip off.

Miss Williams was awesome! She was attentive, very sweet and made our stay very nice.Woukd go back to Homewood Suites Columbia again in our next travel.

Quick efficient check in, good quality suite. Excellent value for money.

Nice place recently updated

Well furnished, bright room. Comfortable bed. Quiet.

Under construction with no prior notification. No heat in our room. No hot water in the shower. No way to reach management to address issues.

Great service