Very close to Mainz sites, comfortable, excellent food. I enjoyed my stay!

Nice hotel, poor WiFi in our first room, better in the second. Very hot weather and the aircon was ok but not fantastic. Lovely breakfast, friendly staff. Location is lovely next to a park. Less good points: coffee machine only in room (teabags provided but no means of using). Coffee pods charged out at an extortionate €1.50 per pod. €5 per room per day energy charge also seemed a little over the top.

Advertised for rooftop spa which is a small hot tub lol. Overall rather dated. Food options great, great restaurants and wonderful breakfast.

Great hotel, modern with spa and indoor swimming pool. On park for strolling, but need car to get to city center, but close and easy parking.

My wife and I stayed in a suite room when we visited Mainz to see our grandchild. Breakfast was excellent, as was the bar and restaurant which we used a lot. But the hotel was sadly let down by those in reception. We reported 2 x faulty lights shortly after check-in as we were unable to see to unpack our suitcases. Reception promised to send a maintenance guy to sort the issue, but he failed to show. After an hour we went to reception to report the issue a second time. This time a maintenance guy went up to our room to show me that there was no issue with the lights at all. But he found that there were 2 x broken light-bulbs which needed replacing. He produced new bulbs and the matter was solved. But we found our check-in very stressful as a result and the 90 minutes wait for the new bulbs a complete waste of time and effort. We had checked in at night and we could not see to unpack our suitcases, which was ridiculous. Reception should not just taken the word of the maintenance guy without checking themselves. A very poor performance by those on duty in reception. Please check rooms before giving out the keys to guests.

very nice hotel, amazing restaurant we had a problem with the jacuzzi and the service was not good.

very nice hotel, amazing restaurantwe had a problem with the jacuzzi and the service was not good.

Horrible experience at this hotel the night before an important meeting the following day in the early morning. First they told me they cannot let me "walk in" because they need a booking. So i booked right in front of them using hotels.com mobile app. Then they said we did not receive the booking. Then they act like hotels.com is a company they don't know, which is very funny as they have a hotels.com rating displayed at the front desk reception. Then they invent a new rule, as i explained my disappointment regarding the fact that i already paid. They say they should have received the booking before noon. Of course if they did say this in the first place i would have left immediately. As i saw the staff had a very unprofessional behavior (saying they could be fired etc) and it was getting very late. I felt and stayed at another hotel without any issue. The cherry at the top, they did not refund the booking yet. So beware of this hotel.