Amenities were great for adults. The sauna could be hotter.

On one of the morning at 6am I witnessed one of the most poorly organised fire evacuations I have ever seen. The fire alarm was going off for half an hour, some people were told to turn around and go back to their rooms some didn’t have information. No member of staff was around to co-ordinate us or send us to the assembly area. We were stood outside with no information. Even when the fire alarm finished, there was no check in place, no one was told it was safe to return. It was a shambles! I’ve never experienced anything like it. I am a young solo traveller and this was a very scary experience. i suggest you review your fire procedure because of there was a severe issue you would have fatalities on your hands. I have also grievances with the lack of facilities advertised. When I booked I was made aware that there was a jacuzzi (the reason I chose this hotel as I thought it would be nice in winter months) when I went up to the roof to use it was taped off and closed. I went down to reception to speak to the lady and she was very short with me, saying it was being fixed right now (there was no one up there fixing it) I asked if she had a rough timeline, did she expect a couple of days/ months? She was very rude and didn’t give me any clarity or decent customer service! I also had broken air on (which has now been fixed) and broken safe (also fixed) but should have been inspected upon check in. I contacted management but had no response or support whatsoever.

Everything was fine!

Beautiful property with great views and staff

Air conditioner was not working properly at check in. Two requests were made to fix it, resulting in a small fan being provided. This lasted until we left a week later. When I asked for a discount for our inconvenience at checkout, we were told that the hotel does not participate in such things. Breakfast buffet was okay, nothing special. On the upside, general staff was very good and attentive. If you go anywhere in Madeira be prepared for a lot of hills! 45 degree inclines are common and you are never far from passing traffic and exhaust fumes. We paid $200 a night, expected more for our money. Plenty of other hotels in Madeira, try one of those first.

I can't say enough good things about this hotel and our stay. All of the staff were friendly and helpful and the grounds and view were gorgeous. We stayed in a deluxe ocean view room and it did not disappoint. The only thing I'd say that I took any issue with is the bathroom setup. Aesthetically it's beautiful, but practically ... not so much. The toilet has a sliding door without a lock and the shower is basically open. There is a curtain you can close from the bed side of the glass, but only on that side. If you're there by yourself or with a partner (and you're not shy) it's no problem, but I do tend to prefer a bit more privacy. This would absolutely not deter me from staying there again. Regarding food, breakfast was excellent everyday. The dinner, for me, was a bit less so, but still good. My partner loved all of the fish and though I don't like fish as much, I always found something good to eat. As for the location, it depends on what you want. For relaxation that's still close to restaurants and some shops, it's perfect. We didn't take the bus, but there's a stop immediately in front of the hotel to take you to the center and old town of Funchal. Walking takes about 25 minutes, depending on your speed. We travel pretty frequently (once or twice a month) and this was one of the best hotels/stays we've ever had. I have no intention of staying anywhere else the next time we go to Madeira.

This is a great find everything is very clean check in was very fast breakfast choice is very good and all staff members were very pleasant and helpful. Only downside is it’s on a very steep hill if getting airport bus it’s only €5 per person each way very cheap. So just be prepared for the uphill walk!!. Lovely views from the roof top bar area

This is a great find everything is very clean check in was very fast breakfast choice is very good and all staff members were very pleasant and helpful. Only downside is it’s on a very steep hill if getting airport bus it’s only €5 per person each way very cheap. So just be prepared for the uphill walk!!. Lovely views from the roof top bar area