The hotel it's clean and tidy, room of a good size but lack the simple coffee and tea facilities which I believe it's a must. Staff are friendly but slow in my opinion, check out was simply give back the key card but they keep u waiting in a queue for no reason.

Nice location in town, close to the airport. Great service, and nice facilities with a restaurant and bar. I know that this is common in the Azores, but the beds were as hard as a rock. Really frustrating to stay in a nice little place like this and not be able to sleep on the bed. If that’s not an issue for you, you’ll love this place.

Been at countless hotels, but never experienced beds as uncomfortable as these. And what about fixing the pool towel situation? A 10€ cash(!h deposit for a tiny towel is a poor solution.

Store rom, god plassering, svømmebasseng var bra. Litt slitent og fasaden trenger noen strøk maling. Men vi var godt fornøyd.

Decent hotel. Close to downtown Ponta Delgada. Not too far from airport. No complaints about the hotel itself or the staff. The one issue I had is that I had requested early check-in ahead of time since my flight landed very early. There was no response. I asked at the hotel when we got there and this was the first they had heard of it. We ended up having to wait many hours until we could check in. While I understand this happens, it would have been nice to know ahead of time if this would happen, so we could make other arrangements.

Friendly

Good, reasonable price. Just a little bit on the outskirts of main area.

Thanks for everything

Overall a good hotel. Beds left a little to be desired. Hard. Rooms could use a refrigerator also

Great Stay- Friendly Staff- located in an ideal spot to walk to city restaurants and shops-

I have stayed here several times now and every visit has always been very good. Friendly staff, clean rooms and a great selection at breakfast. Highly recommended.

Excellent Service and Location. Room a little on the old side.

Staff was amazing room service outstanding food both room service and breakfast provided. The parking is a bit of a let down

Staff was amazing room service outstanding food both room service and breakfast provided. The parking is a bit of a let down

Nice stay…not too comfy with the bed. Few ants in our bathroom…

I made a resevation with breakfast included. Once we got there, we were advised that breakfast wasn't included... I saw them my reservation with hotels. com. Unfortunately, we could't enjoy. They advise me to contact you.

Nice hotel close to the harbor and city Centre. Clean room. Beds were of the firmer kind.

Excellent trip and we had great service from the hotel staff. They were very attentive to all our needs and always helpful to us. Muito obrigado Edgar, Helena, Nicole, Fabio, Bruno and everyone else!

Excellent trip and we had great service from the hotel staff. They were very attentive to all our needs and always helpful to us.Muito obrigado Edgar, Helena, Nicole, Fabio, Bruno and everyone else!

Pool table:) close to everything in the city great breakfast

It was so close to the city centre. The staff were very friendly and helpful. Eould recommend this hotel to others.

I LIKED THAT IT WAS IN WALKING DISTANCE TO THE CITY.

Conveniently located just a few blocks from the central city’s waterfront, Hotel Vila Nova exceeded my expectations. We arrived very early after an overnight flight from Boston, but were able to check in and go to our room immediately. We’d been upgraded at no charge to a bigger room, with a water view , comfy king-sized bed, and full sitting area (couch, side chairs, coffee table & end tables). The bathroom was modern & spacious, with good-quality toiletries and big fluffy towels. We had the dinner buffet one night, which was tasty & filling, and the breakfast buffet every day but our departure day. There was plenty of variety in both meals, and service was excellent. All in all, very clean, spacious, and comfortable; a good value for the price.

Our second time staying there and wouldn’t be the last.

I like the location. I disliked the age of the building with no room fridge, lousy air condition, very small room, lousy beds, breakfast was the same every day. one euro for a wine-bottle bucket of ice. parking is extra. Lobby is old and needs renovations with new furniture. Breakfast room is too small, often we had to eat our lunch in the adjacent games room. Above all, Expedia lied to us; this is a 3 Star hotel and not a 4 star as I had request.

I like the location. I disliked the age of the building with no room fridge, lousy air condition, very small room, lousy beds, breakfast was the same every day. one euro for a wine-bottle bucket of ice. parking is extra. Lobby is old and needs renovations with new furniture. Breakfast room is too small, often we had to eat our lunch in the adjacent games room.Above all, Expedia lied to us; this is a 3 Star hotel and not a 4 star as I had request.

I don't like the noise from the taking off and out planes, the noise from the neighborhood - the dogs barking all every night.

I dont like the noise from the taking off and out planes, the noise from the neighborhood - the dogs barking all every night.

Convenient, clean, efficiently run midrange hotel. Excellent value. Very friendly and helpful staff. Breakfast was good, especially the bacon, though there could have been a little more variety and better coffee. Stayed one week. Definitely we would day stay here again.

Clean beautiful hotel. Nice lobby and room. We only were he less than a day.

We used this hotel for a convenient close to airport location for the last night of our vacation. Comfortable beds and take away breakfast was offered because of our early departure time. I’d stay here again. Short walk to local restaurants

We used this hotel for a convenient close to airport location for the last night of our vacation. Comfortable beds and take away breakfast was offered because of our early departure time. I’d stay here again. Short walk to local restaurants