WoodSpring Suites Memphis Southeast
About this hotel
Located in Germantown, this attractive hotel for $121 per night is a fantastic choice for your next vacation. Suburban hotel in Memphis with free parking Along with laundry facilities, this hotel has express check-out and free self parking. WiFi in public areas is free. Other amenities include a vending machine. WoodSpring Suites Memphis Southeast offers 117 accommodations. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Germantown, TN
Reviews
2.8/5.0
Average(370 Reviews)
3.0
Stinks and dirty with roaches.
2.0
No one would pick up the phone for service or to answer a question during business hours.
1.0
There’s no staff after 6pm and they don’t get in until 9. I understand it says that in the fine print but that’s a joke. It’s a hassle to get your room key after hours
0.5
Terrible people hanging out in the parking area drinking begging for food plus they stole a whole bin of clothes.Now I can’t even get a customer rep on the phone this place is awful
1.0
Terrible people hanging out in the parking area drinking begging for food plus they stole a whole bin of clothes.Now I can’t even get a customer rep on the phone this place is awful
1.0
There was a roach in the room. I could not get someone to help me at the front desk and when they did come they were very rude!
0.5
Went to check in and no one was there. Now they won’t give me my refund. Horrible service. Terrible staff. Everybody told me something different.
1.0
Went to check in and no one was there. Now they won’t give me my refund. Horrible service. Terrible staff. Everybody told me something different.
2.5
Feel safe, environment nice and clean. For being in an so so rough area of city its very well kept and secure.
5.0
GREAT PLACE TO STAY
3.0
It was an okay stay, nothing is included in stay you are responsible for washing your own towels and bed linen.
Staff very friendly and location is safe and secured at all times!
3.0
It was an okay stay, nothing is included in stay you are responsible for washing your own towels and bed linen. Staff very friendly and location is safe and secured at all times!
5.0
Great customer service. Front desk staff was exceptionally at their job. Very friendly and provided great customer service. They were easy to do business with.
5.0
Great customer service. Front desk staff was exceptionally at their job. Very friendly and provided great customer service. They were easy to do business with.
1.5
No dishes provided. Had to purchase cookware and each serving of dishes. Cockroaches…. Mold in the bathroom…Door to bathroom was swollen and water damaged. Kitchen vent and microwave filthy. Not wheelchair accessible, no bathroom pull bars
1.0
Convenient! Every thing else was bad; especially some of the staffs not knowing what they were doing. Have a lots of extra charges they don’t give you an head up!
2.0
Unannounced fees at check in as a penalty for not booking for an entire week. Hotel wreaked of smoke even though it’s supposed to be non smoking.
2.0
Unannounced fees at check in as a penalty for not booking for an entire week. Hotel wreaked of smoke even though it’s supposed to be non smoking.
1.0
Demand refund! None told me about the $250
Deposit and I paid online and did not get to stay.
1.0
Demand refund! None told me about the $250 Deposit and I paid online and did not get to stay.
1.0
Bugs
1.5
The price for stay wasnt worth it
2.0
The elevator that is located next to the check-in desk, and subsequently my room, is out of order and had been for over a month, according to the staff. Not suitable for people with mobility issues.
The front desk attendant Kim (?) was never at her post and when she was, she was indifferent and unpleasant.
I managed to speak with EJ in passing one morning and he approved a room change to a location closer to the elevator.
In this room, the tank cover for the toilet was cracked and a piece was broken off, as well as the only sink in the bathroom was clogged and didn’t drain properly. Still, better than the first room, where the toilet lever didn’t flush properly, the plugs under the desk and on one wall didn’t work and there weren’t two trash cans (in with room actually) to dispose of the little trash I had.
Overall, the entire stay but a damper on the reason I was even in Memphis and makes me question if I’ll ever return.
5.0
I enjoyed this property Very clean and very quiet area! My only complaint is the black tall guy at the front seems a bit rude. After staying week after week I asked for a one day extension due to my direct deposit hasn’t hit and he flat out told me nope Not no ma’am or I’m sorry I wish I could. The lady I talked to said she was sure he’d be okay with it. But the lady that works there was very nice.
1.0
Went to check in at 11:30 PM on a Saturday night and the lobby was entirely shut down, with a grate pulled over the desk and not a soul to be found. Called the help line and a very dispassionate and uninterested woman said that the lobby closed at 2 PM. Was unable to even get to the room.
1.0
Went to check in at 11:30 PM on a Saturday night and the lobby was entirely shut down, with a grate pulled over the desk and not a soul to be found. Called the help line and a very dispassionate and uninterested woman said that the lobby closed at 2 PM. Was unable to even get to the room.
3.0
The room had a weird odor and everything sound, another guest flushed the toilet and we ear it, the towels were dirty with hairs of other person i had to go and buy new ones
2.5
Amazing stray great service. Clean rooms great choice!
1.0
This is not a place that I will be staying at again, the employees were rude so much walking only one elevator, to much Disturbance by staff on and the day before checkout! I didn’t like my stay here at all! Not to mention me checking in was terrible they close at a certain time, I called ahead of time of me checking in and got misleading information... Smh I don’t look forward to staying here anymore.
0.5
The front desk shut down at 6pm. I had a long trip and couldn't check into my room.
2.0
The stay was okay for the price. Your not going to get a lot for 35-50 dollar a day anyway. I will say this the word play is serious because a double bed is a full size bed. The young lady at the front was very nice but the light skin one is something serious. Lightskin alright but you can tell she ain't got time for the jokes or nothing. It all about getting you in and out...Anyway back to the room. The room smelled fresh and it was clean. The toilet is a little small but the deep tub makes up for that. Overall go here if you wanna smoke and relax:)
1.0
Will never ever stay here again. Roaches, smell of smoke and not very secure.
1.0
Will never ever stay here again. Roaches, smell of smoke and not very secure.
FAQs
How much does this hotel cost compared to others in Germantown?
The average price for a rental in Germantown is $166 per night. This rental is $45 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at WoodSpring Suites Memphis Southeast. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is WoodSpring Suites Memphis Southeast pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at WoodSpring Suites Memphis Southeast?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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