Clean, comfortable room with safe. Nice view from balcony. Excellent breakfast, lots of choices and plenty of everything. Super helpful and friendly staff. Our flight was cancelled and we had to book an extra day and they gave us a breakfast box as we had to leave early. Airport bus stop nearby and area has plenty of dining and bar options. About 25 min walk to centre of Funchal.

Hotel was ok. The rooms were not sound proof as advertised. We heard coughing, the shower in the next room and talking every night. There were ants in the room, we were on the 9th floor, I also understand it is an island. There was hair in the bathroom under the sink on the ledge with the toilet paper. I understand bathrooms get the dirtiest, however long brown hair should he noticed and cleaned up. Staff were great, great location. Pool and bars and breakfast were also great.

A really easy hotel to move around Food above average Staff very friendly and efficient Our 2nd time staying there Roof top bar amazing views Plan to go back Very close to lots of restaurants Public transport And supermarket Would recommend 👌

Friendly staff. Rooms were clean and had everything you needed, Amazing breakfast! Would highly recommend staying here!

Fantastic

The rooms are very minimalistic, but we had a good time and the service at the hotel was Excelent.

Hotel was nice and clean but the service was atroucious. We were having our honeymoon trip to Madeira to celebrate the new years eve and watch the famous fireworks. The hotel provides guests with a rooftop that has quite spectacular view of Funchal and the fireworks. Appareny access to the rooftop on new years eve is limited to only guests that purchased their dinner. Staff failed to inform us about this policy and we ended up missing out. Yet the worst was the way staff handled the cab reservation. Not only they they made the original reservation that was inadequate considering traffic that night, the delay had mounted to 20 minutes and we were lucky to simply catch a cab on the street and make it to Airport at the last minute. There were multitude of other considetably smaller blunders during our stay. Overall, the main impression is that Staff has not the slightest idea of customer service. They are as much polite and nice to the guests as they are inept and slow. Suggestion to guests is to study their policies ahead of time and never to rely on their front desk for things that are time sensitive. Otherwise, location was terrific and the ocean view was excellent.

Perfect spot for exploring Funchal, surrounded by many restaurants and a 5 minute walk from the ocean - very hilly thu. Hotel closet needs longer hanging space and better coffee facilities in room