Location is great, rooms with balcony are a bit noisy from street noise, not a problem with me. Most staff are helpful and friendly, special thanks to Julio

there is no name outside to locate hotel parking is about 2 blocks away you have to walk with your luggage and entrance is a doorway between restaurants went inside our room and bathroom had towels on the floor with minimal toilet paper

I never ever write reviews, but I think it’s necessary. This places has bedbugs and rooms have no windows. It feels like you are in prison. They never change the sheets it’s just awful. Don’t waste your money. I still have bites all over my arms

Is a nice lace

The free breakfast was great

Hotel location is great, walking distance to historic center of Morelia. Hotel is in the process of being renovated and it will be great when done. Some work being done now.

Unfortunately, our family did experience a hiccup with staff and handling of our property. My mother had her property damaged by staff and when it was brought to the management attention he and the staff did not accept any responsibility for the damaged property, furthermore was very condescending stating “It was your choice to stay here.” Management refused to compensate my mother for her damaged property. This experience was disappointing.

We got a room that looked nothing like the pictures

This hotel is in the middle of EVERYthing!

Location was ideal

Property was under construction and there was hammered noise nonstop/ all day. Customer should be inform about construction.

Best location in Morelia! It is within walking distance from all major sightseeing landmarks in town. The staff members at the hotel are friendly and helpful. The breakfast included in the booking has many options on the rooftop dinning room. We had an interior room. Although there are no Windows, it is very quiet and we slept very well. The WiFi is good as well. Highly recommend the hotel and will stay here again if we return in the future.

Great location. Great breakfast.

The staff were very nice. I requested a room with a balcony and they gave me a room with a beautiful view to the Catedral and the Plaza.

Centrally located

Check in was very bad..

No working elevator

Friendly staff, quick check in and out. Great location. Ok room (small but comfortable enough). Reliable wifi.

It was not a good experience. At the moment I made the check in or trying to made the check in, it was 15:05, the persons, responsables for reception, were not polite. They said me that there were not rooms available, even if I had a reservation. They, in a impolite way, asked me to wait 40 minutes out side of the hotel, at more than 90 degrees of temperature. But the worse event was that people who was coming without reservation were immediately attended, and given them the option to choose their room, something never happen to me, even if it is supposed I had chosen my room already at the moment I made my reservation, they gave me the room they wanted. A room which window view was a wall I could touch. My wife almos get a crisis of claustrofobia.

It was not a good experience. At the moment I made the check in or trying to made the check in, it was 15:05, the persons, responsables for reception, were not polite. They said me that there were not rooms available, even if I had a reservation. They, in a impolite way, asked me to wait 40 minutes out side of the hotel, at more than 90 degrees of temperature. But the worse event was that people who was coming without reservation were immediately attended, and given them the option to choose their room, something never happen to me, even if it is supposed I had chosen my room already at the moment I made my reservation, they gave me the room they wanted. A room which window view was a wall I could touch. My wife almos get a crisis of claustrofobia.

Excellent service!😁

Slightly overpaying for what you get (by Mexican standards; it’s cheap by American standards) except for the location. Most rooms are interior rooms—no natural ventilation at all. Hardcore use of strongly smelling cleaning chemicals, bad if you have allergies. Good breakfast included. Parking is MX$80 extra per night. Hotel not at all handicap accessible as the elevator does not reach the ground floor—you must climb a steep flight of stairs to reach the elevator on the second floor.

Clean. Key doors don’t always work; had to go to front desk twice to ask for assistance.

Clean. Key doors don’t always work; had to go to front desk twice to ask for assistance.

Restaurant newd more friendly attention.

Restaurant newd more friendly attention.

Nice place good price

todo muy limpio, y las señoritas de limpieza y recepcionistas muy amables, si les recomiendo quedarse aquí .

Hotel is close to everywhere and room was clean

surprised by unexpected fees

It's ok but room's ar too s

We had a pleasant stay, with the exception of a night club next door that was jammin we didn't mind because we love music but trying to get some sleep was challenging. It ended about 3am