This property is located above UBUD at TARO. Since it is secluded and dense forest you need to have your own vehicle because Gojek & Grab are not easily avilable. We had an smooth check - in & the staff was cooperative and spoke fluent English. Our room was Standard but had all the amenities of a 5 star hotel. Later the receptionist informed us that they are offering complimentary elephant ride to their restaurant for Ala carte dinner. We really loved it as the experience was amazing & new for us. We really enjoyed the ride. Next day was our check out so we asked the receptionist to arrange elephant ride at 9 a.m & they oblige. We enjoyed our ride & the elephant was very friendly & calm. My conclusion for this elephant park is that one should visit this park for an different experience and if you want to have close touch with elephants.

This place was magical, the staff in every area were wonderful and so kind as well. I loved this place so much and will be back again.

Absolutely Amazing and unforgettable experience!

If you like wildlife and animals in particular this is a MUST see and stay

This property is a terrible place. We arrived after booking the 'Luxury Suite' to all be thrown into communal accommodation, one big room for our family. We had to sit in the dark from 7pm whilst our young children slept. It was supposed to be a working holiday, we were unable to work that evening. We stayed 1 night as the children were tired after the 3 hour drive. We saw the elephant trainers using excessive force on the elephants (metal spikes) which they say they do not do on the website. The elephants are also chained up for the majority of the day. The hotel agreed to refund us the 5 night balance upon checkout, and we found alternate accommodation. Now, they are saying that they told us on the day that we would not be receiving a refund. We are now trying to retrieve the agreed refund through Expedia. We are deeply disappointed and in disbelief. I would not recommend this accommodation to anybody. DO NOT STAY HERE.

The customer service was excellent and the stafff well trained.

Really nice place in the Bali countryside and it comes with elephants too! You can ride, wash and feed the elephants I plus you can get a ride to dinner on one!

Was so much fun and totally cool going out to our balcony and having an elephant below.

Lovely rooms, well appointed, excellent service and an amazing experience!

The hotel was great but the activities are overpriced. Restaurants were good.

The elephants were amazing, the grounds immaculate and beautifully landscaped. All of the staff members were very friendly and welcoming. My only concern was the mustiness in our room. The air conditioning cooled sufficiently, but there was still too much moisture, making it difficult to sleep well. I would rather have had a room with operable windows and a mosquito net for the bed.

I loved it! It was so beautiful and the staff is amazing. The elephant we’re cute and accessible. The wifi is working but spotty. Beautiful resort. The elephant we’re chained so that was sad to see but the tails and ears we’re going so I’m assuming they we’re happy. Anyway I hope

Room felt old and dated. Workers are always trying to get tips. Would not recommend. Elephants are well treated overall but this is not an experience that we really enjoyed. Overrated

Unique experience with great people and even greater elephants :)

Amazing!!

Everything was great. Cannot comment on area around lodge as we made it a destination visit and did not go anywhere around Ubud.

Exceeded all expectations. Exceptional activities, staff, cleanliness, property, ammenities and service. We could not of asked for anything better. We all had a special stay that we will treasure. Thank you to the owners, staff and all the beautiful elephants at Masons Elephant Lodge.

Good place to stay would recommend the service was very good

This was our second stay . It is an outstanding resort that embodies kind care to tge elephants entrusted in its care .

Great to be so close to these magnificent animals and to be able to support their survival

loved everything about this place. Attention to detail was incredible.

What could be better than seeing elephants throughout your stay? And the fact that you get transported for dinner to the restaurant via elephant is mind blowing! The hotel room itself was beautiful, well appointed and extremely clean.

Fantastic experience!

We loved the place. Staff was extremely friendly and the whole place was clean. Food was amazing and it seemed the elephants were treated very well.

Very disappointing experience, website and Instagram does not reflect reality at all. the odour in the luxury park view rooms are terrible due to elephant rest area. What they deem as luxury is a very basic room. This would be barely a 2 star property. Elephants are constantly working non stop and chained by their legs. It was sad to see, we booked 5 nights and left after 1 night with no refund given by the property and the cost of room is not worth the value. Only upside was the pancakes at breakfast. Would suggest to not stay, only do a day pass if u want to see the grounds and elephants. Taro 1.5hrs away from anything else to do with highly difficult driving conditions.

For this time of year the hotel seemed pretty quiet which was a good thing for the kids and parents! Staff was amazing!

This place is not as popular as it should be. When people talk about Bali, this needs to come up. I only came across it when I purposely searched “elephants in bali”. 1. The hotel itself is very comfortable, clean rooms, nice restaurants with great cocktails, breakfast etc. so even if you don’t like elephants, it’s a great “hotel / resort”. Different and better experience than a villa to be honest 2. The elephants are a PLUS!!! You have activities where you can bathe and wash and swim with the elephants. You’re one on one with them and very CLOSE up. You can get your once in a lifetime photos with elephants (not through a fence) but sitting on / standing by/touching them. You can choose a room that lets you see elephants through your balcony. If you’re lodging here, walking the grounds to see the elephants and feedin the elephants is free. This place is magical Also, you don’t have to lodge here, you can come in for just the elephant activities. But if lodging (which I advice- it’s great)- you get discounts for the activities. 3. Their customer service is GREAT. free welcome drinks, nice staff. if you’re nice to them, you could get a free room upgrade In summary, everyone going to Bali should visit this place. They take credit cards (which is a huge plus in Bali) and they can organize a ride for you to other parts of town at a very reasonable price. PS- I wasn’t paid for this review. My visit with them wasn’t sponsored either. This is all just honest review.

Elephants were amazing. Staff was great!

A wonderful experience to frolic with the elephants such amazing animals. Room was comfortable quiet and clean. WiFi absolutely Terrible though either no signal or continuously dropping out. Meal were decent and filling Recommend a 1 night stay to cover all opportunities Satisfied customers

I had the most magical experience of my life!! I highly recommend spending a few nights at masons and allow yourself to be treated like a queen/king surrounded by beautiful elephants!

Mason Elephant Safari Park & Lodge.. What a wonderful place to be, it's like you're on another planet, I almost teared up when it was time to leave! The lodge, the nature, the services, the staff, everything was A . We arrived early at the lodge, the staff was so amazing and very accommodating, instead of asking us to wait until our room was ready, they upgraded us from paddy view room to lake view room. The activities were so much fun, the food was delicious, the room was great! I would definitely recommend and I will absolutely come visit again. Love it!

Lovely helpful staff, park view to watch elephants day amd night.