The pictures make the place feel very different. It's much darker, danker and dustier. It's in the old town and has been updated (in places) but it's a bit worn and needs many new updates. Plaster, peeling, a/c barely functional (and was 90 fahrenheit), the room smelled quite moldy and was TINY - terrible foam pillows, scratchy sheets and worn/frayed towels. The service was wonderful (always trying to help in every possible way) and the breakfast was terrific (excpt the sad and stuffy room it was served in) but given it was only $75 or so less than the Luxury/5 star hotel we stayed at just down the road/also in Old Town -- it was very disappointing and we ultimately did not sleep well/would never return.

Fantastic boutique hotel. Amazing location in Old town Palma. Staff were all incredible and went out their way to accommodate. It was very hot when we visited so even with aircon on bedroom was hot, but everywhere was hot. Would absolutely stay again.

Great location with helpful and friendly staff. Lovely views of the city from the rooftop pool

Lovely hotel with really friendly and helpful staff. Will definitely be back on our next trip to Palma.

My husband booked this hotel as a treat for my sister and me. It looked gorgeous with its outdoor pool, private patio area, etc. We had notified the hotel as soon as the booking was made that we would require two single beds, as I was travelling with my sister. We had not shared a bed in over 50! years. However, the bed was a double and we were told repeat guests had priority for rooms with twin beds. They brought us up a single duvet! I was on the toilet when the lady knocked only to discover we had no toilet paper!!! When I went to wash my hands, I was walking in water all over the floor. Something was leaking, so towels and bath mats all over to soak it up. There were 3 sinks, and we could only use one. There was no creamer for the coffees, no price list for the mini bar, AND the pool was out of use!🙁 In spite of all these hassles, they had the nerve to charge us for the 1 bottle of water we drank. The lady on Reception the night we arrived was most apologetic and prompt in responding to our problems, but it is not what one expects from an hotel of this calibre. We certainly did not receive any Gold Membership benefits.

Amazing find, we will be back!

Wonderfully charming and helpful staff. Nice location for exploring Palma. Lovely big room and a great breakfast. Splendid!

Little Gem of a place in Palmas Old Town. Hotel has a relaxed charming feel. Staff are friendly and helpful. Lovely freshly cooked breakfast. Rooms are traditional but with such character. Very comfortable. We will be back for sure! Wonderful little place

Lovely old building, ideally located in the old town. Choice of bars and restaurants all around.

A great little hotel in the centre of the old town. Lovely breakfast, great little pool, clean rooms, excellent location. Nice and quiet. Highly recommend!

Excellent hotel, very friendly and personal service from wonderful hosts. The location is very central and perfect for a city break.

Lovely hotel with excellent friendly staff. Poll area is an oasis, loved it!

Great location great service - the only problem was the shower every time you take a shower the water was going through the door out into the room

We had two days here. We liked the look of the hotel from the pictures on line. What we found was that these images made everything larger than actual size. Our room was the smallest we have ever stayed in with air con that was inefficient and quite noisy. On the plus side the location was fantastic with easy access to all the main Palma attractions. The hotel staff were very friendly and helpful.

The hotel is situated right in the heart of old Palma in the impossibly narrow streets. Always cool, even in the heat of the mid day sun. It is quintessentially Spanish. There are a lot of steps, stairs but the climb is worth it into a tiny garden with a small plunge pool, palm trees, bougainvillea trees and even its own pair of nesting black birds!

The hotel is situated right in the heart of old Palma in the impossibly narrow streets. Always cool, even in the heat of the mid day sun. It is quintessentially Spanish.There are a lot of steps, stairs but the climb is worth it into a tiny garden with a small plunge pool, palm trees, bougainvillea trees and even its own pair of nesting black birds!

We loved this hotel, the location is great, bed was comfy, the breakfast was lovely and the wifi was great! Only issue was the plug in the bsth tub needs replacing as it leaks.

Excellent location. Quaint and homely accommodation. Traditional style. Friendly staff. Adequate breakfast. Small pool but comfy loungers. No lift

This is a fabulous hotel, a little oasis in the middle of Palma. It is a beautiful place and the staff couldn't have been nicer or more helpful. We wouldn't hesitate to book again and recommend to friends.

Beautiful property in the old part of town. Staff was friendly and helpful, and accommodating to my very early morning departure by ensuring I had breakfast and arranging a taxi to the airport. Highly recommend and would return.

Excellent hotel in great location. Local area quiet with good restaurants nearby and close to all attractions Quiet garden with pool a great way to relax after a day sightseeing

The hotel is a lovely traditional stone building and has an arched atrium and stone steps. Our room was one of the higher ones by the pool which would be great in the summer to cool off in. The room was spacious with a king-size bed and very clean with a white linen duvet - and windows that open, which I always like. (Yes there is a safe). The en-suite has a rain shower and two sinks, there’s a mini-bar and kettle etc, and good lighting to read to each side of the bed. There are places to sit directly outside in the morning sun - including comfy loungers. The breakfast was included and we had really nice scrambled eggs and bacon, pastries and juice, as much tea and coffee as we wanted, plus there is cereal, which we always want. There was also a roaring fire in the corner to take the chill off, which was a delight! The hotel is in an excellent location in the centre of the old town, with bars and restaurants really nearby (go to Koa) but is so quiet! We loved it - a perfect winter break.

We booked this hotel for 4 nights, but on arrival we were told that our booking had not been transferred to their paper book so therefore we did not have a room, although they could find our booking on the computer! They could give us another room for 1 night, but we then had to move to another hotel (of a decent standard, but not something we would have booked by choice) for the remaining 3 nights. The Hotel San Lorenzo was perfect for us, but we would definitely not recommend them because of this stupid error, we were also told that it had happened to another couple previous to us, so they obviously didn't learn from previous mistakes!

We booked this hotel for 4 nights, but on arrival we were told that our booking had not been transferred to their paper book so therefore we did not have a room, although they could find our booking on the computer! They could give us another room for 1 night, but we then had to move to another hotel (of a decent standard, but not something we would have booked by choice) for the remaining 3 nights. The Hotel San Lorenzo was perfect for us, but we would definitely not recommend them because of this stupid error, we were also told that it had happened to another couple previous to us, so they obviously didnt learn from previous mistakes!

Lovely family run hotel, only 21rooms. Freshly cooked breakfast. Lovely pool area. Fantastic location in old Palma .

Lovely family run hotel, only 21rooms. Freshly cooked breakfast. Lovely pool area. Fantastic location in old Palma .

Lovely bijou hotel, great central location.staff very friendly

Lovely bijou hotel, great central location.staff very friendly

All was very lovely. Only stayed for 1 night but wished we could have stayed longer!!!

The hotel has an excellent location in the old part of Palma, close to the cathedral and marina. Lovely room which was peaceful and quiet, despite being near the centre. The staff were exceptionally helpful. Overall we had a wonderful two night stay. Highly recommended!

Perfect location in city of Palma. Pool was a savior in the heat. Lovely staff and breakfast was made to order...more than other hotels offer. Would go back! There is a romance to this place!

We were met on arrival by a delightful lady who could not have been more helpful. She explained everything to us about staying in the hotel. We found the location of the hotel excellent for exploring the downtown and shopping areas of Palma, a very beautiful old town.Excellent restaurants and bars abide in the city but one in particular we loved was about 100m from the hotel front door called S'an