El hotel no está en operación y nos mandaron a otro

Our stay was rerouted to Hotel Solar De Las Animas. I gave a low rating in staff but let me explain. Solar De La Animas is a 5 star plus resort including all the staff. My issue is, we arrived early and asked if we could check in early. All the staff we met in person from the young man who parked our car Michael Flores to the young lady at the check in counter Laura Esporza were amazingly professional and courteous and made us feel very special and appreciated. This is the type of service you only dream about and appreciate the effort and care the management that has trained and provided the environment needed to provide this level of service We were early and they invited us to use the pool and the restaurant as well as the bar at our convivence. They were awesome and the Bartender was great He made awesome Margaritas. My only compliant is, and unfortunately it was a decision made by supervisor. All the while having superior employees working under them. After we had a few margaritas and were getting tired. I asked the young lady at the check in counter Laura if it was possible to check in early, at that point we would have checked in 1 1/2 hours early. Laura called a Supervisor named Anita and asked if we could check in early. The Supervisor asked how we made the reservation. Anita found out we used Expedia she said we would have to pay $100. for the 1 1/2 hour early check in. NOT GOOD MAJOR FAIL. I hope Expedia Management will do something to fix this decision.

Our stay was rerouted to Hotel Solar De Las Animas. I gave a low rating in staff but let me explain. Solar De La Animas is a 5 star plus resort including all the staff. My issue is, we arrived early and asked if we could check in early. All the staff we met in person from the young man who parked our car Michael Flores to the young lady at the check in counter Laura Esporza were amazingly professional and courteous and made us feel very special and appreciated. This is the type of service you only dream about and appreciate the effort and care the management that has trained and provided the environment needed to provide this level of service We were early and they invited us to use the pool and the restaurant as well as the bar at our convivence. They were awesome and the Bartender was great He made awesome Margaritas. My only compliant is, and unfortunately it was a decision made by supervisor. All the while having superior employees working under them. After we had a few margaritas and were getting tired. I asked the young lady at the check in counter Laura if it was possible to check in early, at that point we would have checked in 1 1/2 hours early. Laura called a Supervisor named Anita and asked if we could check in early. The Supervisor asked how we made the reservation. Anita found out we used Expedia she said we would have to pay $100. for the 1 1/2 hour early check in. NOT GOOD MAJOR FAIL. I hope Expedia Management will do something to fix this decision.

First off the hotel we booked is being remodeled so they moved us to their bigger nicer hotel. Great customer service. Right next to the main plaza, church and Jose Cuervo tequileria. Nice, small roof top pool but with a nice view. Would definitely stay again

The original Booking for The Hotel was not the Hotel we stayed at but the accommodations was Very Good

Loved being transferred to your sister property due to COVID.

Loved being transferred to your sister property due to COVID.

Por que me cambiaron de hotel más feo y no fue nada de mi agrado no se por que hacen eso de cambiar llegue al hotel que reserve y está cerrado y me cambiaron de hotel