Despite booking our room three weeks in advance, upon arrival at 6pm, our room wasn't ready. After a 15-minute wait, we were given a filthy room with dirt smears on the walls and what appeared to be blood stains. The blinds and curtains were broken, and to top it off, there was no couch despite booking a room for five people. When we addressed this at the front desk, the staff denied any knowledge of our booking details, despite the paperwork I signed clearly indicating otherwise. Blaming Expedia, they reluctantly promised to find a solution. After another 20-minute wait, we were directed to a room in a different building, accessed via hazardous, snow-covered stairs. This room had two beds and a couch, but our disappointment continued as we discovered evidence of bed bugs and pubic hair in the bed. Disgusted, we promptly left, only to find out later that we were not refunded for our nightmarish experience. Avoid this establishment at all costs.

friendly staff

The water from another room leak into my room and I had to leave in the middle of the night because of that. No one reimburse for that night

Great place! Stayed twice and will again!

It was an inexpensive and convenient spot to sleep. The staff were very friendly.

The room was clean and warm. The pool was freezing and in poor repair. The staff was friendly but the breakfast was slim.

No microwave in the room but otherwise a fabulous spot to stay

Property was is dissaray and filthy

I liked the location.The staff was very friendly. The breakfast area should be easier to access. Offer bagels as well as bread and cold juice and milk. All in all a pleasant stay.

Cigarette burn holes in bedding, stains and hair on bed sheets, stains on the 1 towel you got in room, pool and area was dirty, no lights in mens changing room, outside the stairs were covers in snow and ice from days before, no hot water in shower

Walls paper thin, could hear everything going on in adjacent rooms, other than that, for the price was a great deal

Very rude and unprofessional and disrespectful customer staff. Sounded very uneducated. Never recommend this place to anyone.

DO NOT STAY !!!!!! BED BUGS I know this is a budget hotel, it was almost midnight and couldn’t condone paying $200 for just a few hours sleep so I opted for the cheaper one. I really wish I hadn’t because the room was not in great shape witch I’m ok with basic but what I’m not ok with is waking up the day after to find bites all over my body. There’s really only one thing these bites could be and that’s bed bugs. Never taking with option again, I’ll either just pay whatever it costs or sleep in my car.

It was quiet and centrally located

The room wasn’t cleaned at all. Popcorn and change was left lying around. Dirt in the covers, white stains on the blanket. They offered us a different room but in the other room their was hair everywhere on the pillows and dead bug in the sheets.

It smelled like an ashtray. It look and felt dirty. I could hear the neighbors. The complimentry breakfast was toast, cereal and drinks. The cereal had a sick looking colour, the orange juice was brown, the coffee was cold and the only options for spreads on the toast was peanut butter and butter. Half the security guard for my door was missing. I had to put the heater full blast to stay warm as cold winter air was coming in from the front door.

Although the beds were comfortable and seemed clean, the overall impression was disheveled. The pool area was not cleaned well. The breakfast was toast and peanut butter or fruit loops, basically.

Checked in & checked right back out & headed to the Rodd...was dirty, noisy w/ music & then we weren't able to get a refund...but, it was worth checking out of that filth!

Not clean, paper thin walls - we should have slept in the car!

the room was kinda outsated and no alarm clock the chair was badly worn out

Breakfast was nothing special but overall great trip

Disgusting. As soon as we walked in we got hit by horrendous smell. It’s dirty. For breakfast they had toast, that’s it. Pool area very unsafe. Worst hotel I have ever been to. I’m surprise how unmonitored by heath and safety officials these hotels must be because in Europe place like that would not remain open just because of the sanitary conditions let alone everything else

Good price for overall.

Worst experience of my life. no lock on the , broken bathroom window, dirty stained sheets, food crumbles in the bed, tv wires hanging everywhere

Definitely not worth$148 a night. Entrance and exit to our room was not attached to the main building. Not kept well. Was supposed to pay at property on aymrrival took my payment day before. Breakfast was not great, toast and cereal. Not satisfied at all

Our first time staying at this property, the pool area was dirty , Moldy ceilings . dirt over the floors. Our room was located in the pool Area where the humidity and the smell of chlorine was so high. the beds were Okay! the room smelled wierd. the bathroom was okay but the shower was Mouldy

Very unfriendly rude front desk person. Not willing to hear or help. We booked for 5 people’s ,staff refused to provide blanket/ sheet. Tells us to cancel. Was very angry and shouted too. Won’t recommend anyone to stay.

everything was ok . but i let the office know that there was no hair fryer in our room only the hair dryer stand was there . when l booked i had no idea that the amount of our room turned to another price i had booked the 69.00 price but at the end of the transaction it was 113.80 canada. there was nothing i could do .i was told at the hotel emplyee on the phone i could not cancel .it was through expidia .thats not to fair.

I cancelled my last night after a homeless man tried to break into my street level room. They are refusing a refund even though Expedia staff advocated for me. Spend the extra $30 on a safe and comfortable hotel, and do not stay here.

Absolutely disappointing and disgusted...this lodge should not be open for business. Take warning as this place is unprofessional, dirty and ignorant. Needs a closed sign on the door indefinitely..

Bad

The room was clean and updated, beds were comfy and staff were polite and accommodating