Hampton Inn Detroit\/Southgate
About this hotel
Hotel in Southgate with free breakfast and 24-hour fitness center This hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Hampton Inn Detroit/Southgate offers 114 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Southgate hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center. Guests under 15 years old are not allowed in the health club or fitness facility.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Map of Southgate
Hotel in Southgate
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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$$$$
Reviews
4.1/5.0
Excellent(754 Reviews)
3.0
Check-in was smooth and easy and the person at the desk was very friendly and helpful. Check out person was extremely disinterested and unfriendly. Night and day in terms of check in and check out experience. Really surprised that there were no charging stations in the room - through the lamps or alarm clock. That was disappointing. Overall fairly clean and location was convenient.
5.0
Everyone was friendly and welcoming. The room was clean and tidy. I woke up late for checkout and called the desk to request an extension for about an hour. They were very polite and accommodating.
3.0
The hotel is highly understaffed, but that didn't deter from the quality customer service we received. Arthur was wonderful and managed ALL areas of the hotel very well by himself! That being said, the hotel was dirty. The guests were loud. Our room was much, much smaller than I was lead to believe from the pictures on the website - and from my past stay at this hotel. Breakfast was subpar, EVERYONE was in the pool (which means the floors were constantly wet and kids were running around the hotel), and guests were just loud.
In positive news, though, check in and check out went pretty well. We were accidentally charged on our card the amount that I had already paid to Hotels.com, but they immediately reversed the charge (supposedly; haven't verified that yet) and then waived the $50 incidental fee.
I will not stay at this hotel in the future; the Staybridge Suites in Southgate are much nicer. I'd be willing to pay a little more for a room to have a more enjoyable stay.
5.0
Check in went well, the woman at the front desk handled the fact that a big crowd all came in at the same time to check in. Super friendly and professional. Room was clean. Hotel staff was great. Good experience. Would definitely stay again.
5.0
Hotel is a little dated, but staff was friendly and accommodating.
4.0
I booked this Hampton especially for the heated pool since my 3 grandchildren and my daughter would be staying there for the night. The "heated" pool was so cold, no one could swim in it. They ended up staying in the hot tub the whole time. The pool room itself was cold and uncomfortable also. I registered a complaint on the website but haven't heard from anyone.
4.0
My friend and I got to the hotel around 3:15pm. Check-in is at 3:00 pm. We had to wait until almost 5:00 pm for our room to be ready. We had to sit in the lobby and wait and we're told 10 more minutes several times. They finally said our room was ready and when we got to the room, it was NOT clean! Crumbs on the couch and floor, and grime on the desk. Our normal room rate was $164 and for the inconvenience, they offered to take the rate down to $120, which we accepted. Overall, not happy with the price/cleanliness considering we waited almost 2 hours for a clean room and did not receive.
2.0
Some patrons was very loud during quiet times while partying which disturbed my sleep, left me feeling very tired where I couldn’t enjoy my vacation as much as I would have liked
10.0
Nice comfortable, quiet, clean hotel. I would definitely recommend Hampton Inn in Southgate
6.0
The receptionist was nice.
The first room had a half full tub and leaking shower head.
Second room was just very tired and worn.
3.0
Stayed one night for a hockey tournament. Get breakfast, good service and accommodating staff.
10.0
Could be kept a little better updated. And a little more time being cleaned. Nothing was bad Just thought for the price it should be a little better kept. The pillows SUCKED! Will stay here again. Staff was awesome and friendly!!
2.0
the pool water is super cold
2.0
We traveled with our dog. Service and breakfast were great! There was a used bath towel in the bed, yuck, so I felt itchy the rest of the night.
10.0
Very nice and nice area
2.0
Little confusion when I checked in. They gave me a keycard to an occupied room. Once that got taken care of I was given a nice room if only the toilet hadn't run all night. I told the front desk about it I'm sure it was taken care of. Decent breakfast and good coffee.
2.0
The bathroom in the pool area was absolutely disgusting. There was feces on the toilet seat, the floor, the garbage can and the wall itself. I was in there more than 2 hours in the pool area after alerting the staff and no one came to clean the bathroom.
3.0
Though I wasn't very excited about the condition of the hotel (dated/cleanliness) every staff member that we encountered was friendly and curious, especially
Aurthur, who checked us in.
1.0
By far the worst hotel experience I have ever had. The staff were rude. The noise level was horrendous. Kids played soccer in the hallway, slamming doors, screaming and yelling. The parents of these kids sat down in the lobby area and allowed their children to just be completely unsupervised. I called the front desk and was hung up on by Ingrid when i expressed concern with noise levels. I get it some people come to a hotel to hang out and have a good time but there are some of us who are here on business. The noise level was so extreme that I had to complete a zoom meeting in my car in the parking lot of the hotel and then rescheduled a second meeting. When reading reviews on this hotel and you see cleanliness, rude staff and noise were issues. Believe it!
4.0
The room was nice and clean. The continental breakfast was great and hot! Some areas of the hotel could use some attention, like the ice and vending machine areas, but overall it was presentable and clean.
1.0
The people at the front desk were rude and more interested in complaiming about guests. Stayed for 2 days complained the whole time. The floor in our suite was filthy. The tv was smaller than my computer monitor. The water pressure was low. Very unpleasant stay. This is a 1 star hotel for a lot of money
2.0
Staff was very attentive. Hotel looks a little outdated. Breakfast was okay.
3.0
Property is starting on showing it’s wear and tear. Needs new mattresses.
5.0
Friendly staff. Fast service. Clean rooms
1.0
Worst Hampton Inn we have ever stayed at.
1.0
Didn't pickup at Airport. Had to book in another hotel and they CHARGED ME because I didn't arrive. Amaizing.
4.0
Location to both the city and Serani suburbs is great. Lots of ability to explore the local town and restaurants without having to go into Detroit. However, Detroit is only a 25 minute drive away. Hotel itself could use basic maintenance. Carpet is pretty worn and stained so some upgrades could be utilized in common areas. The staff was incredible and so nice. Breakfast options were great too.
4.0
I rented 3 rooms and out of E3 of of them was dirty. 1 had pee on the toilet seat and pee on the sheets yes I say pee on the toilet seat and on the sheets the other room the floor was not clean and the refrigerator did not work
5.0
excellent customer service. The only problem was that the refrigerator in my room didn't work other than that I have know complaints
2.0
Very poor cleanliness. Unprofessional staff. Breakfast was not great.
5.0
Good breakfast
5.0
Well maintained building and clean rooms. Hot tub and pool were in great condition. Hot or cold breakfast was included and delicious. Front desk hostess was very courteous and helpful.
5.0
Great customer service
1.0
Checked into this hotel with high hopes from prior stays with various Hampton Inns. However those hopes were dashed by the first morning when my mom found a empty pill case from the prior resident in her bed. That morning was the first and last time the room was cleaned (though we requested daily cleaning due to health issues) until I finally talked to the housekeeping manager and the GM Toby. I told them both how the room wasn’t cleaned, we had a pile of towels as tall as the tub and had to put our garbage in the hall per the front desk worker, also the phone in the room was broken and the carpet was so dirty our feet turned black walking from the bathroom to the bed and that the front desk showed it to be done daily in the computer and all I got was “I’m sorry they showed it as being done” from the housekeeping manager and “thank you for bringing it to my attention and I’ll look at your reservation to see how we can compensate you” from the GM. The final 3 days of our 8 day stay were the only times the room was done. No compensation on the bill and nothing further from the GM even though I was told by the front desk they would contact me. Needless to say it will be a long time if ever that I book a Hampton again. The only good things were my daughter enjoyed the pool and the waffles.
2.0
Old and dirty looking in halls. Room was nice. Breakfast was good one day not so much the next. Front desk worker were friendly accept for one lady who had her nose in her phone all the time.
2.0
The room was not up to par at all. There was a previous guest’s clothes left in a drawer, eyelashes glued to the desk, dust, floor/wall stains, and body hair left in the shower. We did end up doing own cleaning with disinfectant wipes & Lysol.
We were a little wary to even stay here because of some of the reviews we read before booking, but sometimes people can be exaggerative and you have to see for yourself. The booking was last minute & the price seemed decent, so we went with it, but it was confirmed that the reviews were spot on for the most point. Do not recommend. Rating 1 out of 5. The sheets appeared changed & clean and the staff was polite. But that’s all we could say positive.
1.0
Worst check-in I've ever had means I won't be back if I can help it. Check-in took over an hour, including the time it took me to get to my first room, which was occupied. I finally got my room and it wasn't the kind I had booked. I can't believe I paid $190 for all of that. Took a half hour (with 10 people in line ahead of me) for the manager to come out and help.
3.0
Breakfast was great!
Bathroom was not dry!
1.0
Bugs were crawling on the floor very dirty carpet in the room dust everywhere
5.0
Excellent!
FAQs
How much does this hotel cost compared to others in Southgate?
The average price for a rental in Southgate is $154 per night. This rental is $2 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hampton Inn Detroit\/Southgate. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hampton Inn Detroit\/Southgate. Enjoy the water!
Is Hampton Inn Detroit\/Southgate pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hampton Inn Detroit\/Southgate?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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