Orient by Isrotel exclusive
About this hotel
Luxury Art Deco hotel near Al-Aqsa Mosque A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Orient by Isrotel exclusive offers 243 accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Jerusalem
Hotel in Jerusalem
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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Reviews
4.5/5.0
Excellent(576 Reviews)
3.0
This is the second time we stay at the Orient and both times we had serious cleanliness and service issues.
This time when we checked into our room, it stank of urine. We quickly spotted 3 urine puddles, 2 on the sofa, and a massive yellow one on the rug. We called guest services, and they sent someone who replaced the sofa and removed the rug. It took an hour and during that time we were forced to bend over on all four and smell urine from the floor.
The crazy thing was that as far as the hotel was concerned, by replacing the sofa the issue was resolved. Nobody ever followed up with us, nobody offered a resolution, nobody really cared. We didn't even get an apology until we went out of our way to demand one.
We complained and eventually got £50 back. We said it wasn't enough but nothing more was offered.
Also, the service at the rooftop bar is ABYSMAL. Literally. Nobody there is interested in offering any service to hotel guests, and if you ask for something you get a response that verges on loathing. Really unpleasant woman worked at the bar and the lifeguards are generally rude.
It's representative of the issues you'd expect to find at the Orient. It is a beautiful property in a great location, but is so badly managed it actually feels un-managed at times.
5.0
Amazing staff and wonderful amenities including a wonderful breakfast
5.0
Jerusalem the best destination
The hotel is modern and the food is good. Breakfast is outstanding.
5.0
It was a great experience! Exceptional staff!
5.0
I have returned to the Orient Hotel number of times. Every time is special it is my favorite hotel in the Jerusalem area.
2.0
Long time for check in & check put
5.0
We also stay at the Orient hotel. We love the area as well.
5.0
Clean, accommodating staff
And easy check out.
5.0
Very modern, clean and great staff
4.0
Good location near many restaurants cafes and walkable
4.0
New hotel that was very clean. Large breakfast buffet. Very nice bathroom with large tub and separate fancy shower. Two pools- one indoor and one on the roof. Relatively close to the Jaffa gate but we took a taxi and it was hard to get a taxi back.
My only complaint is that I drink a lot of coffee in the morning and they refused to bring a pot to the table. They make people order cup by cup so each morning I had to order five cups, one at a time.
5.0
Very comfortable bed! Beautiful pool, first class immaculate breakfast buffet, helpful staff
1.0
FALSE ADVERTSING we booked a room that stated 291 ft
with a city view.
when we checked in the gave us a room that was 180ft, they claimed that's what we booked . and there was no view at all , it was facing ally way. they were very very rude. they spoke to me like i was an idiot. the employees
never smile. on the positive side it is a beautiful hotel
3.0
Always an outstanding service from Orient. Thank you!
5.0
Great experience!
4.0
We love coming to the Orient. The Hotel has such a warm ambience which is set by the staff that are friendly and accommodating. From the moment of checkin to when we checked out, the staff was amazing. there was a large amount of staff and they were always helpful. Wonderful breakfast. Breathtaking rooftop view and incredible rooftop pool.
3.0
Great hotel.
5.0
Beautiful hotel in a great location
3.0
Incredible hotel. Have stayed many times and will return again. Every hotel in Israel’s needs to share a page of service and professionalism from the Orient Hotel in Jerusalem. Rooftop pool is simply outstanding. Simply the BEST hotel in Israel.
5.0
Beautiful
5.0
wonderful
3.0
Excellent in every way!!
3.0
Wonderful stay!
So refreshing that there arent air diffusers or perfumes sprayed in the public areas or in the rooms....so the air is not toxic. Food is excellent.
Staff are attentive.
I highly recommend this hotel.
2.0
Overpriced, bad room, bad breakfast
5.0
Comfortable
5.0
Excellent service! Dina from the front desk went above and Beyond to make us happy. Fadi the assistant manager is also amazing he Was so accommodating. It’s service like this that Keeps is coming back!
5.0
The Orient Hotel is a beautiful clean hotel run by the most competent professional staff. It’s always my first choice.. the breakfasts are just yummy! I highly recommend this hotel.
3.0
Beautiful hotel
Parking is expensive
5.0
Very nice and convenient
3.0
The service was TERRIBLE - certainly not befitting a supposedly 5 star hotel. Arrogant attitude, non responsive - still waiting for the manager to be in touch with me from 3 weeks ago !! Embarrassing incident in the lobby bar in front of my guests. Awful screw up with dinner on the roof top. Definitely would not recommend if youre expecting any level of appropriate service
5.0
We were very pleasantly surprised by how spacious the hotel was, as we had never been. We chose it for the location. I booked a garden room (which I normally don't). My only complaint was that my room was next to where the workers have their smoking area outside the hotel. I do not like the smell.
3.0
Rotem checked us in and was outstanding. She understood our fairly complicated requirements and rook care that check in was quick and friendly. Would hire her in a second. Concierge desk seemed lazy to me. Staff does not offer to do for guests nor did they look out for us. Would give concierge deak a 5 our of 10. Dining and Chef was outstanding. Really happy with service and food and the sommelier with really good.
5.0
You will not be disappointed with a stay here. Great rooms, good location, excellent rooftop pool with a view of the old city. Restaurants are great too. It’s a great option for Jerusalem.
2.0
Very unfriendly stuff, at reception, breakfast and pool.
3.0
Great hotel, near major tourist sites. Wonderful facilities
5.0
Friendly staff
Gorgeous hotel
2.0
It was fine till one night after a trip came to the room to relax but to my surprise the room was not cleaned and after waiting to be cleaned my wife went to wash up and it wasn’t cleaned
They offered a free breakfast for my troubles
I expected more from a supposedly luxurious hotel
3.0
We liked the style of this hotel. We particularly enjoyed the lobby and ate there several times. The downstairs pool and spa was nice
3.0
Fabulous hotel. The location is wonderful, the staff are courteous and so willing to help and the room was amazing. The breakfast buffet is incredible.
5.0
Five star stay!
FAQs
How much does this hotel cost compared to others in Jerusalem?
The average price for a rental in Jerusalem is $232 per night. This rental is $181 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Orient by Isrotel exclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Orient by Isrotel exclusive. Enjoy the water!
Is Orient by Isrotel exclusive pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Orient by Isrotel exclusive?
We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and hot tub / spa.
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