My flight got cancelled and they did not give me an option of reimbursment or voucher, despite advising 11 days before the date.

Casa do Mercado is a beautiful property but the service was not good. I booked my stay with breakfast but did not receive it. I didnt receive any instruction on how breakfast was served. I saw that other guests had breakfast delivered outside their room but none was delivered outside my room. I wasted money by booking breakfast which was never received. Coffee machine in room had no coffee, water bottle in room was empty and not refilled. WIFI poor.

The facilities are amazing, perfect location, clean and roomy. I would recommend this property for any length of stay.

The facilities are amazing, perfect location, clean and roomy. I would recommend this property for any length of stay.

Great location. Very clean and close to everything.

I really enjoyed staying at This hotel. It was right in the centre of Ponta Delgada. Everything we needed was within walking distance.

I didnt stay , my flight was cancelled from Flores Island to Sao Miguel Island , an email from Sata airlines was immediately sent to the hotel and Sata airlines also immediately called the property to inform about the flight cancellation due to a storm . At the same time Hotels gold team made a phone call and explained the situation asking for the refund ( booking was made on the previous night) or at least to change the reservation date for the next day but the manger was not open to any solution except for keeping the money and to follow the cancellation policy ,black and white word by word. I also called the property manager but i received the same answer , cancellation or another date is not possible ,i will just keep the money . Never this happenned before anywhere else in the world , usually in special conditions a hotel manager understands that a flight cancellation due to bad weather is something unexpected and different from a no show but this Azorean hotel ,that i am sure sometimes has the same issue when flying to mainland due to frequent bad weather in the middle of the atlantic, had no mercy , money money money !

I didnt stay , my flight was cancelled from Flores Island to Sao Miguel Island , an email from Sata airlines was immediately sent to the hotel and Sata airlines also immediately called the property to inform about the flight cancellation due to a storm .At the same time Hotels gold team made a phone call and explained the situation asking for the refund ( booking was made on the previous night) or at least to change the reservation date for the next day but the manger was not open to any solution except for keeping the money and to follow the cancellation policy ,black and white word by word.I also called the property manager but i received the same answer , cancellation or another date is not possible ,i will just keep the money . Never this happenned before anywhere else in the world , usually in special conditions a hotel manager understands that a flight cancellation due to bad weather is something unexpected and different from a no show but this Azorean hotel ,that i am sure sometimes has the same issue when flying to mainland due to frequent bad weather in the middle of the atlantic, had no mercy , money money money !

The room was lovely and clean. There were big windows in the bathroom and bedroom that opened up to a small balcony and view of the street below. It was quiet and the staff are amazing. We have stayed in 3 of the hotels under this company; casa conforto, casa Mercades, and casa arcades. They were all inexpensive, clean, modern and comfortable. We will be returning and this will definitely be where we stay.

Neat and clean. Perfect location to walk to waterfront for Food and drink. Quiet.

It was surprisingly modern and comfortable - nicer in real life than the pictures, even (which is rare for hotels)

We had a very nice stay. The host was super nice

Reception non existant. Very noisy facing the road - drunks early in the morning and the traffic on cobbled road. Bedroom extremely basic.

We liked the location just a little east of city center but still very central. First floor rooms have very high ceilings. We appreciated the air conditioning in our room (had to work with settings to get it to quiet down). Simply and tastefully decorated. Bathroom was small but adequate. Really liked the skylight in the bathroom. We were in room 8 upstairs which tall people could not use due to beams and narrow doorways.We liked that it was on the quiet back of the house but floors were pretty creaky in our room. Felt badly for people below us. My main criticism is the bed. Queen sized which was hard to find. The Portuguese must love them some hard mattresses. I woke up with a sore back every morning. For that reason I would not recommend the place to anyone if one likes anything softer than a board. If I had slept better, I would have thought the place was an excellent value. We appreciated that staff used whats app for communication. The gentleman who checked us seemed very nice but spoke so fast we only got half of what he said.

I liked the kitchen area in my room, but didn’t like the noise from the air conditioning units out on the roof.

Room was just as pictured. Clean, updated, and comfortable. I arrived very late and check-in directions were easy. Location was excellent!

Room was just as pictured. Clean, updated, and comfortable. I arrived very late and check-in directions were easy. Location was excellent!

Exceptional property. Beautiful rooms and layouts. Pity we only had one night as I would have loved to stay more. Well done!!