My partner and I checked in on the 29th, in a comfort suite, room 206. When we arrived, staff were friendly and helpful, but the staff were not the issue. As we approached our room, the hallways, stairs, and particularly the mirror decorations were all dirty, setting the tone immediately. We got to our room, and quickly were disappointed. Although the facilities worked, with the exception of the cold shower, the cleanliness of the room was shocking. What we had been promised was not what we received. From the marks on the walls, to the mould in the shower, the entire place was just poor. We informed the receptionist, who was polite, and he told us the cleaner would do a once over. Even after this, we found that the only thing that had really been cleaned was the inside of the fridge. We were told that the black mould in the shower was not actually dirt, and neither was the marks over the walls, they were just ‘wear and tear’. We checked out early, and we’re genuinely shocked at our experience. I would say the reviews do not do the place justice from our experience. We have received no compensation, and have tried to take this up with Expedia, to which we were told there’s nothing that can be done. The hotel also claims that we never reported any issue with the room which is so frustrating.

Poems was the best place we have ever stayed! We had a double bed suite and were delighted with the quirky layout the quality and cleanliness of the suite. It was the most comfortable bed and pillows we have slept on.... There is a cafe on the corner that opens early for a fresh coffee and pastry for breakfast as well as a small market to buy fresh items or tourist bits. Easy walking distance to the esplanade and parking sites within the city. Highly recommend.

Nice hotel in very good location

Great location very friendly and helpful staff and facilities good

I do not understand the high rating to be honest. For sure the pictures that were posted was not even close to what I stayed. The room was very humid and smelled like someone cooked in there right before we arrived. Towels have stains (black dirt looks like molds) and bed sheet also had a black stain. Warm shower does not last long enough for two people.

First we had an Apartment to the street side and it was very loud. Moreover, the toilet door didn‘t work properly which was a big problem. After complaining, they have us another Apartment which was great 😀. Location is great - near the beach and a lot of Restaurants around.

Loved the apartment in a great place and very secure and safe place to be lots of local shops

Had a good 6 night stay. Staff were friendly and helpful. Hotel in a good position with just a few minutes walk from the beach, supermarkets and restaurants. Also, a very good and inexpensive bike hire shop is about a 10 minute walk.