The bathroom was not cleaned towels look Dirty and the cable was out? Sheets looked extremely questionable as far as being cleaned room Smelled musty

Everything good!

Good location, plenty of resteraunts. Rooms were comfortable. Tv was unusually quiet and you could not hear it unless you are right by it. The eggs and sausage were cold for breakfast and one morning everything at the breakfast was gone. Also the hotel was down to one elevator and one night that elevator was broken. Overall id stay there again, i would plan on alternate plans for breakfast.

Great! 20-30 minute Uber from downtown Nashville. Clean, updated, just the right size for 2 people.

My room was not ready at 3pm, did not enter my room until 4:30. Which made me late to the meeting i was there for. Because the pet fee was not on the web site i call the corporate offices to find out the fee at the main corporate offices it $50.00 when i went for checkout it was $75.00 on top for the $50.00 the hotel ran for god knows what but it was not the pet fee. Will not stay with Hilton hotels ever again.

I was blindsided by the $75 pet fee. I included the pet on my reservation but nothing was said about the fee until check in. This hotel has only 1 working elevator. The TV remote in our room did not work.

We have always loved staying at Tru by Hilton hotels. They are usually clean, comfortable, and provide sufficient shampoo, conditioner, soap, etc. It is usually very easy for us. This particular location, however, wasn’t quite as clean, the rooms were damp if the A/C wasn’t running at a cold temperature, and the breakfast offered was not like other Tru hotels we have stayed at - very minimal options and seemed understaffed. We will continue to stay at Tru hotels, but maybe not this one until some of those issues are addressed.

When we checked in we were given a room that was not cleaned at all. One elevator was down and the other was over used. Overall it was dirty. The front desk clerks were on their cell phones all the time and not interested in assisting

The rooms was very clean and comfortable. The staff was inviting and friendly.

So far great!

Overall nice please and I’d stay here again.

Hotel was the convention hotel for a Comecon Starwars convention. Didn’t have our reserved style of room 5/24 ready at 3:30pm, put us in a king room, it was a cracker box room, they them moved us to the style of room but it was a handicap room. Went out to dinner with our family, when we returned ALL of the hotel parking was taken, no place to park, some type of event going on. I spoke with the maintenance man who informed me parking wasn’t reserved and that the people where staying here at the hotel, I told him wasn’t true and as a paying guest I needed a parking space, ended up using the last Golden Hilton spot. We had a toy vendor across the hall from our room, lots of noise and traffic, but was over around 10:00pm. Next day 5/25 we left 9:00 am for the day with our family when returned, our room had not been cleaned! We went to the front desk and was informed that I had to request Hskping service, I should have told when we checked in….I was not plus no where in my Hotel.com paper work does it say that. I was also told in was in the key card carrier and a decal on the mirror in the bathroom. I WAS NOT TOLD AT CHECK-IN. I would have requested at that time. They said they would get it cleaned on 5/26. Once again noisy night across the hall. We left at 10am and I checked with the front desk to remind about cleaning the room. We return st 3:00pm and the room hadn’t been cleaned, I was told nothing could be done, except dump trash and new towels. The Hskping crew was gone

The tables were dirty, most of the breakfast was not available or out of order. Could not find a kitchen attendant to ask for help. Orange juice was out, no decaf coffee, no biscuits or sausage. I was appalled at a Hilton property allowing this to happen. Will never stay again at this location, and will not refer to anyone looking for a place to stay! Not Hilton/TRU quality in any shape!

The staff here were super friendly and helpful. The rooms were clean and we had a great view. The breakfast was very nice and the location was amazing.

Good location, quick check in, very modern bldg. I like the shower but water leaks at the bottom of the door and onto the floor. The bathroom supplies have nice dispensers versus the small travel size containers for soap, shampoo and lotion.

I always thought Hilton was more upscale. While the room was nice and very clean i was surprised by size of room & common items not in room. I dont stay in hotels that often so maybe there has been a change in room items. There was not a coffee maker or microwave or room safe. All items that have been in my most recent hotel stays. It did have a mini fridge but smaller than others i have seen. Room had laminate wood floors which i really liked and beds were top notch comfortable. Room only had 1 small desk with a chair so we had to sit up on bed to watch TV or use my laptop. So glad the beds were comfortable. It was just a 1 night stay so I would say room sufficed for that. The breakfast area was nice with several options. All in all i give it an A. Great for 1 night stay overs or business travelers.

I had a easy check in and staff was pleasant. Our room was very roomy, clean and hard wood floors! I liked the soap, bath wash, etc provided. Not having a closet was a little inconvenient and no ice bucket in room was odd. Breakfast was very good and appreciated. Overall a very enjoyable stay and would definitely stay again.

I ordered a salad to go and the server offered to deliver it which was great. It was delicious. The room was very clean and spacious but lacking an easy chair. The desk was small and mattress was too hard. Great neighborhood and close to shopping and interstate access. Price was not low but competitive. I would stay again but not seek out this property for lack of comfortable bed which of course is subjective!

Check in was fast and easy. Staff were very pleasant. Nice clean hotel but walls were paper thin. I could hear people talking by the elevator and in the room next to me like they were right in my room.

Very nice hotel, well maintained, clean and comfortable. Modern AC so no noise (which is usually a pain in most hotels near the highway). Staff were very friendly and helpful. We had a dog with us so really appreciated the vinyl flooring in the room

Cleanest and best smelling hotel I've ever stayed in. Will stay again

Great Hotel!!! Highly Recommend. Staff was awesome, bar and amenities were excellent. Tru brand does a terrific job.

The property itself is really nice! The staffing and reservation system is a hot mess. Management left a new front desk person on their own and their computer system is a mess. The line to check in was super long. Probably took about an hour then they couldn’t find my reservation with Expedia. The first room they put us in was right next to the elevator that is super loud. Then they charged me even though I had already paid. Hoping to get that money back! Free breakfast buffet is good. Pretty standard for free breakfast buffet. They do have a restaurant on property, but they don’t have staffing for it, so it wasn’t open while we were there. Overall, definitely expect more from a Hilton. But it’s fine for a night or two.

The hotel was clean and new. And very convenient. BUT!!!! No coffee pot No micro No ice bucket No glasses. The pool was outdoor but that fact was not noted in discription. The breakfast was VERY meager at best. The only reason I gave it a “3” was it was clean.

Tru hotels pays alot of attention to the little details that make a hotel stay enjoyable. Keep up the great work!

Overall this hotel was great. The breakfast wasn’t terrible, the room was decently clean, and the hotel has a lot to offer with the outdoor pool, bar (which serves Starbucks), and the restaurant.

Everyone was friendly and every clean

Breakfast offer was the same everyday. Needs to improve.

Room and facilities were clean. Staff were professional and friendly. Would not hesitate to stay here again.

Continental breakfast the first day had us thinking "well, it couldn't be much worse". but day 2 was a disaster. I can't blame the front desk lady who was apparently working unassisted, but the pancake machine was empty/not working, not bagels or anything at all hanging on the rack for toasting, only one of the pans had anything heated (there were eggs, such as they were but no sausage or bacon), and the oatmeal was probably as close to prison food as one might get. the other side of the bar with supplies was more or less empty, no coffee/supplies.

The property itself was fine. The breakfast attendant was amazing, wish I had caught his name. The front desk clerk the night I checked in was totally incompetent and just flustered. I am pretty flexible to change, but it all comes over better with a smile and a positive attitude. Not me standing there for 20 minutes listening to someone blame it on co-workers, gripe about other guests, and scramble around unsure what to do. I questioned 3 times the amount of incidentals going on my card, and guess what it was still wrong. Hotel was great. My advice, I know help is hard to find these days, but get someone with people skills at least. I wouldnt stay again based soley on that check in experience.

Great location! Staff was friendly!