Really great staff and wonderful food.

Cleanliness of my room, especially the bathroom. I used one of the large bath towels to cover the floor because I didn't want to walk on it.

Staff were excellent, very friendly and very helpful. They helped us out twice and went above and beyond.

A little dated but fine for how long we were there .

Staff were nice. Food was lovely.

it was friendly

It was a lovely huge and clean room with en-suite. Very comfortable. The staff were great, we had a great time. Thank-you x

breakfast

to be honest poor

poor

Very friendly and helpful staff

Being advertised as a pet friendly venue not able to have our dog on site during evening meals

Room was filthy soap dispenser fallen off wall about a years worth of dust in bathroom generally looked nasty. We didn’t even go for the breakfast we had booked due to it being so dirty

it was ok

service for the food at night was bad they forgot about my meal

Breakfast was excellent and all staff extremely pleasant

Nothing

Breakfast was good thanks full English breakfast well done. The main concern was about the bed/mattress I believe it is a very old mattress. And the dust observed around the property.

The nice English breakfast, car park and location

The bar staff, night porter and breakfast waitress were very friendly and accommodating. There was good selection of food for breakfast

The hotel needs updating. Bed was reasonable but not very comfortable. All the cooked food we ate was over cooked.

The hotel was clean and very well-kept despite its old age. This did not apply to the fire escape stairs covered with cat droppings. Very nice and professional night personnel. Large parking. Whole night bar service, a very sensitive, and very loud fire detection system.

At one in the morning, the fire alarm went off in the hotel and for several dozen minutes people stood in the parking lot, waiting for the fire brigade to extinguish the non-existent fire. Not many minutes before two, we went back to bed. At three o'clock the alarm went off again, and once again we had to run down the shaded fire escapes to the assembly point. I didn't get any sleep, a damn loud alarm almost gave me a heart attack. In the morning, when I complained, the receptionist informed me that it was not their fault because a sensor in one of the rooms had broken. I would like to inform you that smoke detectors always give false alarms when the owner saves on handling them. Lack of maintenance is always the fault of the owner of the property, who increases his profit by cutting down on basic safety costs, which ruins the comfort of customers. In Poland, after something like this, no hotel owner would take the money for the night, because it is obvious that he did not keep the contract - he did not provide either a comfortable sleep or peace. Shame on you. I do not recommend this hotel, not only because the owner lacks class, but also because there is a huge risk that the owner who does not care about the fire protection system spares even more on other, less critical things, such as hygiene or food.

Staff very friendly and helpful Room very clean

Bar wasn't open in the afternoon

NEEDS A BIT OF AN UPDATE, FELT LIKE I WAS IN A OLD FOLKS HOME

Comfortable bed, very hot powerful shower

Had to move rooms as tv didn’t work in room 24. The phone was also missing which was a bit weird?! The bedroom was very ‘tired’ looking and the bathroom floor was dirty, especially on the floor round the toilet

Close to site/ activity

No fresh air smell to paint or cleaner. Wear carpets doors old tv etc.