Bedford Swan Hotel & Thermal Spa
About this hotel
Located in Bedford, this lovely hotel for $115 per night is a fantastic choice for your next break. Upscale riverfront hotel, walk to St. Paul's Church A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, conference space, and a 24-hour front desk. Housekeeping is available once per stay. Bedford Swan Hotel & Thermal Spa offers 113 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.
Amenities
Air conditioner
Internet / Wifi
Balcony / Patio
TV
Map of Bedford
Reviews
4.2/5.0
Excellent(1,029 Reviews)
4.0
Nice room, comfy beds, the only downside was the quality of the wi-fi which was extremely difficult to connect to and virtually useless in the room.
2.0
The hotel communal spaces are beautiful, very well presented and lovely decor. The restaurant was excellent and really good food and the breakfast was excellent value for money.
The spa is lovely, 2 hours was perfect. It looks like it is quite new and really nice facilities. Only thing is there cpuld be a few more seats, but totally minor.
Our room was nice, the bathroom really lovely, but the room a little tired. Our problem was a window that didnt close - in february! So our room was freezing. We reported it to the front desk and nothing was done, when we came out the spa we checled with the manager on duty who knew nothing about it. He was very good, came to room to investigate and realised window was clearly broken. Problem was the hotel was full so they couldnt move us! He made a fix of some towels and we kept the curtains closed and cranked up the heating. Not ideal but we lade the most of it best we could and he said he would sort out a refund.
Upon checking out my refund was £16! I said this was not acceptable for a room with a broken window in february and the guy eventually gave me a proper refund for the room. Luckily this didnt spoil our stay but it could have been a lot worse, i guess we were just a little unfortunate that the hotel was full and we couldnt be moved. As i said the manager on the saturday night was great and did everything he could to try and make the situation better.
2.0
Clean and bed is comfortable, but reception not always staffed (although stafff are friendly) and sound proofing is poor. House keeping also tried to enter our room in the morning of check out day when we were asleep, instead of waiting a couple hours later till we have checked out, so some internal system wasn't working...
2.0
Hotel was lovely but the lack of parking spaces or nearby parking was a difficult. Breakfast style was basic and notvreally in keeping with the hotel.
Disappointed to find you had to pay to use the spa.
10.0
The value is really good. Beautiful rooms, lots of tea/ coffee/milk in room and biscuits. Can’t fault. Parking really good.
10.0
Great stay, I didn't use the facilities but local to the town. Lovely staff
3.0
Amazing hotel
8.0
Nice, hotel with a great setting.
10.0
Alll clean and safe.
4.0
We spent 4 nights at this hotel - of which two nights we had no heat. The first night we were offered an extra quilt and after three phone calls the next day a small heater was brought in. No compensation was offered for the fact we had no heat for these two nights even after a request was made. We found the waitresses in the lounge and restaurant were very friendly but the bartender and hostess were actually rude! I would not recommend this hotel for these reasons.
1.0
Unfortunately, this was not a good visit.
The hotel had a problem with their heating (although this was only admitted on the morning we left). As a result our room was cold and we had to make do with extra old blankets they provided for us
2.0
During my stay, the hotel was having problems with the heating. I explained how cold my room was, I was told they had been having problems with the heating for the past 6 days. No one had bothered to contact me in advance to warn me, giving me the option to book somewhere else and simply told me it was being worked on and there wasn't anything they could do.
They did not offer any additional heating, and even the "apology" did not come across as sincere. It was delivered without empathy or concern and a "it's not my fault" attitude.
Apart from the heating, my room was comfortable. I had booked 3 rooms for 5 adults and 1 infant. 2 of the adults who were due to stay with me did not attend due to illness. I was glad because although the beds were double, they were very small so I would not have been comfortable sharing the bed.
My room had a stained carpet and the deadlock on the door did not work.
After going out, I returned, at midnight, but there were no parking spaces. I spoke to someone in reception to ask where I could park and was directed to a Local Authority car park which was some way away - this meant that I would have to walk back unaccompanied - as a single female, I found this completely unacceptable. (bearing in mind I had booked 3 rooms, I would have expected to have at least 1 parking space). I had to ask my daughter to leave her baby with her elderly grandmother and come with me. (still not ideal). Staff did not care.
2.0
Stayed one night
Checkin was easy
I would think about bed and breakfast prices. 10 pounds for breakfast without proper tea and coffee. Need to invest in machines not thermos flasks please
Room was clean and shower good water and press good.
Great views of the river and embankment.
I would happily stay here again if I needed to be in Bedford for a family event.
3.0
Quiet and clean, very comfortable
3.0
Lovely hotel in a lovely position. Great views of the river from our room. Very handy for the town too.
3.0
We really enjoyed our stay here. The hotel is immaculate, the staff are lovely, and the amenities were great. It’s located in a great area, very convenient for the town centre and places to eat. Unfortunately we didn’t get to use the spa this time, but we would absolutely come back another time as well. Could not fault the hotel and would gladly stay here again.
2.0
Attractive hotel in downtown Bedford.
6.0
The heating was a problem for us on Christmas night. When we arrived the room was cold so much so we left our coats on whilst we tried to adjust the heating control. We failed to work out how it worked and asked for a staff member to help. They came to the room and pressed buttons on the controller and said it would be fine now but it still didn’t seem to work. We went to bed cold. There were no extra blankets etc in the room so I put jackets and coats on top of us. Good clean hotel but room cold sadly.
3.0
The hotel looks beautiful with all the Christmas decorations.
Our room was lovely, nice decor & all amenities.
Breakfast was good except the plates for hot food were cold as was the bacon.
We like this hotel very much and will visit again.
2.0
As lovely as the hotel is, the staff are miserable and immature. The girl at the reception was so curt and miserable, she shouldn’t be allowed to see client and have the privilege of making a first impression. I found the breakfast very bland, and all the yogurts were out of date. When I brought this to the staffs attention, no apology was made and instead she said ‘is it’ took the basket and went in to the kitchen. Dinner staff were equally discourteous and immature huddling together and talking about the clientele which I could both see and hear. There was a Greek girl at the dinner service who was both friendly and professional. I shan’t be staying there again and do not recommend the Bedford Swan. For 3 night it cost £451 to receive a rude and uninviting service.
10.0
Lovely hotel with outstanding staff.
1.0
Not any where near enough parking for the number of rooms plus spa and all the functions they run there. Staff at peak check in times are rude, I was asking about additional parking spaces and was literally ignored, the room key was put in front of me and she walked off. Very bad. Hotel is lovely just let down by poorly trained staff and no parking.
2.0
bar managers poor ,had a party of 11 for dinner ,asked earlier for a Drambuie both told me they had never heard of the drink .the main manager Joeiy. And assistant manager we’re very stern to me not good.
3.0
Long weekend stay. Lovely room with a comfortable bed. Awesome breakfast. Sink plug got stuck on Sunday morning. No one could fix it so they upgraded us to a better room with a bath. Wife was really happy.
5.0
The hotel and spa were excellent and in a great location next to the river. No complaints really, although vegan options on the menu were a bit linited.
10.0
Great place to stay right in town centre
1.0
The hotel doesn't have enough space for parking. The room is not enough to walk because of the king size bed. The reception weren't helpful when we couldn't find space for parking and they were rude. We cancelled that night!
2.0
Great hotel, with lovely facilities. SOME of the staff could be a bit friendlier! But overall a nice stay.
3.0
You have to pay for parking!!!!
3.0
An amazing building, lovely rooms, pleasant staff, stunning value for money
2.0
Very good for the price. Visually impressive interiors and gives a more opulance feel, especially for the price.
Very minor negatives would be limited parking availability and buffet breakfast, abeit was very nice felt a little messy in layout. But i would not let these deter from a further stay.
3.0
Nice room, clean with good shower. Helpful reception and cleaning staff. Breakfast very mediocre, not always sufficient parking for all guests.
5.0
Liked the quietness, nice staff, good breakfast, beds were comfortable. All we needed was a non slip mat, one by the basin and one by the shower and something to hold onto in the shower. We forgot to ask for the mat. Otherwise perfect.
3.0
Absolutely love this hotel. My room was so well decorated and cosy. I can’t wait to come back again soon.
3.0
Fantastic Hotel, wonderful room
4.0
Beautiful historical hotel! Confortable. Food at the restaurant is excellent! The thermal spa is a lot of fun but it requires advanced booking so we could not use it everyday of our stay. The staff at the reception is quite slow, one has to be patient.
3.0
The swan hotel Bedford was good to stay at was clean well maintained and breakfast excellent and very nice staff
3.0
The room is very cosy and clean. it’s located opposite the pub you can park you car outside. The staff are friendly.
I would definitely stay again
4.0
Decent experience – clean room, friendly staff, efficient check-in, nice location by the river. Whilst the lunchtime dining option was fine (albeit some items were unavailable), the breakfast offering was rather average (though probably fine for the price point I guess). Overall, likely the best hotel option in Bedford by some way. I'd happily stay there again.
2.0
Overall it was very nice, but there were little things that bothered me. Dried food stuck to silverware, a stain on the chair in the restaurant, rude comment from front desk staff, wait staff dismissed me while I was ordering my meal then gave me the wrong, more expensive item. The bar staff at the outside bar were VERY nice, professional and accommodating, they saved the stay. It was OK, but it could have been much better with very little effort.
FAQs
How much does this hotel cost compared to others in Bedford?
The average price for a rental in Bedford is $181 per night. This rental is $66 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Bedford Swan Hotel & Thermal Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Bedford Swan Hotel & Thermal Spa pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Bedford Swan Hotel & Thermal Spa?
We found 4 amenities for this rental. This includes air conditioner, internet / wifi, balcony / patio, and tv.
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