Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel
About this hotel
Situated in Burnaby, this attractive hotel for $254 per night is a fantastic option for your next trip. Hotel connected to a shopping center in Metrotown with free breakfast Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel offers 100 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Burnaby hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2022. Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
TV
Family friendly
Map of Burnaby
Reviews
4.4/5.0
Excellent(1,018 Reviews)
5.0
Great location near shops and parks, helpful staff and we like the breakfast. We stay here often. Free parking is a bonus.
3.0
The parking entrance is a little difficult to find. Signage could be improved. Room was clean and staff were friendly and warm. Unfortunately a mechanical issue was creating a loud grinding noise and happened about every hour. We had travelled 30 hours so were not too happy that we found it difficult to sleep. Hotel gas us a $25 gas coupon in compensation.
5.0
Excellent staff
5.0
clean, comfortable, convenient. Good breakfast, good parking
5.0
It was fine
5.0
Great experience. Friendly staff (special thanks to Kelly)
3.0
Good location good breakfast.
10.0
Good
3.0
The staff members were very pleasant. Not just the front staff but any staff that passed by either smiled or said “ enjoy your stay”. They must have a really good training and they made me feel welcome. Definitely staying there again.
8.0
Very clean, quiet and very secure
8.0
I like to shopping and eat the restaurant near. Good view!
10.0
Our room was very clean and the bed was comfortable!
10.0
I always love staying at a Holiday Inn, the beds are always super comfy, the amenities are just what I need and it’s super convenient. This property is located in a super convenient location for my trip and I appreciate how easy it is to walk out the door to grab something to eat or go shopping
10.0
I love the location and the staff. It's a busy area so it can get loud but we don't mind.
10.0
Staff was very kind, I arrived for check in late in the night and got my room no problems. I didnt have many questions but the ones i did have were answered with care
10.0
So absolutely sparkling clean! The breakfast area was spotless.
Staff was always so friendly and helpful
My son with autism enjoyed his view of the skytrain platform! Connected to
Metrotown mall. Easy to get on the skytrain to catch our via train ride downtown! Absolutely recommend
8.0
the location of this hotel is very convenient for us. i love the shopping mall and lots of option to eat.
staff are very friendly and room is very clean.
10.0
Great location, very convenient, mall,pharmacy,restaurants all within walking distance.
8.0
Parking situation needs more instruction for late check-in customers. The gate was closed without much info on what to do at any document or website.
2.0
Rooms have no in-room safe to store valuables. There could be better noise insulation in the rooms on the Skytrain side. Earplugs were provided. If you are sensitive to noise. Ask for the other side of the hotel. Breakfast is one of the best for this kind of hotel.
8.0
The food and service was good. Room was clean, bed comfortable. Would have been nice to have some music channels on the TV and could hear people in the adjacent room.
10.0
There is nothing we didn't like. It was one of the best hotel we experienced and Thank you 😊
8.0
We enjoyed walking around the area.
10.0
We love this hotel as it’s literally connected to Metropolis Mall and just a 5 minute walk and you’re there. Breakfast is also fantastic and the kids also loved the heated outdoor pool.
2.0
Was a great stay. We had same room as last time The bacon and sauage wasnt fully hot. After already checking out they tired making me pay again as claims payment didn't go through
10.0
I would like to thank Natalia and Kelly at the front desk they were amazing. They gave us many tips on places to visit and we laughed so much, we felt so welcomed. The largest Vancouver mall is attached to the hotel, the train station is across the street, square station is behind the hotel and there are so many restaurants in the area. It is only noisy during the day otherwise this was a gem of a find. Parking was easy to access and breakfast was very good. Thank you all for making our trip amazing.
8.0
Next to skytrain and mall for convenience.
10.0
The room was clean and appeared to be recently renovated, big tv, comfy bed and pillows, quick and easy check in. And underground parking was free…not very common in the area! Easy walk to shopping and many options for restaurants nearby! Will definitely stay there again
10.0
Very convenient transportation specially coming from the airport.
I always stay in this hotel every time i go to BC
10.0
Great breakfast, excellent location
5.0
Great
5.0
It was a pleasant stay
5.0
We like this location.
2.0
Wouldn’t stay again
4.0
Just it is a little noisy because of the sky train
5.0
Love the location —Metrotown mall, Skytrain, bus loop, restaurants . . .
1.0
I am writing to formally express my dissatisfaction with the service I received during my recent stay at the Holiday Inn Metrotown Burnaby, which I booked through your platform. My experience was marred by an incident that occurred in the middle of the night, significantly affecting the comfort and quality of my stay.
I was disturbed by a loud noise coming from outside my room window. The disturbance was such that it prevented me from getting a restful night's sleep, a basic expectation of any hotel accommodation. Upon contacting the hotel management, I was informed that although they were aware of the source of the noise, they were unable to assist me due to my reservation being made via Expedia.
I was taken aback by this response, as I believe the method of booking should not negatively impact the level of service provided to a guest. The appropriate course of action, considering the circumstances, would have been to offer me an alternative room or a refund for the inconvenience caused. Unfortunately, both of these reasonable requests were denied without valid justification.
I chose to book with Expedia because of your reputation for customer satisfaction and support. Therefore, I am reaching out to you to intervene in this matter. I would appreciate your assistance in addressing this issue with this hotel. I believe that I am entitled to a refund or a compensation for the disruption of my stay and the inadequate response from the hotel management.
5.0
Parking spots are too small
5.0
Excellent hotel check in with hotel staff
5.0
Great staff, helpful and accommodating. Would recommend.
FAQs
How much does this hotel cost compared to others in Burnaby?
The average price for a rental in Burnaby is $164 per night. This rental is $90 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel. Enjoy the water!
Is Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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