Convenient location. Nice room at a budget price. Welcoming check in.

The check-in went well, however the room didn’t have a refrigerator but had a spot for it (it was empty), there was no shampoo, conditioner or tissue (tissue box was empty). Its a nonsmoking room but smelled like smoke. The coffee area sink didn’t work. I called the front desk several times, but they did not answer. Disappointing for their price’s. I mentioned it to the gal when I checked out but didn’t seem promising they’ll fix anything.

For a sold out night, the check in was a breeze. Got into our room when we arrived at 1:00. I really enjoyed that we could get in. Very friendly staff.

Place was okay for a quick night stay that wasn’t too expensive. We had 2 adults and 3 kids. Checked in and got to our room. Two queens, that was it. Went and asked about it and they said whoever made the reservation didn’t specify we needed a pull out couch. She wasn’t very helpful. I said we put 5 people, you should only assign a room that accommodates 5 people. Only after we asked what she could do for us did she say she could give us a roll away bed. Luckily it was for a four year old because that thing was super bouncy and uncomfortable. They only left us 3 towels as well. 5 people, 3 towels, and 2 queens. Wasn’t impressed. Wouldn't stay here again. Next time I’ll pay more money for better accommodations.

The hotel was dirty and very aged. Its feels like this place is stuck in the early 90s. i wouldnt stay here again i know that for sure.

Clean, quiet, great staff, convenient location, will dedinitely stay here again!

This is a good property to stay at. It is right off of the high way and has gas and food close by. The rooms are very nice.

Property is in a shopping center. There is a lot of road noise.

comfortable and convenient place to spend the night.

Every staff member was VERY kind and accommodating. We were only there for a day, but they treated us like family. It isn't a fancy place, but it was a good bed for the night with a convenient mini kitchen which was perfect for our needs.

Great place to stay! We added to our maps as a favorite for the price!

Very nice stay. Friendly check in and check out. The room was nice and clean. Having 4 pillows on a king bed was a plus.

Room was wonderful, had everything we would need if we were staying more than one night! Only issue was there were a couple of hairs still in the shower that didn’t belong to us. Otherwise, nice, big, comfortable and convenient.

Working to improve the property shouldn't be the standard response to comments....this hotel reflects what happens when you don't hire a maintenance man. The carpets are clean but desperately need repair. Many small repairs are required in the room; window drapes need to work, bathroom requires caulk in several places, toilet runs, etc. Spa was broken, business center doesn't work, no coffee in room, several lights outside the hotel had broken glass or simple didn't work. Room card worked the first day and not the second, there seems to be a group of strange folks that are staying there full time in the southwest corner of the hotel. Fresh paint and carpet would do wonders...room wasn't cleaned after our first night and discussed this with the front desk and they stated that I needed to let them know the night before that cleaning was required. Decided to stay at the Townplace by Marriott for the rest of the week, for $40 more per night, breakfast was included, and their room was new and everything worked, also in the same general area of Elko so it's worth every dollar. It's not all bad, room is quiet and located in a shopping complex so that's convenient. Microwave and refrigerator were handy, however the mattresses need to be replaced as both had deep impressions from others sleeping in them..not a deal breaker but never experienced that in a hotel before.

Air conditioner not working. Room was not clean. Debris on the floor. Only decaf coffee stocked in the room with no condiments. Shower pressure very low with off and on hot water

I appreciated the front desk staff and his willingness to make sure we had a sleep.comfprtabke.nights

Large clean room; easy access from freeway but still reasonably quiet

Clerk at front desk was very nice and helpful. Room was fairly clean. Beds were cleanand comfortable. However faucet in bathroom only went to hot plus it was backwards(hot was to the right) Only had one bath towel. Think rooms should be thoroughly checked before use.

Nice staff

The front staff was very good. The entire hotel is showing its age. Attempts at updating are good but not enough.

Nothing

Judge this hotel by its interior, not by its outside. We were very happy with our one night stay at the Shilo Inn. We didn't want a 'breakfast included' place, just needed to sleep-and-go near the highway so Shilo Inn was perfect. Reception was professional and pleasant. Our 2-bed room was much larger than we expected. The beds were so comfortable, the mattress was cozy soft with underlying firmness. The sheets were creamy soft and light enough for summertime. The pillows felt premium. There were many updated furnishings. It's right near the highway, but the windows kept the sound to a minimum. A/C unit worked well. Great water pressure in the shower. Most importantly for most travelers, the Shilo Inn grounds, reception, hallways and our room were all spotlessly clean -- every corner, every surface, everywhere we looked was gleaming clean. Most important for a scent-sensitive person like me, the sheets, the room and all areas of the Inn were free of heavy chemical/perfumey smells, so I could breathe easy. Highly recommended!

Comfortable room and clean

Conveniently located near shops and restaurants.

Friendly and efficient desk clerk. He gave concise directions to the room and offered information about the stairs and vending machines.

Liked the good air conditioning. Liked real, actual hot water. Didn’t like the non-working tv. They told me that someone would be coming from Carson City to fix it-on foot apparently.

The roof over the pool leaked while it was raining. There was more water coming from the ceiling than there was in the hot tub. The pool, sauna and hot tub were out of commission for our entire stay. The knob on the air conditioner in the room was broken off. The lock on the door was also broken and missing. All that aside the staff was very courteous and friendly and did their jobs as best as the awful conditions allowed. Pay the extra to stay somewhere else.

My college age son (20 yo) stayed here and they were very nice in answering my questions. He really appreciated having a safe, clean place to stay :)

Great stay! I will stay here again.

Most of the amenities were out of order. No spa. No hot tub etc. The pool was so green and murky I wasn’t sure it was save for my grandkids to swim on. Windows everywhere filthy. They don’t provide any type of breakfast so the manager buys some donuts or muffins for the guests (very nice) but that is so unsanitary. Claims to be remodeled but only the room floors have been changed from carpet to wood, mice but they to do so much more to call it “remodeled “.

Front Desk staff for both check in and check out were extremely personable and welcoming.

The hotel is convenient next to the highway and a shopping center where we ate. A bit dated but clean. The man at the front desk was helpful when we needed to change rooms due to a toilet issue. A/C worked and room didnt smell of smoke. Would stay again