This hotel is just ok. Only location is good. Breakfast is very simple, you can say no breakfast.

This location is so great. Walkable to hbf or alstadt stations for easy access. Walkable to Old Town/Alstadt and so many sights in Salzburg. The neighborhood around is quiet and feels safe even at night. The rooms are spacious and clean. The lobby is cozy and actually somewhere you'd want to hang out (we did). The breakfast is minimal but the coffee is good and the croissants are super flaky with homemade preserves. The staff was incredible. They were helpful in every interaction; friendly and courteous and all seemed to enjoy what they did. Made our stay so pleasant. No kids is always a bonus but everything else about this property is what should draw you in.

Excellent staff, great location, clean and spacious rooms, wonderful lounge, and breakfast included (local marmalade)

no comment

Terrible check in. The comfort room has an extremely noisy a/c. When I mentioned my concern, the woman at check in turned sour. She claimed all the a/c’s in every room were exactly the same. I asked to see another room (a standard room), and of course the a/c was extremely quiet. Her dishonesty and rudeness are unacceptable. The other woman at morning shift is unfriendly and everything you request such as ice or coffee is a huge inconvenience to her day. Unbelievable, this staff clearly needs a course in customer service. It is so difficult for these women to smile, greet you kindly and treat you by like a valued client. Very tiring to constantly be exposed to their nastiness. Breakfast was awful, the same every morning - rotten apples, unripe pears, stale toast, didn’t try the store bought croissants. This is not a 3 star hotel, barely 1 star - and the hallway smells like cigarettes, they try to camouflage with scented candles, not good. Stay at your own risk!!! They finally agreed to charge us the standard room rate - unbelievable since we stayed in a standard room, since they refused to have the a/c serviced in the more expensive room. So many other really lovely hotels in the area.

Incredibly friendly and helpful staff. The hotel is well decorated and very clean. I will go back!

Beautiful hotel!

Very good

Walkable to Mirabell and Old Town, quiet, clean and attentive staff.

The staff was very helpful. Even stayed up past closing the main doors to let me in after a late concert 🎶

overall the property was superb. The desk staff were efficient, friendly and knowledgable. The hotel location was excellent and the rooms were generous and well appointed. The only negative was the provided breakfast. If the hotel is worried about items going bad then they could offer cereals and yogurts...

Wonderful stay. Great staff, great location near the main Salzburg old town and train, easy walk to both. In a nice quiet and clean area. Charming place. I would recommend to all my friends.

This beautiful hotel is only a minute's walk from the river Salzach with its stunning view of the castle and old town. On site car park is a big bonus in a busy city. Boutique style decor is appealing but low staffing levels (help yourself to breakfast, front door closes at 9pm) gave it an odd atmosphere. Frustratingly, holding payment was taken from my bank account on arrival and again on departure. Payment still pending almost two weeks later so my balance is £300 lower than it should be! Will need to contact bank.

Staff is helpful and the room is clean and nice.

we had a very quiet room, on the ground floor. Lots of room and a big bathroom. Good closet space. Definitely would come again. Coffee and rolls and some fruit available for breakfast. A small boutique hotel - adults only which we liked. Close to the train station - not so much from the airport.

Comfortable bed, decent shower, clean. Lovely lounge to relax in. Slightly out of centre but easily walkable. Friendly staff.

Really great stay. The hotel and staff were excellent. The location was very good for walk from the main train station and also for the centre of Salzburg. The rover is only a stones throw away.

My mom who was a guest at this hotel liked her stay a lot. Friendly staff, especially Andrea. Spacious rooms, great location. The only thing that she felt displeased about was that during her late check in, going to the side of the building was pitch dark and the cobble stone pavement made it difficult for her to navigate. Suggestion to the hotel to set up an automatic light for the people who check in off hours. Evrything else was very nice. Its very close to everything and next to the river.

The room & hotel was most attractively decorated. Very comfortable room. Loved the inside seating area but most particularly loved the outdoor, most welcoming seating area. Staff were super friendly & helpful Most conveniently located 10 minutes walk to train;!10 minutes to major attractions Highly recommend

The hotel is so clean and staff are so friendly. I love how close everything is. I didn’t even need bus pass because everything is so close. If I wanted to drop anything off at the hotel before going to my next distinction, I can.

It was clean, updated and very spacious!

Excellent hotel and location.

The property is in a very good location, within walking distance of the palace grounds, the train station, and old town. The staff was really excellent and very attentive

Wow! After travelling around for a week what a treat to stay in the very spacious well appointed room. Clean and comfortable and a fantastic location a block from the river and 6min walk from the centre of town

the hotel was located in center, between the Bahnhof and old city except the breakfast, it was good

Awesome staff and location in Salzburg!

Nice hotel in some kind of maison near the river. Situated in Neue Stadt 15 minutes on foot to the historic center. My room was on the ground floor with bay window, very inspiring;) Friendly staff The only disadvantage is reception closed in the lte evening so no night tea or coffee

It was great. Just one night here but it was clean, comfortable and in a good location. Staff were lovely.

Dry nice staff

Convenient and quiet location and lots to see in walking distance Plenty of restaurants and the Christmas market is a highlight

Nice rooms, very friendly staff. Decent breakfast.

Unfortunetly we have got only one night to stay in Villa Carlton But it was enough for us to bring this hotel at the top of our list for next visit.