Rude. I was never checked and drove an hour to find other accomodations. .the lady at the front said her system and she couldnt check me in. She said it would maybe be up in 3 hours and that i could wait in the lobby, or go somewhere else. Very disappoointong. How doi get this refunded?

Simple check in and check out. Free breakfast every morning and the rooms are nice. Thanks

1. The place was just filthy. There was trash in the elevator on the floor, plus a yellow "Wet Floor" warning card hanging on one of the metal bars inside the elevator the whole three days I was there even though there was no noticeable wetness anywhere....this sign appeared to just live there permanently, 2. The carpet was dingy and smelly. The dingy moldy smell was especially more pronounced in the common-area carpets, e.g. hallways. * the carpet was also badly stained everywhere including the guestrooms. *The carpet, for the very least, could have been better vacuumed as they were visibly dusty throughout, but especially the corners near the baseboards. * The rooms and hallways smelled like cigarettes everywhere even though most guestroom doors had 'No Smoking' signs on the doors. 3. The room they first assigned me had a toilet that was not flushing AT ALL!!! *Additionally, the toilet handle was on, but it was facing the opposite direction (upside-down). This could have been why it was not flushing, but either way, shouldn't the rooms be checked before a guest is checked in? How can I be checked into a room with no working toilet? It was an eyesore! STAFFING ISSUES 4. The staff grossly lacked customer relations skills! Extremely rude! I would fire every single one of them. (a). When I first called the front desk to report the toilet issue (as soon as I put my bags down and did a walk-through), the lady was not apologetic at all. She said curtly "well, there i

Shower dripped valve broken was Chinese water torture trying to sleep, room did not feel clean and maintenance felt lacking.

First, Hotels.com charged me $30 more per night than the hotel charges. Staff was nice and helpful however, facility smelled of smoke and tenants were drunk and unruly. They also require a $100 deposit that is not refunded for 3-10 business days. Also, our plans changed and we only needed one night instead of the two I had booked through Hotels.com. I had to pay for both nights as the night we did not stay was non refundable.

The building smells of weed, not clean, and so many people smoke in front of the hotel. Breakfast is okay. Asked for an extra folded bed, and received one for 15 dollars per day when it opened, it had old dried food with a large live cockroach in that. Hallways smell of weed. But the front desk lady during the evening was a good person.

The place needs to be completely re done. Carpets were dirty in the halls and the hallway stunk. The people were friendly and approachable so they were not the issue but the place was old and worn.

It was ok

Excellent service, amaxing hot water pressure and the bed was like sleeping on a cloud, the hotel was very quite, and Courtney at the front desk is the perfect example of customer service.

Great place!!

Stuff not friendly

The first room was filthy, but thankfully a kind front desk clerk changed our room to a better one. The whole property was unkempt and unclean! Would never stay there again!

Access was great. But the property is run down, did not get housekeeping service until day 3 whwn we were ready to check out.

Courtney made my stay very pleasant

Last minute stay booked through Expedia. Staff was slow to check us in, rude in speaking & just not friendly. We would have went elsewhere if we booked directly. Breakfast was lacking and room smelled awful. We were So disappointed as we’ve stayed at other Comfort Inn & Suites with none of these issues.

This hotel is very dated. The toilet would not flush all the time. The kadies room in the lobby is kept locked and no one knows eherevthe key is kept. I'm in Atlanta for medical reasons. Your hotel wants to charge an additional $50.00 for early check in. I had booked 2 rooms originally, but my doctor's appointment was changed. When I tried to just cancel the 2nd night, the price went fro. $86.00 to $123.00. We will never stay with you again !!

I personally enjoyed my stay, there was hair in one of the towels but other than that it was quiet and friendly. The tv doesn’t allow you to open apps. And there is a $100 accident fee you have to pay upon checking in.

Arrived to find the hotel extremely run down and in a state of disrepair. The first room we were given (see pic below) had a bed that was broken down with a VERY saggy mattress & an unpleasant odor. Desk staff was very gracious in assigning us a different room, but the conditions were only moderately better. Shower curtain rod barely hanging on the wall and curtain wouldn’t stay closed due to sagging rod. Common areas had a musty mold odor, wall patches and laminate flooring with holes and duct tape repair. The location is great, with accessibility to downtown, Six Flags, etc., but at this price point I would definitely look at adjacent properties.

Not too bad

cigarrette smell despite it was a non-smoking room

Exie and another front desk clerk was very nice and friendly. But the room was dusty not clean like it should. Bathroom toilet was horrible and the tub. Carpet was stained really bad and the couches in the suite area was stain. Probably won’t be back.

It's comfortable and nice.

Very nice and clean would’ve love to go back 😊😊😊😍

Carpet & Walls in halls outdated. Smell in room was raunchy. Entire facility outside of rooms reeked of weed. Loitering in parking lot, most times.

Courtney is very good at her job. She’s very knowledgeable, very kind to the guests. She deserves a raise along with a good review. GOOD JOB COURTNEY!!!

Nice staff

Aweful! Worst hotel i have ever stayed. Tv / internet didn't work. My husband had to fix it only for it to not work the next day. Paid for 2 nights but let after the first. Pot smell everywhere. Rusty furnishings. I can go on,but all you need to know is know matter how cheap, better off sleeping in your car. Don't stay hear!!!

Front desk staff, while friendly, was so unprofessional and didn't know how to answer quesitons. Then, both times I called the front desk for help, I had to go downstairs just to find her outside smoking. The room smelled, the carpets dirty, people loitering in the parking lot. Clearly the budget version of this chain.

Nothing

Was a little put off when the front counter told me to wait to check in because they were “switching shifts”. We were not greeted at all.

Room was outdated, sink in bathroom needs changing. Bath tub looked worn-out.

I paid for my stay on Hotels.com and then upon arrival they say they have a deposit for the stay which is not listed in Hotels.com and I feel like I was robbed because of that and now it’s 4 days later and I haven’t received my deposit back.