We got to our room and the door was hanging open which gave us some alarm. The lady at the front desk said that was no problem not to worry. The window was also open and we had to kill a wasp. The place was dirty including hair in the shower. After discovering that our room key didn’t work after repeated trips down to the desk they gave us another room which was maybe slightly cleaner and felt more secure but the bathroom floor was sticky and the beds very uncomfortable. Another big issue was that we had booked a room with a sofa bed for the 5th person and when we got there, we found only two beds. She said she wasn’t sure why it was advertised like this online as no such room exists in the motel. She did finally bring us a cot but we had to wait to go to bed till it came and as we were tired the extra wait was unpleasant. Breakfast was also terrible. Two cereal choices. Some stale muffins and donuts. One pack of oatmeal and three or four cups of yogurt. The milk pitcher was broken and dirty. The waffles were the only good feature and they were delicious thankfully. As we ate we watched a roach crawling on the wall beside us. Overall we got an ok night of sleep but it was a rather unpleasant experience and we won’t be choosing this one again.

This hotel was so bad. It smelled of cigarettes. Half the doors i saw were broken. Peepholes missing. They got my room wrong gave me a single not a double bed. The room did not look anything like the pics. The bathroom was gross there were pubes on the floor. The room was dirty. I checked in and 30 min later was out of there. I got a full refund thankfully. This hotel reminds me of those hotels where people get sex trafficked. The vibe is very very bad. Lots of sketchy people staying there. The attendant who refunded me was super nice and apologetic. I do not recommend staying here despite its too gross.

Room was dirty, smoke detector was off the ceiling and by the TV. There were cockroaches in the room. We left and got refund.

No frills, TV not working properly, bed was very uncomfortable and the room did not look like it had been cleaned properly at all. Definitely just a quick flop house if you’re looking to just save a few dollars otherwise spend a few more and stay at normal decent place.

The early morning front desk person is rude, the shuttle driver is dishonest and there were bugs in our room. When I told the front desk person (Diane or Donna) about the bugs in our room and showed her a picture on my phone her reply was “I don’t know what you want me to do about it”. Disgusting. Never again.

Checked in and turned around checked back out within 15 mins of being there!!! HORRIBLE!

This is the worst place I’ve ever been! I reserved a king studio suite and first night was told it wasn’t available. No hot water , tv WiFi didn’t work. I told the lady at the front desk about my room, she said talk to management tomorrow morning. I did , they said we will have your room ready this afternoon. They did , nothing worked in that room either . When I went to complain they said I had to talk to management and they weren’t there, we left ! Place stinks , Terrible service. Place has roaches and prostitutes ! Health Department of Florence Ky needs to shut this place down! Wyndham needs to visit and fire staff and remodel the entire facility!

The room i recieved was not satisfactory in any way there were naked wires sticking out of the wall where a light fixture was missing. The toilet was empty of water there was a huge hole in the wall where the bathroom door had been slammed into it. Very poor condition. The front desk staff was very helpfull and apologetic and supplied me with a new room which was better. Breakfast was very minimal.

not only the accommodation also the working staff is arrogant.

The standards at this place are low: worn and tired carpets and, wallpaper, decor. As I walked down the hallway to my room at 1:00 am (late flight), I could hear people partying loudly, children crying, doors opening and shutting. I felt unsafe. And the deadlock on my door didn't work. There was no remote in my room, and the WiFi didn't work.

Staff was friendly and helpful and were hard working decent people. Motel was plagued with rough types of characters A mouse came into the room. Very noisy at night with neighboring room occupants trying to drown out what seemed like suspicious sounding activities with the tv blaring. Constant door slamming.Looked like a one decent hotel now suffering.

There was mold in the air conditioning unit and a big huge stain under the matress!! Almost like blood

Didn't like that someone was running a vacuum cleaner at midnight and woke us up. Also lots of noise fro the room above us. I asked why they put us in a room on the 1st floor right near the lobby. The person didn't know why because there were rooms available on the upper floors.

Got immediate refund after looking at the room. They have bed bugs

Inconvenient for older ppl...not visit again

I never write reviews. However, the entire front lobby smelled like cigarette smoke, and the staff were smoking inside the building. The picture on Hotels.com has to be at least a decade old. This hotel is literally falling apart. Rust and decay and shabbiness all around. The staff were friendly and the linens were well cleaned though. Everything else was horribly disappointing, I would look anywhere else in Florence and will probably avoid Wyndham again for any stays. There is a photo, this was one of any hundred examples I could’ve taken. But everything is basically that level of “hospitable.”

Once again I was NOT let down when I came to check in here at Microtel Inn. Nikki had my keys and receipt ready to be signed. I walked into a clean room and had zero issues while I was there. Every shift was polite and quick when I needed a key remade or if I needed change to do laundry. Great stay....

Great stay. Once again extremely quick and easy check-in. Nikki (employee) was ready for my arrival and room in tip top shape. Great, quiet, and clean trip. No matter what time I have a request for the front desk I get polite and swift responses. Great stay again.

Microtel Inn is great. Nikki (employee), is always extremely polite, courteous, and prepared when I arrive for my stays here at the Microtel Inn. I'm always treated as their priority and making sure myself and my family have any and everything we need. If there is ever a request, no matter how large or small, I know that the staff here are going to do everything in their power to grant our requests. I recommend this hotel for any short or extended stay that you may need.

The staff was excellent. The property definitely has some wear and tear. But it is clean and has the things I require for a stay.

DO NOT STAY HERE. THIS PLACE HAS ROACHES AND DOGS URINATING IN THE LOBBY. HALLS SMELL LIKE CIGARETTES. I HAD TI ASK FOR MY REFUND AS I WAS NOT GOING TO HAVE MY FAMILY STAY TGERE.

Was not quiet. Only one food choice within walking distance.

Bathroom floor was dirty. Cobwebs throughout the room

Running kids upstairs all night. Had an early flight and no sleep. Bathroom door didnt even fit and the tub was all creaky and "soft ".

It was infested with cockroaches!!!!

The worst Microtel I've ever stayed at, among the many. The front lobby was full of water from a ceiling leak. The room, which was non-smoking, absolutely wreaked of cigarette smoke. We walked out and went to another hotel just 45 mins after checking in...

Upon check in the hotel itself was already in disrepair with buckets everywhere in the lobby due to a leak in the plumbing or sprinklers. We were assigned a room upstairs. While walking down the hall to the room I notated that the carpet, walls, and everything were in a state of severe disrepair and the hallway had a faint smell of pet urine, cigarette smoke and mar!juana. The sign on the hotel lobby wall says no pets but we were clearly barked at by several dogs in rooms at the hotel. Upon entering our non smoking room we noted damaged carpet, peeling paint and a strong stale cigarette smoke odor. Inspection of the room further we foundwhat looked like burn marks on the desk. There was also an ashtray provided. The fridge was partially frozen over. Calling around we found everything else in the area booked up so we decided to tough it out. Sunday morning as we woke up a roach ran across our TV. Sunday night after our day with our friends we came back with a plan for an early bedtime. We took sleeping meds and got ready for bed around 930, but barely slept because after we turned the lights off, more roaches started coming out. Unfortunately since we had medicated we couldn't legally or safely drive and we were stuck for the night. I reached out for a refund and said I was not happy with only one night but it was better than nothing. They told hotels.com I refused their offer which is not true. If I could rate no stars I would.

Good for a very short stay but wouldn’t want to stay longer than a night or two. The was holes in the walls, the mattress was filthy. The bathroom shower got stuck on and had to call maintenance. Floor was stained and dirty needs a deep cleaning. Smelled very heavily of weed and cigarette smoke.

The shuttle driver was very friendly. I overslept but the front desk called me and I was able to make my flight.

I didn't care for the atmosphere of the property. It seemed very outdated. The room smelled of stale smoke and the smoke detector was hanging from the ceiling by wires, bathroom fan did not work very disappointed with our stay we had the room above us stomping on the floor thru the night very hard to sleep we contacted front desk 2 times but didnt get any better. I would not recommend this place.

The elevator and hall smelled like pot everyday. Even though it says it's no smoking, cig smoke everywhere, doors open with music blasting, internet lagged because of their internet TV, heating element, desk and lamp were broken, bugs in the room, building is in poor repair.

Room was FILTHY. Legit looked like a room people did drugs in. The room was equivalent to a jail cell as far as cosmetics. There were ants everywhere in the room we left!!! Staff was pleasant but when we told them we were in this specific room and the guy said “they put you in there” so apparently that room wasn’t supposed to be used I don’t know! Either way avoid this place at all cost!!! We ended up going to Red Roof in because everywhere else was sold out and we had just came from a concert so we just needed somewhere clean to sleep for the night nothing fancy. Red Roof was a 10/10! I was surprised! Don’t waste your time here!!! We did get a refund for the nastiness!