The place is great...max rating. Only comment is that the room service menu is a third party app that you have to pay for...should have menus in the rooms or at least rethink that app

Good location and at a reasonable price.

Overall, our experience was not bad at all. The breakfast was decent and the staff were friendly. However, the hotel has a very distinct odor similar to a stale air. Although the place is clean but it doesn't smell clean or fresh. The location is ideal because its near the airport and quite near the city center as well.

Quick check in and had the most comfortable bed.

Service and staff are great

Enjoyable 3 day stay with breakfast included. The hotel reception and breskfast staff provided excellent service. Our only issue with our room 204 was the key lock card failed several times, 6 to be exact which was an inconvenience.

Everything was amazing about the hotel, staff so welcoming

Clean, comfy & very friendly & helpful staff.

We booked for 1 night as we planned to spend a Saturday exploring London. Location is great as the train station is about 10 mins walk away and take us straight to Waterloo. The room is really spacious and clean, massive bonus point for the huge balcony facing the canal. Receptionists were really nice, polite and helpful. We had a fantastic stay and will definitely book again when we visit London next time.

Very friendly stuff

The lobby floor and exterior is outstanding. As was parking, the restaurant, and just a meeting area to conduct business and grab a drink. It was modern and bright and the food was excellent. The room however was a bit tired, beat-up, and much of the bathroom tile, grout, and bath fixtures needed either deep cleaning or rust/mold removal. It was not "dirty" per se, but just very older looking, as was the yellow wood room fixtures. It feels like the room, carpet, and bathroom are due for a renovation. It wasn't terrible though, After a few hours in the room you don't notice anymore. Also, the water pressure was INCREDIBLE. Best shower I've taken all trip, 5 stars.

Disappointed to not get a parking space after a long drive commuting in bad weather. I had also called and asked about parking in the morning. Other residents were left to eat and drink their own alcohol in the bar area, whilst my husband and I paid for our drinks! The breakfast experience was not good no available tables at 7.15, no cutlery, no jam - hot food cold and fruit selection poor. We ended up eating in bar area where the doors to outside were open and the cleaner was vacuuming. I complained at the desk and as booked through Expedia my breakfasts couldn’t be refunded - gentleman offered to refund our room service at £15 which I agreed as time was limited, this did not cover the cost of 2 breakfasts. The room was clean and beds comfortable, shower curtain smelt damp but bathroom was modern and clean. Sadly not the best experience considering this is a 4 star property.

This is a great location for families wanting to spend time sight seeing in London. It's just less than 1hr to get into central london. Good breakfast and evening meals available at the hotel. The staff were v friendly and helpful. We will definitely be back.

The staff was super polite and always asked how I was doing after each greeting. I did not want to leave either after feeling so welcomed every day.

Most of staff are nice. But one particular maybe manager is so mean Doesn’t help us at all.

Quite

Staff very friendly and helpful. A I might business stay and was offered a room upgrade without asking. A rare treat, which was much appreciated. Food served was nice too as well as the service.

The least inviting check-in experience I have ever had. When I mentioned I was checking in, I was asked to fill in my email address and sign the check-in form. I was then asked if I had a car in the car park but when I replied that I did not because there were no spaces available, the front desk staff didn’t even give a hint of empathy. I can understand that a car park will not always have a guaranteed space but especially when arriving with two clearly very tired young children, just a small apology can go an extremely long way. Once checked-in, I was given a key card and room number and absolutely nothing else. No directions to the room, nothing about times and where to go for breakfast, nor any other convenient information I’d usually expect on check-in, such as a reminder of check-out times. I will never stay here again.

It was nice, clean and pleasant

Great location!

Great room for the price. Really comfortable. Parking was full, but i managed to find some just around the corner which was free as it was a bank holiday. Altogether, a good place to stay. Breakfast was pretty good too.

Overall, it was very good. The room was clean and the bedding was very soft and nice. The staff were kind, too. The breakfast was great, so the children were very satisfied.

Wasn’t anything spectacular but it was very clean and very n the river with nice friendly staff and you could walk to some places to eat.

Cute town. Hotel right on a charming waterway and near Kew Gardens. Good breakfast and bar.

Lovely clean spacious rooms, and a great buffet breakfast. Will definitely stay again

Fantastic staff

A little out of the way in terms of tube travel but a nice spot close to a well kept canal basin. Perfect location for me as I needed to be close to West London for a couple of days.

Perfect

Very good

The location is lovely, the lock and canal side have nice restaurants and there are great places to walk nearby

Good

The hotel was good but there is room for improvement in cleaning of rooms and in staff at the restaurant area. More than once we had issues with staff at the restaurant being reluctant to tend to us or simple refused and sent another person to attend to our requests. Why? I have no idea. However there were some staff members that went above it all and helped, especially at the restaurant. If you provide a service , be happy to do so. Overall the stay was good, but i the restaurant staff needs a lot more training …