This hotel is a pleasant hotel, comfortable beds. The only this I really dont like is there strict adherence to not being able to check in prior 3pm. Showers had great pressure, but would oscillate from cold, to very hot...Over all, a comfortable and convenient hotel for tourist type activities. Lots of transportation options near by.

We enjoyed our stay at te he hotel. It’s very safe and walking distance to the cathedral and shopping center

Property to old, and part of the amenities in very bad condition..

No air conditioning, even in November it was hot.

Good location and friendly staft

Nice and close to the cathedral

Really nice stay, all the staff was super helpful

excellent location and price

Everything was great! I'm already planning another trip and staying here again!!

Room did not have any window and besides we did request a king size bed but we got a queen bed

Good

The bed was very old and make too much noise.

The 16th century building is beautiful & right in the heart of the historic downtown. We chose an interior room, so no windows…but very quiet & it had both A/C and excellent ceiling fans. The room was very clean & perfect for our needs. There’s a restaurant/bar on the top floor with an excellent view of the cathedral & main plaza.

Great location

Room was not very clean, no a.c. Very hot , no windows I felt was in a cave, mattress and pillows very hard.

My room was fine, but three friends in other rooms had to change rooms because of non-functional air conditioning, complicates by the fact that opening windows made things worse because of traffic noise all night.

Great experience, friendly staff and great location

This property is fantastic, across the street is the cathedral and a beautiful town square, take some time and enjoy the offerings by many of the areas locals that perform on the square.

Very nice property, only thing missing was AC. Room was too hot but all else is oerfect and it's right in the heart of downtown.

Ok

receptionist Should be more nice they act rude sometimes

This property is beautiful. However, though their rooms are advertised to have AC not all do. The man in reception (dark hair and glasses) has horrible customer service and was clearly elitist! He was very short and questions seemed to bother him. Unless you are white American or appear to be “high class”, do not expect good service. The man also decided to “reserve” a taxi for our (2 women) 2am check out, when I did not request it. Rather than courteous and it being a great customer service act, it was suspicious and creepy. Honestly, it’s amazingly located and so aesthetically pleasing, but staff needs serious improvement.

Everything was *almost* great at this hotel. The view and patio is a must. But the mattress was awful and gave me back pain and I dreaded going to bed at night.

Great place to stay.

We got a room with a balcony and it was great. The views of the plaza and cathedral were amazing. The room was spacious and clean. A couple of things to note: it’s right in front of the plaza, which is good and bad. If you want the view, you also get the noise. We were fine with it, but if noise bothers you at night, it might be too much for you. It’s a busy city center. Also, the room has no air condition, only a ceiling fan.

Most of the staff was nice and friendly. What i did not like is the girl that checked us in was rude. We landed early and had hoped we could check in early but were unable to. We did not get a room until 1 hour after check in time. The room that was given to us was not even the room that we reserved. On monday i believe the employee name was Rodolpha went out of her way to let us know the room we had requested was ready so we changed rooms. We could not see TV as the screen most of the time was green.

Hotel Cathedral is just the right place to stay for its location if you are looking to experience the center of Morelia, all the historic buildings and museum at walking distance, the only down side of the hotel is the parking situation they won’t validate your parking even if you stay a week with them.

I had room for a family of 4 they had two towels in the room. I asked for more on the customer service. They told me they don’t deal with that. Never got the towels and never will be going there

My only concern was elevator stop 2nd floor our room level but need to go down stairs and up stair to get to our room

There were 3 of us and we had 2 rooms. Service was great with friendly staff at desk and throughout the hotel. They assisted with the tour we had to Patzcuaro, which we totally enjoyed. The only thing missing from the room was a facecloth. The location of the hotel was fantastic with easy walking to the magnificient Cathedrals, shopping and great restaurants. Would highly recommend.

Terrible check in practice, they make you wait till 3, no exceptions even when you have all luggage onsite and have nowhere to go…

Check in was uneasy, then we were given a very small room w/o window. We asked for another room. They said it was full. Later my husband went to check again and we were able to get another room smaller bed but window and ac. We were struggling with the tv to work. It was only one night.