Me and my family had a ball

Spa was broken and nobody bothered to mention it when we checked in or we wouldn't have, soda didn't work, breakfast bar poorly stocked, free toiletries and decent beds.

The property and rooms were clean. The staff was really helpful and nice. There were quiste of few people who lived there for at least half of the year and has created a community at the hotel. The laundry was free but the machines were moldy and some were broken and appeared to have been broken for a while.

The front desk associate who checked us in was wonderful, friendly and helpful. It was late at night and we were tired. The overnight associate didn't know what to do to help us when I told them that our A/C was not cooling properly. There was no on call maintenance staff, but I wonder if they could have offered us a fan, checked on us in the morning or called a manager? There were no other rooms available and I understand that. At least hotels.com gave us a little credit to help make up for it. Breakfast was great with a surprising variety of foods, including soy milk and chicken sausage. The make-your-own yogurt parfait was delicious! The coffee was good. Hotel staff we bumped into we friendly and polite. The hotel interior and exterior are attractive. Comfy seating. I would have enjoyed the gas fireplace if it was colder outside. Our room was quiet. This little place has a LOT of amenities. I worked some while my husband attended a training and I appreciated the fast, reliable wi-fi and the desk with a comfortable desk chair. I used the business center to print some things out. We bought snacks and drinks from the little snack bar. We and our cat really appreciated having the couch. The beds were really comfy. I liked having Dove products, which I use at home, and they were mounted in pump bottles rather than individually packaged, so they were more environmentally friendly. Kitchen was great. Unfortunately, I didn't have time for the pool or whirlpool.

Cleanliness and friendly staff.

The customer service was great! My family had plenty of space and the amenities were lovely. My only issue is that the ventilation system needs cleaning. There was a ton of dust by the air conditioning system in our room and by the pool area.

Good

Shelly was amazing and helpful. Even though she was Cowboys fan. Lol The staff and amenities were all top notch. We will definitely will be back because Shelly also signed us up for the rewards program which we will take full advantage off. Love IHG!! See you next time.

Everything was fine

I did a staycation. I wanted to enjoy a pool and spa before the summer ends. My first reaction walking through the door was "Wow it smells good in here lol." The front desk clerk was nice. I checked in late but still had to wait on the room( not long). The overall appearance was ok. The rooms could have been cleaner, the sheets had stains, the shower still had hair and stains, holes in the doors. I did my extra cleaning to the room and felt a tadbit better. The pool was great but the hot tub didn't work :(. Breakfast was good the next morning. The staff was really nice though. I would return and recommend to others.

Clean, quiet, and friendly staff. Stayed a week here and had an amazing time.

Pleasantly surprised our room was very nice and large. Joe at the front desk was very friendly and helpful....actually all of the staff were. Nice selection at breakfast. Only a few issues with a weird smell in the hallways and the shower curtain rod was broken in one ofbthe bathrooms.

We were there during 90 degree weather pool was not functioning for almost 2 days… something about the chemicals… another day we were woken up by the fire alarm a little before 7am..they were trying to fix it for over an hour! Very inconvenient for us trying to have a relaxing few days!😡

They ran out of at early however it’s was a great stay

Service very good, bathroom not of the highest quality, old carpet floors, comfortable beds. Overall 4 stars.

This place was infested with roaches in the 2 bedroom suite. We were placed in another room and that was infested with roaches as well. The employees were very helpful in putting us in separate rooms, but this destroyed our trip. I would not stay here again. Had to put luggage in big trash bags on the drive back to Pennsylvania and leave in garage for fumigation purposes because we didn’t want our house infested.

Clean, comfortable space with friendly staff

Great frint desk staff an room was comfy. Will atay again

We loved the room and the facilities. The late night front desk wasn't too friendly and there was something that wreaked of a dirty diaper in the trash by the elevator, we let multiple folks know about the trash and no one removed the trash during our whole stay. It was quite putrid.

Other than the power going out at 9pm for about 5 hour's. everything was excellent

Great place to visit 😀.

The Breakfast was good. Plumbing issues with the scalding hot water limited the use of one of the bathroom. Which is why we got the 2 bedroom, 2 bathroom suite.

Horrible will never go back there .

We really enjoyed our stay. The staff was phenomenal and Friendly. Tanya was the one to check us in and anything we needed she made sure we had it. Another young lady by the name of Rhonda was especially helpful. Helped me get things like coffee when we ran out and was very pleasant. I don't know the names of the other staff members but each and every one was pleasant and greeted me each time they saw me even if it was 10 times a day. They were all courteous and I will be coming back when I am in the area again. Thank you for making us feel welcome!

Pool & hot tub both closed!!!! That was literally the only reason we booked there. Spent an hour attempting to find other accommodations, there were none that could accommodate our family size (zero!) on such short notice (7pm). Such a disappointment.

Thoroughly enjoyed my stay. Disappointed that the pool and the hot tub weren’t able to be used. That was an important part of our stay

Pool closed

Grounds were nice

Great hotel. Had the two queen with kitchen. Best room by far.....I've stayed in a lot of hotels.

Stuff was very helpful and friendly. The room was nice and clean .

The people here were so nice, very clean facility, would stay here again

Great place to stay. We enjoyed the room.