A good central location from which to explore Palermo whilst not troubled by street noise. Grandiose, attractive internal piazza. Decent size room, comfortable. Less positively; room poorly equipped: No hair conditioner No body lotion No glasses or mugs (only paper and plastic cups Tea/coffee amenities not replenished on a daily basis. Restaurant/bar service - indifferent, surly, unresponsive (had to request hot water for tea 3 times before it finally arrived. The barman refused to provide glasses for the room, although the reception staff were able to facilitate this). In the restaurant it felt like there was an air of hostility between the senior and junior staff. The selection of food at breakfast was standard/ordinary, with some items unavailable … no vegetables for vegetarian omelette! … 1 small sliver of smoked salmon appeared on our 3rd day! Overall a disappointing experience given the price and Rich Steins endorsement. Come to Palermo, it’s fab, but stay somewhere else!

Great place to stay! Larger rooms although a bit sterile. Friendly and attentive staff

Beautiful Atrium in the middle, which my room face on to so I had no natural air or light. Service was ok and there is NO parking. I didn't choose the hotel so that was fair enough but the streets are a bit of a maze if you're using satnav. Was it worth the money? Not really if I'm honest, but if you're looking for a bit of faded glory from Palermo's past I thought it was decent. That's why I've given it 4/5 stars.

Everyone was polite and helpful. Being clean is something I always worry about. If was really clean and quite. I wish to send a Thank you to everyone that made our stay there welcomed and looking forward to go there again. Thank you….

I did not like being stranded at the airport after the hotel booked me a cab that did not accept anything except for cash in which I did not have. Why would you offer a service if you’re not going to charge the bill to the room or at least provide a service that doesn’t just take cash.

Good stay

Nice place

This was not a pleasant stay. We did book this hotel for all the amenities. We had a long travel day and on the website it says “jetted tub, pillow menu, and premium bedding” all which this hotel did not have. On top of it, it did not have any warm water. We asked maintenance to come and they said the whole floor was having issues. They were not able to change our room as the hotel was booked. Staff addressed this issues, like “it is what it is” rather than trying to make this a comfortable stay for us. Would not recommend this place. I never write negative comments but this place was horrible. Wi-Fi was also very unstable.