the location was great,

mildew in shower, uncomfortable bed, ants under covers

the worst ever

the worst ever

nothing

they have to change the staff, there is one of the staff wass so selfish and not helping as well as he kicked my sister and her kids out of the hotel while check in !

location

air conditioning so noisy it had to be switched off, loose shower connection, noisy bed, breakfast was awful - poor selection of food

very little except convenient to get everywhere

we were first of all given a duplex room which has open stairs. Fine for young people but at 79 pretty dangerous. We had ordered and paid for a deluxe sea front room. After 2pm returned to take our room. This time a rather dark room on the side road opposite another building. If one stretched one’s neck to the left saw the sea. The Manager wasn’t very pleasant to us when we refused to take the duplex. It took a day and a half to come back to us with an answer re a preordered cab to Rome airport on Monday. We walked to the train station and ordered from the tourist office instead and left the hotel at 7.30 am this morning as could not trust the hotel to leave us stranded. Bath/showere much too high for elderly people to climb over and under shower. Red carpet up front stairs extremely dirty. We arrived for breakfast the first day to find not a lot left of the self service buffet as a basket ball team was staying and had cleared the decks. Bed very lumpy and old and made a lot of noise when turning over or leaving the bed in the night when using the bathroom. All in all will never be going back to this hotel again despite having stayed there on two occasions pre covid. Wish we had gone straight to the airport upon leaving the cruise ship as it all cost us a lot of money for hotel, airport taxi and eating out and we were pleased to leave this morning for our journey home. Shame as we like Cittaveccia. Added to this there is no secure place to store luggage and when we came back the first day to get our room discovered that the luggage was stored at the bottom of a public staircase.

on the same day you charged me twice for this hotel and despite my complaints you have still not reimbursed me

Location to port

Very rundown, dark un welcoming

Great position, close to the port, the city center and beach front. The staff is very kind, helpful and keen to solve any of my doubts. Breakfast was good as well, both salty and sweet.

Breakfast was good, but for a 4 star I would have expected some more products and quality.

We arrived very late due to ferry but member of staff on duty was extremely helpful.

Breakfast was not great. Location was great

Nothing

good locayion

breakfast wad not great

Breakfast and staff were amazing!

Location and ease of use for a cruise on NCL.

Front stairs and our large bags.

Breakfast was excellent. Good hygiene measures in place

The air conditioning was not as strong and so the room didn't cool to the temperature I prefer

The Bed and pillows there rock hard, so I didn't sleep very well at all. They was also very under staffed in the restaurant for breakfast and the selection was very limited and not worth the extra money we paid for it.

Because of being under staffed the tables were all full of dirty plates/cups and had to wait quite a while to get a hot drink ect,but they was doing their best under the circumstances.

Friendly staff

Quite noisy

Great location, fantastic staff

Location is good, in the very center of the city. Old fashioned hotel, but nothing special. Our room on 2 levels was not so comfy, but acceptable.

Breakfast was very disappointing! Civitavecchia is an important harbor city and many guests like us rushed to have breakfast at 7.00 in the morning. They had only bar service with only two people to serve. No buffet, no table service, just too many guests trying to have a cornetto and a cappuccino. Certainly not what you would have expected in a 4 star hotel!