The room was clean and comfortable with an amazing view through the window.

The food. We got food poisoning during dinner.

Nice big room with everything you need and a big balcony. The hotel is opposite a small shopping centre where there is a big supermarket, a few shops and a Burger King. There are lots of eateries nearby, the main square is within walking distance as is the main promenade. The hotel has a swimming pool. We found it to be quiet.

The food is repetitive and the ingredients are not of the highest quality. Both Be Live hotels in Puerto de La Cruz are similar with regard to food and personally I think they should eliminate the Mexican and German night, which is not good at all. The restaurant staff are very kind and helpful but the main problem is the quality of the ingredients. The entertainment is very poor. Apart from the 3 nights a week when there is a couple who sing and another lady the other nights are just bingo, karaoke and a pianist..The Michael Jackson act is good but once you have seen it you have seen it and it is l every week. I would suggest alternating it with something else. Bizarrely they have pillow cases that are too small for the pillows and are open on each side..This is not a very hygienic thing and it is a shame because the hotel is otherwise clean.

location

food, cleanliness, rooms, facilities and services

next to the beach and coast

Old building not much refurbished, parking garage small and difficult to access, one single staff for checkins and check outs with a long waiting time

Location and room are fine. Nevertheless, old furniture in the bedroom.

Worst breakfast ever. Bad quality, industrial food and strange taste of meals. Low cost products. Too expensive for the overall usability.

Everything

nothing

restaurant rooms all of them are dirty and unprofessional staff

Location.

Not very modern, Renewable.

I slept here only during my final-2-nights in Tenerife. In that short period, I experienced excellent service from the reception team. During my stay, Marco was super-helpful and polite (I asked him so many questions). After I had already checked-out, Alejandro helped me through the phone and email (because I had left something in my room by mistake). The hotel’s location is strategic, near the beach and a happening beach front, supermarkets, shops, cafes, restaurants, a good viewing point (Mirador La Paz). The hotel is also just a 10-minute walk to the bus stop — that’s if you want to take Bus 348 to Mount Teide or Bus 343 to the airport (make sure to check the timetable online). The buffet breakfast was obviously filling and the breakfast staff was very nice and friendly to everyone.

I wish I didn’t leave the item in my room by mistake. Anyway, that’s my own fault. Other than that, the whole experience at this hotel was excellent.