Excellent Service Suites at Times Square
About this hotel
Comfortable hotel, walk to Berjaya Times Square This hotel features an indoor pool, a fitness center, and a poolside bar. WiFi in public areas is free. Other amenities include a 24-hour business center, a spa tub, and spa services. Limited housekeeping is available. Excellent Service Suites at Times Square offers 30 air-conditioned accommodations with DVD players and safes. Accommodations have separate dining areas and are furnished with single sofa beds and desks. A pillow menu is available. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on a limited basis. An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Dishwasher
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Kuala Lumpur City
Hotel in Kuala Lumpur City
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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$$$$
Reviews
2.7/5.0
Average(62 Reviews)
1.0
•NOT A HOTEL! BOOK AT YOUR OWN RISK
•Unclear instructions that upon arrival you would need to call the "agent" for your room.
•Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number.
•The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in.
•Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes)
•Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm.
•We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
1.0
Room was dirty sheet was dirty etc don't book here I will never
2.0
old furniture, but the view is good.
0.5
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.
1.5
I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.
1.0
First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all
1.0
Very Bad
5.0
Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .
4.0
very nice hotel,close to the shopping complex
n the room very safe,silent n clean..i like the hotel
4.0
very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel
3.0
The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed.
But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day.
The manager Karim really was a great guy who really looked after us!
1.5
Good location, easy to get food, lots of store around. only the room cleanliness need to improve
1.0
This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.
0.5
This is the worst ever stay Ive had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.
5.0
I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.
3.0
it was a nice trip ,there is big shopping mall at the hotel , the view was great
and the stuff was so kind
1.0
We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.
1.5
On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.
1.0
Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.
1.0
1) The exact room condition is totally different from the attached picture.
2) The air-conditioner was noisy for the whole night.
3) Nice and friendly owner.
1.0
1) The exact room condition is totally different from the attached picture.2) The air-conditioner was noisy for the whole night.3) Nice and friendly owner.
0.5
Wasnt a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.
4.0
Staff is helpful & friendly. The room is clean with comfortable bed. Location excellent.
1.0
Room was badly maintained cockroaches on carpet dirty bathrooms fridge dirty filth everywhere
5.0
Good place for families. the room design was outdated but comfortable . The view to the KLCC is very nice. the hotel is very secure and the staff are helpful.
5.0
The rooms were nice and the location was great , check in process was so fast and the staff were very friendly and helpful .swimming pool and the theme park are nice .We enjoyed our stay definitely will come back again.
2.0
Hotel location is good !
There are 2 separated hotel located in "Time Square" . One side hotel , another side is Service Suites .
Expedia website will not tell you this kind "Service Room" was handle by many different company.
May be you can a room with good management , may be not ...
This time my experience is bad . (Anyway the room is big enough , but room decal is old and dirty.)
Service Suite owner seems hard to give you any good support .
I "guessed" hotel side may be better . Because hotel side looks a like Hotel .
Hope you enjoy and good luck !
1.0
All information listed in the front page were not accurate. No frontdesk and had to wait for 30mins for a staff to arrive.
Room is old with funny smell, old furnitures and leaked bathroom. Only provided with two towels. Bathroom amenities is worse than a 2 stars hotel.
Please note that this is not a hotel but rather a serviced apartment and a poor service apartment.
No free or reserved carpark as well. If you plan to park here, be prepared that you could be waiting for 1 hour in the carpark before finding an empty space.
2.0
Room is totally worn out. Toilet leaking as no one to call to fix. Aircon totally cannot be adjustable . Only experience good shopping area and theme park. Really didnt expect the room to be so old bveing a first timer.Will try to avoid this hotel next time.
3.0
The suite is located within a great hotel but its not run by the hotel but by travel agency. There were no Internet or wifi services in the room. We had stayed at Berjaya Hotel before and had a great services all round. If we can help it, we wouldn't stay at the suite again.
FAQs
How much does this hotel cost compared to others in Kuala Lumpur City?
The average price for a rental in Kuala Lumpur City is $59 per night. This rental is $162 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Excellent Service Suites at Times Square. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Excellent Service Suites at Times Square. Enjoy the water!
Is Excellent Service Suites at Times Square pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Excellent Service Suites at Times Square?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and laundry.
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