Best Western Plus Carlton Plaza Hotel
About this hotel
Nestled in Victoria, this lovely hotel for $186 per night is a fantastic choice for your next vacation. Eco-certified hotel with fitness center and 24-hour business center Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request. Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request. Recreational amenities at the hotel include a fitness center.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
TV
Gym / Fitness Center
Map of Victoria
Reviews
4.4/5.0
Excellent(1,004 Reviews)
4.0
We had to wait for exactly 16:00 to be checked in. The coffee maker wasn’t in the mood to make coffee for us. Time for it to retire I suppose. The room was quiet and generally comfortable. Salutations and well-mannered acknowledgments from all the staff.
5.0
We had an amazing experience! Clean and well prepared for guests
5.0
Great location, great staff, and comfortable room
5.0
The BW in downtown Victoria is a stone's throw from everything. But the real gem is the service! Every single staff member is attentive and guest focused, with a small in their face! Five star service!
Thank you to all of the staff members for making my stay feel welcomed.
4.0
All in all it’s a great hotel! My only complaint is the mattress. It was very uncomfortable and gave me a sore back which is not ideal when exploring the city!! Great location!
5.0
Perfect stay. Love the place.
3.0
Receptionists are amazing and service is outstanding. We had some hot water issue 2 days straight at around 9:30pm-10:30pm I suppose due to the demand and there were ants on the floor around the room. The hotel is 2 blocks away from Chinatown which was pretty convenient.
5.0
Amazing quick trip!
2.0
The hotel is centrally situated, near food shops and other places. The rooms are large and well equipped.The staff is friendly. But no one came to clean our room in 4 days we had to stay there.We had to drop the garbage in a garbage container at the end of the hallway. We were out of our room quite a bit, but no one came to vacuum or change the sheets or towels.I am wondering if this is a Covid policy to not get I. People ‘s room until they leave. I enjoyed the coffee machine near the elevator. I got coffee there in the morning! Super!
3.0
The room looks nice clean and nice. However, next time I hope the hotel can provide more bar soap for the sink and for body wash.
3.0
Friendly, clean room amd quiet.
10.0
Good
10.0
Good
10.0
Always enjoy my stay. Stayed in a suite this time with separate sitting area and full kitchen. Came in handy over the 3 day stay.
1.0
Good check-in. Construction out front so a temporary parking spot was made available. Room was clean and comfortable.TV was a Samsung so not iPhone compatible for screen mirroring!
Was awakened at 2:30am each of two nights with loud street noise…people shouting or yelling which continued for 45min to an hour.
Additional crockery was provided for entertaining in the suite which was appreciated.
4.0
It was very noisy. There were people up and down the hallway most of the night speaking loudly, slamming doors, and congregating right outside our door. We were beside the elevator so we heard it much of the night.
3.0
Stayed here multiple times, close to downtown and a reasonable price
10.0
Great location. Staff super attentive.
10.0
I loved the hotel, the staff was very kind and tried to help in every way possible, did everything so you felt welcomed
8.0
Staff are very friendly and bed was comfortable.
10.0
Central location. 10 mins walk to downtown, so convenient
10.0
Excellent location, close to very good restuarants, close to good coffee places such as Starbucks and Tim Hortons, valet parking was a surprise but my truck was parked for me with no problems, in house restuarant was good but very expensive
8.0
Heater/a/c unit in r room was noisy. Area around the hotel overrun with homeless people.
8.0
Like: Great location for downtown activities. Comfy bed.
Disliked: Parking zone is an issue. The elevator is painfully slow
8.0
We had a nice small trip, with friends. Location is good and rooms are. Not bad.
2.0
The room was clean and the staff was very pleasant. Room we were in was very loud with road noise. Also had other patrons running down the hall screaming in the night thinking itvwas funny.
10.0
When I was checking in, I mentioned to the lovely front desk person that I was there for my birthday night out. She offered to send us up a complementary bottle of wine, which I or course accepted! When I got back to our room later that evening, there was a bottle of wine (which was quite tasty), a small box of chocolates, and a birthday card from the hotel. I thought it was a really nice tough to an otherwise really pleasant stay. I'd definitely go back there again.
5.0
pretty good
3.0
Staff was helpful and pleasant to deal with. Some things to consider when staying here:
- if your room is facing Broad Street, you'll hear music and noise from the nightclub
- rooms and bathrooms are showing its age
2.0
May be the room that we assigned was right on the other side of an elevator. It was so noise and. There were constant noise not big one but is disturbing in the room. like switch on and off, ticking noise. I didn't know where it come from but was totally unexpected.
4.0
quiet and good communication
5.0
We enjoyed our stay. The Ruby restaurant, though not a part of the restaurant, had a great breakfast.
3.0
We couldn't have asked for more. Exceptional service, clean, friendly staff, and central location. Highly recommend.
5.0
Close walk to the museum, art gallery, grocery store, harbour. Loved my balcony.
3.0
Felt unsafe around the hotel.
4.0
The rooms are very clean and customer service is excellent. Only problem is that there is a lot of noise coming into the room from the road and the night club around the corner.
2.0
Good location near inner harbor and convenient for foods and meals. We stayed in the hotel for 2 nights. Check in time should be 4:00 pm but we were told that the room was not ready when we arrived at 4:30 pm and had to wait for more than 15 minutes in the lobby. Reception staff told us that cleaning of the room would be arranged after midday on the next day, but no cleaning of the room was done when we returned the room at 6:30 pm on the next day after sightseeing. Minimum cleaning was then arranged with our presence in the room.
4.0
The lack of a complimentary breakfast. The need to ask for clean towels.
5.0
Love the convenience of the location. Everything was within walking distance of the hotel. Loved the restaurant attached to the hotel. Staff was very friendly and helpful.
4.0
Decent older hotel fairly updated. Very walkable and great shop's and restaurants on your doorstep.Good staff who use txting to communicate.The only downside was the late night noise from the club near by it got loud on the weekend.
FAQs
How much does this hotel cost compared to others in Victoria?
The average price for a rental in Victoria is $156 per night. This rental is $30 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Best Western Plus Carlton Plaza Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Best Western Plus Carlton Plaza Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Plus Carlton Plaza Hotel?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, laundry, and tv.
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