The GOOD: Customer service was good overall The BAD: The TV did not turn on! The water in bathroom was very slow. The UGLY: the ANTS in the bathroom! I noticed them about 2am at which point i was way too tired to complain and go thru switching rooms. I kept everything including shoes above the floor. I didn't feel comfortable enough to even shower! The AFTER: upon checking it, i expressed my complaints at the desk. It was received with empathy and she was apologetic. I was asked for my phone number and i gave my hilton rewards and was told someone would be in touch. I was told my receipt would be emailed. It was not. I called back and spoke with a gentleman who stated my email wasn't on file. I explained that it was asked of me when i checked out. So i gave it again. I also asked if my complaint had been noted. He wasn't sure but he asked what they were. He asked if i have proof like photos specifically re the ants. That the process was to send proof to corporate and i would be contacted. I told him none of that was said to me. If it were i would have gone back to the room to do so. I was tired and frustrated. After hanging up. A few minutes later i checked my email for the receipt. It was not there so i called again. This time i asked if he would repeat what i told him. He had it wrong. He tried to tell me that's what i told him. No, i know my own email. I didn't like the tone. I received my receipt. Not going back to stay again...ANTS

Loved it well be coming back

Room was amazing. The breakfast was so good! The staff were all so nice!!! I’ll be back!

The room was nice and big! It was a little noisy in the hallway in the morning but it was nice overall.

We arrived the room wasn't ready took about 15 minutes to get it checked out. Expedia messed up our original reservation. The room itself was very nice. Asked for late checkout... (Their checkout is 11am unheard of) clerk curtly told me there are NO late checkouts... Last time I'll book this place

Great stay! Room was clean and you can tell the hotel is newly renovated. Staff was very nice also

The hotel room wasn't cleaned throughly. There was stains on the sink counter and a large pee stained on the side, underneath the toliet bowl. Another issue was running out of breakfast food and utensils. Not one employee was monitoring. We the customers had to wait until someone comeout and ask for additional food/utensils. Will not be recommending.

Check in times are very late and strict. Working out of town and needed to check in and drop luggage they made me wait for hours then gave me a room that wasn’t cleaned, no apology just wait some more. Staff not very friendly