Nice and comfortable

The person who checked us in and was running reception and the bar for the rest of the day was really friendly and helpful. Breakfast was very good. The hotel was very clean. Parking was easy. We felt safe in the hotel and the surrounding area.

It was very hot in the room, but we were in the middle of a heat wave, so it probably could not be avoided. Maybe a bigger fan in the room would have been good.

amazing breakfast!

view out of the window was a bit cramped, looking at an apartment… but expected based on location

Good service, easy to reach, wellness recently renovated

nothing

- Price absolutely outrageous for the location and quality. Two and a half times the standard rate. - Lift wasn’t working. Had to carry heavy luggage up the stairs - Pool was advertised as exiting, but was out of service - Room advertisement showed images that were nothing like the room itself - Cleanliness - dust and dirty rooms - No room facilities, such as kettle, coffee, fridge - Shelf around bed dangerous for head injury. Should be reported to Safety Board - Internet kept dropping out and needed to rejoin - Temperature in room could not be adjusted. Not even coffee machine in breakfast area, although that was probably the only reasonable thing about the hotel. still had to pay €15 per night, but “they where so nice” that they waved that fee in lieu of complaints regarding room advertised, and room allocated. Decor is older than the Berlin wall, and probably wasn’t upgraded since then

breakfast was very good. smiling and helpful staff !

Really good busses hotel with everything you need. Food and all staff were excellent.

The location of the hotel and helpful personnel.