The rooms where very outdated and not clean. There was a wet/dry vac on the patio. There was construction everywhere. The room was dusty. Mainly the water did not get hot at all. You could not use any of the amenities. The windows had bugs in them. The bed was clean and soft.

No hot water. I had to check and leave

We checked in and were told there would be no hot water for 24 hours meaning we could not shower. We would not have booked if we knew this. But it was too late by the time we found out.

This place saved a lot of additional aggravations stemming from our family's failed attempts at being able to keep prior reservations and make new ones...and being turned away. I was helping them with making a new reservation yesterday because I learned that day about how their reservation fell through due to them not having a credit card (they had a credit union debit card, and photo id). So, I found this hotel and knew the area and they had no issues checking in. So, shortly after we were able to catch up with them and enjoy visiting and we all made it to my daughter's graduation. I can't thank Hawthorn suites enough. But Thanks!

We didn’t stay. Lost my points and cash for the other room that we paid for. The hotel was under renovation. They wanted to change $150 deposit for incidentals.the rooms were nothing like the pictures. The lobby was smelly. There was 3 other couples that canceled their stay also. During the same time as we were.

I have been staying at Hawthorn Congers for la last 4yrs, However for my next trip I will look for a different hotel. THIS PLACE GOT REALLY BAD, (I don’t know if they changed management or something) We stayed there four days and got housekeeping only one day, the other days no one came to clean the room, the 2nd floor is really dirty smells disgusting and the elevator as well, and there was a cucaracha in our room I asked to be moved to a different room which had NO PHONE, NO IRON, NO HAIR DRYER and NO BREAKFAST AT ALL, will not recommend very disappointed .

I enjoy coming to this hotel. The up keep of the landscape has decreased some, as well as lighting around the building. Thr staff is always friendly and helpful, rooms are always clean, and they are pet friendly.

They need to make better repairs to the premises and the rooms lots of important things broken lights by the sink to get ready not working, knobs to the heating system doesn't work they make the Wyndham brand look bad

My first room had leftover trash from the last occupants . I had to get another room because the first one wasn’t clean.

The property was in a secluded quiet area that was the ONLY positive for this property - it is OLD and dirty and smells horrible inside. The handle to the toilet fell off when I tried to flush the toilet on the main floor while I was waiting to check in. There were no paper towels to dry your hand with in the bathroom. When I went to my room on the second floor the smell was like DEAD FISH on the second floor - HORRIBLE. I opened the door to the room and there was no "SMELL" but it did not feel clean due to the HORRIBLE smell in the hallway...I flipped the switch to look at the bedroom and the lights did not come on. There were 2 double beds - I reserved a queen bed - could not visualize the beds or the bathroom due to the light switch not coming on - the room was old looking and the flooring was old. I went to the front desk and told her we were not staying due to the HORRIBLE smell on the floor and it was 2 double beds instead of the QUEEN that I reserved via Expedia. This place is NOT WORTH your time or effort to drive to where it is and TRUST ME you would not want to stay. It was $143 and not worth $1 to stay here - I wouldn't even let my DOG stay here.

We had to book this hotel last minute since the one we just checked into was horrible. This hotel was amazing for a last minute decision. It’s tucked away but close to everything.

Perfect for events in the horse park. Convenient to eating and shopping. Very comfortable beds!!!

Property was absolutely disgusting. Paint all over the carpet floor in the rooms, half the furniture was missing from the room. Bugs everywhere. We demanded a refund and left. Hands down the most disgusting hotels i've ever stayed at. Staff was great and helpful. Provided a refund. 0/10 would not stay.

Beds only had sheets, no blankets / covers. No hangers in the closet. Could hear all the water noises from the room above me. Other than that the room was nice, spacious and comfortable. Kitchen was nice, no forks or dish soap but I guess it's bring your own stuff?

The condition of the hotel was a little worn but the biggest issue was that neither television worked. One tv wouldn’t turn on and the other tv didn’t have any service. Went to the front desk about it and I was assured they would fix it multiple times but no one ever came

The lady at the front desk was so so sweet! The room was clean and very spacious!

The room had better amenities than I expected. Instead of mini fridge and microwave it had a full kitchen set up, normal size fridge, 2-burner stove, microwave, toaster and dishes.

Dirty, poor customer service, shabby conditions throughout. We had stayed several times before and were pleased- I have no idea what happened to this place. Will not stay again.

The staff here are absolutely amazing and so were the rooms! Absolutely loved it!

The first room I was in was very dirty and none of the curtains worked. All the windows had grime and smudge marks on them from either little kids or dogs. The door didn’t have a safety latch on it. I requested a different room and that one was next to a family who was living there so it smelled like whatever food they were cooking and you could hear them all. There were used dirty a-tips in the floor. Just a really unclean feeling. The poor girl working the front couldn’t get off the phone long enough to help anyone because whoever was working from the back room was watching the camera and kept calling her. I’ve stayed here several years ago and it’s completely different now. I wouldn’t recommend

I really appreciate Ms. Jackie checking us in early. The beds were really comfortable and room was very clean.

Clean & quiet

They were under renovations so I will give them that. The elevevator was in disrepair and was rickety so we took the stairs which were filthy. Our refrigerator did not work and neither did the ice machine.

Great place to stay. We have stayed here multiple times

I paid for suit and it was just a small room. Cob webs over the bed

The hotel had roaches and the room I requested a month in advance was not available due to the property being remodeled. On the Expedia site it stated that this property had a pool and they did not have a pool at this location. The staff was very polite.

This hotel is not at all a like any Wyndham property! I had to ask to change rooms 3 times due to the stages bags of trash under the sinks ! Food wrappers on the side table drawer. Trash in the chest of drawers ! Appalling how dated and falling apart the ceiling, rugs , bedding ! Front desk was like it was not a big deal! DON’T WASTE YOUR MONEY HERE !

Omg do not stay in this place! I have never stayed in a worse place. Besides the nice check in people everything else was just horrible.

The full in-suite was a nice size however it was not clean. It had roaches and fruit flies. Eww. Small roaches everywhere. Just nasty. There was an overflowing dumpster at the front of the property and stray cats all over. So disappointing.

The room had Roaches and bed bug everywhere.

Looks dirty, old looking, smells bad, hair was in the tub, toilet knob had to be pushed back up in order to get the water to stop running, the door to the balcony did not lock, and we were told in order to get extra towels and wash cloths, we had to leave the ones we had outside the door. This was definitely not what I expected. Glad we only needed the room for one night. I do not plan on returning to that hotel. I was told the Hawthorne Suites are usually good but after my experience, I'm skeptical about trying any of them.

It was a nice place, rooms are comfortable and staff are welcoming