I should be informed when booking that my room was really very small

Overall the stay was wonderful. If you are the type of person that needs someone at the front desk at all times, this is not the case here. But I will say that when we called the requests, the hotel was on those requests immediately and handled all of our concerns quickly. I would definitely return to this hotel if ever in the area.

Great Location. Very friendly & helpful staff. Clean rooms & complimentary coffee.

The location of Suite 136 is ideal if you want to walk Palermo and not have to worry about driving. If you do drive, they do have a parking garage which is needed, it comes at a daily rate. As for breakfast, the food is very good, service is friendly and the menu changes a little bit each day. The room we had was small; I wish we had opted for a larger one. And because of the hard surfaces such as the floor and walls, you can hear others as they come in and go to their rooms at night.

Wet stylish, good location, everything we needed

Location was great. Service good. Room well decorated. The receptionist was really nice as well as the two ladies who took care of breakfast. Breakfast was nice and good selection. The only problem was there was a sewerage smell from the drain in the shower. The staff just used the shower bath mat each day to cover it up to block the smell. When we complained to reception they just sprayed the bathroom with deodorizer and left the can for us. Hopefully they will get a plumber to look at it. R

The one and only positive about this hotel, and I mean one and only, is that it is clean. The hotel is extremely hard to find. There is one small sign down an alleyway, and the hotel itself is just seven rooms on the 5th and 6th floors of a block. You gain access either via a long steep staircase or the smallest lift that I have ever seen. Incidentally, I never saw a single fire extinguisher, or any maps of escape routes as you would normally get on the back of room doors. We stayed 5 nights; we booked a “Standard Double” room. It was minute. If you look at the hotel’s website, all the room photographs are obviously taken with an ultra-wide angle lens. Our room was so small that you could only just walk round the end of the bed. The hotel’s answer to this was, “well climb over the bed” then they told me that I was too fat. I couldn’t count the number of times my shoulder banged into the wall mounted television. It would have been small as a single room, but with a double bed in it, you could hardly move without banging into something. Also, the paint was peeling off the window frames. The best bit was, when we checked out, we were having a chat about the very expensive parking, the manager came out and he ran around the desk put his face, literally 4 inches from mine and screamed at the top of his voice at me. I have never, ever seen anything like it. At that point we paid the local tax owing and just left. Don't go anywhere near this place !

Parking cost was excessive. The staff where not great. Lady left half way through making a coffee, ended up making it ourselves. Max was run off his feet and not attentive when checking in