Very accommodating and ready to offer help when needed 👍

The man who met me upon arrival was lovely. Showed me the door code, took my bag upstairs and told me everything I needed to know.

Bed bugs in my bed. I have proof of this. I did not find just one but I found several…

Very much what I expected, and therefore satisfactory. The proprietor was very helpful, as my husband has mobility limitations.

Couldn't get the shower to work properly.

Nothing

Rude and disgusting He speaks to you in a vile way. We didnt stay at tge property because his attitude is disgusting! So wr cancelled now he's refusing a refund ull be taking tgis to court!

Nothing

It was smelly, cramped, dirty toilet leaked. Bed listed to one side. Terrible experience

Customer service was excellent The room was descent

Not even a breakfast was provided

The ONLY thing that was good about this place is it’s location because it’s really near the town centre.

When I arrived I was greeted at the door by a man I assumed was the manager. There was no reception so he handled my checking in process in the hallway. After that he then proceeded to show me my room, the room had a very weird smell that seemed to be coming from the bathroom. You couldn’t even air the room out because the window handle was broken. Also the smoke alarm had been covered up with tape. God forbid if there was a fire you would have no way of escape. The wall by the bed was dirty and there was graffiti on the door. I was a bit apprehensive to get into the bed because the sheets didn’t look clean so I just slept in my clothes on top of the quilt. Also there wasn’t any heating in the room and it was so cold I had to sleep with my coat on! I also had to put a towel over my face to try and stop that smell because it became unbearable. This is all after I managed to get into the actual building. I arrived back after my night out to find another guest outside desperate to get in because the digital keypad wasn’t working. I asked if he had rang the “manager” he said he had but there was no answer. I then tried the keypad myself and had the same result. I then rang the “manager” myself and there wasn’t any answer. There isn’t ANY staff at this place so if there’s any issues you might as well forget about it. Anyway after about 45 min and ringing the “manager” several times (with no answer) the keypad suddenly lights up and we manage to get into the building. This is absolutely the worst place I have ever stayed at. If there was a minus rating for this place I would definitely give it one. To charge £49 a night to stay at this place is extortion to say the least. It also seems to have people actually living at this place. Anyone that is considering staying here I highly recommend you don’t. You’ve been warned!

The staff where friendly and available for any questions