The only star this property gets is for the location. It is directly across the street from beach access, which made for relatively easy trips to the beach. The house itself is also newer and the appliances were nice. Everything else was terrible because the house was absolutely filthy when we arrived. It appears that despite having FIVE hours between check-out and check-in, the 'cleaning' crew only changes the linens and towels and does nothing else. There was a thick layer of dust on every surface in the home, meaning it hadn't been cleaned in months. There was mildew in every shower, algae in the swimming pool, and sand on every single floor in the house. I expect a little sand - it's a beach house! - but a simple sweeping would have taken care of most of it. We called and complained within the 24 hours, as instructed, and a woman and her husband were sent with a half-empty spray bottle and half a roll of paper towels, a new shower liner, and linens that were even dirtier than what was on the bed. When we called to complain and ask for a proper deep clean, we were told that we could leave and would get a 50% discount on the remaining three days of our trip. So they get away with it because it's essentially 'suffer or end your vacation' since there's no way we could have found alternative accommodations on such short notice. I do not recommend renting any properties associated with Royal American - a quick scan of their BBB (they are not accredited) shows that lack of cleanliness is a recurring issue. If you're willing to do the cleaning yourself, or don't mind wallowing in filth, then the location and home are great. Otherwise, stay away.

The property was great. Beach access was far better then staying in a condo. You didn’t have to take elevators and parking right outside your door. The condo was very nice only problem the floors were a little dirty but other than that great. Pool was fun and loved where there was a little deck area in pool for children to play on. Will stay there again!!

Beautiful house with plenty of space!

Overall a wonderful property. The window blinds were a little dusty, windows weren't locked, and the sectional sofa was made for people under 5' tall. The no pet policy had been overlooked, the sofa smelled like dogs had been there. We were very happy with the overall property and location, and would definitely like to return soon.

We enjoyed our stay although we had challenges the first 2 days. The day we arrived we had no heat and no cable connection for the TV. It was so cold the day we arrived and the day after that heat in the house was a must. After several calls for maintenance everything was fixed and we were happy. The property manager apologized for the inconvenience. Beautiful house.

Love everything about this house!

Nice place

The beach house was beautiful, even better in person. Great space for all 12. Location was perfect, literally just a walk across the street & there was the beach. The pool was great to get a little break from the sand. We would definitely come back. But there were some downfalls, as mentioned in other reviews we had issues with WiFi, (which wouldn’t have normally mattered but we had 3 people that needed WiFi for school work) and on top of that there wasn’t any cable/tv... a tv on every room but couldn’t use them. It was very frustrating having to play phone tag with the staff that had no clue how to help & would tell you they would call you back but never did. They kept saying “oh it’s because of the hurricane”... no all of our neighbors had WiFi & we called the provider ourselves & they told us there wasn’t any outlying our area. Not until day 6 of our stay did they finally have someone come out and fix the WiFi & cable. Day 6?! Thats really not acceptable customer service for anything. The house & location was perfect, customer needs to be improved.