the property, grounds and staff are exceptional

The service was a total disaster

Great breakfast, had vegan options as requested, delicious homemade bread was a plus.

Nothing comes to mind.

Everything was excellent, the castle and the surroundings. The food was superb! We really enjoyed it all!

The staff was friendly but not that educated in their job.

Very friendly staff, trying to accommodate and help out when needed. Great pool and fabulous location next to a beautiful lake.

-The nature around it (its a nature preserve, not exactly the hotel property) and the pool. We went on long walks and lazed by the pool - Limited Food on the menu but well made and very indulgent (read buttery) - They did step up wirh customised dishes on last day for us

- We booked a full-price on double deluxe ROOM for more comfort, we ended up getting a really sad room outside the castle. When we said its not like what the pics show, they moved us to the room next to the swimming pool which was a far far nicer location. It was a very disappointing start though. - The BED in the new expensive room was sagging and gave us back aches for 3 nights. Terrible! - FOOD was good but soo soo limited and fancy, it was really difficult to have 6 meals there. Plus everything waas soo expensive. No pastas, burgers, pizzas-- only grilled beef, baked fish, all with potatoes. Gets tiring after a while. - BREAKFAST- Set up and food quality both are a nightmare - NO COFFEE- except for a brewed black liquid that stands in a huge cannister all day long. You cannot order any other coffee!