Nice decoration, friendly staff.

In the Ecuadorian Sierra, there is actually no heating in buildings. People just bundle up. I was told I could ask for a small space heater. I was provided with one, but it was the space heater of the reception desk! The hotel should have a couple on hand for arriving tourists not used to rooms being quite cool. It is 10 outside in the morning, 18C in the afternoon. So hallways and breakfast room are all cool, people go to breakfast with their outdoor jackets. But for a North American arriving tourist, having no heat in the room in a premium hotel is unexpected. The space heater made all the difference, offering one to the occasional tourist would be very nice.

Comfy bed , nice linens, big fluffy towels. Enjoyed meeting Patrick, one of the owners on our last day. He was very freindly and informative

can not control the heat in the room. website and booking.com say there is a tour desk, terrace, garden and english speaking receptionist among other things. There were none of those facilities. We had a lot of extra time there due to bus schedule so I booked it looking forward to to those amenities. You need to change that on the site

Everything was outstanding.

It was very convenient and clean.

Coffee was terrible and breakfast eggs were already cold.