The spa was amazing, the therapists were highly trained. Seeing the reviews and having bad experiences in the past, we were a bit skeptical to go in for a massage at the hotel and fortunately we decided to give it a go and were really impressed with the service. The hotel also have incredible ocean views and we could see the lady Buddha statue from our room.

The lift sounds were too high and we could hear ‘ding dings’ the whole night with people going in and out of the hotel at all times. This really disturbed our sleep. At peak time 6 - 10am the lifts would be so busy and crowded that it takes you around 15 mins to get to the breakfast buffet. There were no chairs in the balcony for us to sit down and enjoy the views. The bathroom needed a good clean to get rid of stains, mould and dirt in the grouts. It was really disgusting to look at the shower tiles and bathroom sink. There was a foul smell in the lobby and hallways at all time which was really unpleasant.

Perfect, nice view, nice location

They have charged us more than what we booked it for on the booking.com app

They have charged us more than what we booked it for on the booking.com app

Fantastic, luxurious room with a great view, and very quiet and clean. Right across from the beach. Amazing choices for breakfast, and great coffee in the lobby cafe. Staff very friendly and helpful.

More cocktail choices in the bar.

Clean room and quiet.

Breakfast was too crowded.

Location Staff members support Room and facilities

Room should be more hygienic, I felt smell in the room, bathroom was good and very hygienic

First time staying because it is 5 stars.

All the staff are very friendly and helpful. Especially Mr Loc and a lady with braces on. They really help me to communicate with the Grab driver and arrangement. The problem was firstly the bed is sink and feel uncomfortable to sleep . Secondly is the house keepers were too stingy , I was staying five days four night , they didn’t even give me extra hand soap , only one soap used for five days . Even my room slippers had wet they just ignored and didn’t put an extra in the cupboard. I had putted a tongue cleaner inside the glass in the toilet , they had thrown it away ( First day already throw it away)

good location nice and clean

nothing

Cleanliness, spacious rooms, good toiletries, pleasant staff

None

Booking.Com did not inform me that when I booked 2 Dbl rooms 4 guests, Only 2 Breakfast was included. For other two we had to pay extra.

Good location, great value for money. Abundant and wide breakfast, very nice ocean view rooms.

They don’t have a private or partner beach, and the pool is quite tiny.

Cleanliness, helpful receptionists and concierge staff and value for money.

The in house massage was a great disappointment; one masseuse was yawning all the day while massaging my husband and at one time she even dropped her handphone while doing her massage! For the other three of us, it was a let down because the pressure applied was generally very weak and soft. There’s hardly any application of strength. The facial is basically a simple face massage without the use of any other equipment or skills!

It was nice viewing.

Get what it says on the Sheraton tin.

Lifts took forever! Location was not great! Pool very small.

Breakfast and service excellent

Location and the high CP value.

Nice Ocean view

Location, facilities, view, breakfast

The room was humid, so much that the bedsheet were wet and the carpet a bit smelly. We dried the bedsheet with the hair dryer the first night, because we arrived at midnight and were too tired to ask for a new room. We did it in the morning but they said they had no more rooms available (with so many rooms I doubt it, but still). They offered to deep clean the room and change the bedsheet. We said we preferred to have a different room as the humidity was clearly non going to be solved by cleaning the room, but no chance, that was the only option. Well, the room was cleaned so and so, the humidity was the same (all my clothes were wet, the passport cover bent) but we didn't tell anything anymore as we stayed only 2 nights and there was no point in spending our holiday complaining. Also, there was not much collaboration from the hotel staff on the matter. However, that's no way to solve an issue in a high quality hotel like that and at such an cost. Ah, they offered us 2 small beers for our trouble..

Didn't eat breakfast but lunch was great.

Cockroach in room and I killed it.

great amenities. modern decor. well furnished rooms. elegant design. good breakfast. good service. easy checkin and checkout.

located at one end of the beach. going to my khe beach requires a taxi.