Majestic Elegance Costa Mujeres - All Inclusive
About this resort
Situated in State of Quintana Roo, this attractive resort for $252 per night is a fantastic choice for your next vacation. Situated in Cancún, 2.7 km from Mujeres Beach, Majestic Elegance Costa Mujeres - All Inclusive features accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of State of Quintana Roo
Reviews
4.5/5.0
Excellent(2,856 Reviews)
100% verified reviews8.0
Beautiful grounds and location. Food was excellent. Staff was friendly
Internet connection was spotty, which also created problems communicating with our butler. Room service was great but needed more dessert options. I would've liked more adult entertainment options
1.0
Plíseň v koupelně a WC.
Plíseň ve spárách obkládaček v bazénu.
Nedostatečný denní úklid.
Jeden den byla po úklidu kluzká podlaha, nevšimli jsme si toho a upadli na zem.
Prach a plíseň ve ventilaci na WC a klimatizaci.
Zápach plísně z klimatizace.
Fleky na prostěradlech.
Páchnoucí řasy na pláži.
Jeden den fekální zapach u moře, ve vodě plavaly lejna.
Ve společných prostorách skvrny na stropě asi po vodě, otlučený nábytek.
Špína na balkoně.
Špinavá vířivka na balkoně (chlupy, vlasy, rez).
Prach na pokoji ( TV, postel, skříňky).
Pavučiny u stropu.
Skleněné dveře od WC a sprchy nám málem vypadly.
Vyúčtovali nám pobyt na pokoji za 3 osoby přitom jsme byli jen 2 osoby. I po několika urgencích nám nevrátili peníze. Nikde ve světě se nám to doposud nestalo. Cestujeme hodně, byli jsme na všech kontinentech světa.
Nejhorší hotel ze všech, které jsme navštívili a to jich bylo několik stovek.
Mold in the bathroom and toilet.
Mold in the joints of the tiles in the pool.
Insufficient daily cleaning.
One day after cleaning the floor was slippery, we didn't notice it and fell on the ground.
Dust and mold in the ventilation of the toilet and air conditioning.
Musty smell from the air conditioner.
Stains on the sheets.
Smelly seaweed on the beach.
One day there was a fecal smell by the sea, poo was floating in the water.
In the common areas, stains on the ceiling probably from water, battered furniture.
Dirt on the balcony.
Dirty hot tub on the balcony (hair, hair, rust).
Dust in the room (TV, bed, lockers).
Cobwebs on the ceiling.
The glass doors of the toilet and shower almost fell out.
They billed us for a stay in a room for 3 people, but we were only 2 people. Even after several emergency calls, they did not refund our money. Nowhere in the world has this happened to us. We travel a lot, we've been to every continent.
The worst hotel of all that we have visited and that was several hundreds of them.
10.0
Everything.
We loved everything about the property.
8.0
Staff was amazing. Facilities were all nice and the room was awesome.
Food and drinks were mediocre, but not bad. Cabanas on the beach were mostly broken.
2.0
habitación
En la recepción al momento de check in, no te comentan que si estás con familia, tienes mucha restricción, es decir, hay un restaurante ITALIANO que en la comida no se puede entrar con niños solo adultos, en la noche si puedes entrar con niños, es ilogico. las barras de alberca son de muy baja calidad, tragos mejores solo se consiguen en las barras dentro del hotel, la atención de personal de barras es muy muy mala, atienden muy mal.. Botella de agua solo en la parte de adultos, en la parte familiar agua sirven en baso directamente de garrafon sin control sanitario. En la noche el tiempo de atencion es muy lento para todo... sinceramente no es un hotel relacion calidad / precio, vs hoteles como Garza Blanca o Xcaret que son de precio similar. Playa increible, con muy poca casi nula atención. Cerca de las habitaciones era impresionante el ruido por que estaban pintando las escaleras, partian a las 8 am... o vi y tengo registro de gente pintando al lado de la alberca principal con la gente disfrutando de la alberca,.
7.0
The location was great. The food and the club were awesome. And the foam party in the afternoon was a blast. And the drinks were flowing and were excellent tasting.
The manager was rude. They didn’t have a room for us upon arrival and was asked to stay at a resort down the street for one night. We waited an hour before getting a room without any tour of the property.
10.0
This place is simply amazing.
Nothing
8.0
My partner and I came for our honeymoon. It was perfect for us as all we wanted was a relaxing stay in the nice climate by the pool with no need to plan anything.
There is plenty of entertainment throughout the day and the entertainment staff did a great job in making it fun for all ages (Rebe and Eddy in particular).
We had a great experience with the different foods from the restaurants and of course we highly recommend the Hibachi at the Japanese restaurant.
Luis from the Mexican restaurant was our favourite waiter!
I read a lot of comments stating how cold the swimming pools were but found that you could spend hours in them drinking from the swim up bars without getting cold at all. (However, the sea temperature was warmer than the pools)
Our two favourite evening shows/events were the Mexican night and the Michael Jackson Show.
We also really appreciated that they never ran out of 'the good stuff', like the favourite dishes or alcohol, you could have as much as you wanted and it just seemed like an endless supply (apart from Corona Beer, those bad boys are rare)
WiFi coverage around the whole resort is great.
Naturally, there is always going to be something that doesn't work with everyone, although these are negligible on the grand scale of life but I feel obliged to list them:
1) Coffee. I don't know why Americans and Mexicans live off filtered coffee but it's all you can get easily. There is a small coffee machine at the other end of the resort but it's not great.
2) Oranje Juice. No such thing as fresh orange juice here, wife loves that stuff.
3) Value for money. I was fortunate to book this during Black Friday and got 40% off, I wouldn't pay full price for our stay.
7.0
The grounds were beautiful and well maintained. It was so clean and spacious. Our butler, Marimar, was incredibly helpful and accommodating
When we arrived to the resort we did NOT get the room we paid for. They immediately took us to a completely different (downgrade) room and told us they sold out of our sweet type. They offered a massage to make up for the difference and placed us into an available room. Many many couples had the same issue as us and we were incredibly disappointed. They ended up still charging the cost of the plunge pool and didn’t offer any solutions.
10.0
Food and restaurants was amazing. We were close to beach, landscaping was nice, music playing from the weddings were nice
A lot of walking to get drinks but not to bad
9.0
It’s new and clean
5.0
Food, drinks, service at restaurants.
Both rooms were dirty. Front desk staff wasn’t pleasant. Bugs. Stole my boyfriend’s clippers.
10.0
The food, the room, the bed. The beach.
Some staff weren’t always very friendly
6.0
It was very clean and the staff was amazing very attentive.
The floors are extremely slippery all the time and the food wasn’t all that good. The room service menu was worse.
10.0
Personál je extrémně milý, nápomocný a vždy rádi poradí. Postele byly velmi pohodlné. Jídla byl obrovský výběr a bylo výborné. Vybavení je příjemné a hezké. Soukromá pláž je hned u hotelu, krásně udržovaná a čistá, bar je ihned na pláži a lehátek je dostatek.
Brzký odjezd domů:-)
10.0
We loved the swim up room our kids had. The beach was beautiful, the grounds were beautiful and the restaurants were all really great. Staff was always accommodating and friendly. We enjoyed Willi and Tito.
Only 2 things I’d change to make this resort the perfect resort - make fresh coffee available in the morning instead of resorting to the machines (or put a small coffee shop in by the sports bar area where that late night food kiosk is, open from 6-11am for coffee and smoothie drinks) and keep the adult pool a little quieter and relaxing. There was one DJ, a smaller guy, who was a bit obnoxious and crude. Didn’t care for the women dancing and grinding contest. It seemed very beneath this beautiful resort.
10.0
The property was amazing! You had everything needed there. Did not leave to leave for nothing.
N/A
10.0
La struttura è posizionata fronte mare, e diversi sevizi, come il ristorante sono aperti a qualsiasi orario
I suoi giardini ben curati, e la piscina in camera é fantastica, le spiagge ben pulite fanno completare al top questa vacanza
10.0
The food was amazing, and the stuff were very nice.
The rain....lol
7.0
Très belle chambre avec une très belle vue
Piscine privée du duplex
Open bar et vraie all inclusive
Propreté de la chambre et du site en général
Disponibilité du personnel
Site impersonnel
On nous a donné une chambre qui ne correspondait pas a ce que nous avions demandé. Avons obtenu la bonne chambre le lendemain après avoir réclamé
Loin de tout
Buffet pas vraiment à la hauteur de 5 étoiles
Très bruyant (musique non stop)
9.0
Great room and amenities! The beach is great, there is night activities and a lot of options to eat. For new years eve there is an especial event
The beach seats are crowded and it’s hard to find a spot if you don’t arrive early. Also I’ve seen people try to pay the beach staff to get better spots at the beach, what made me fell uncomfortable.
Although there are great restaurants there are some that don’t have that great food, but that wasn’t a problem since there is lots of options for all tastes.
9.0
Great hotel, with impressive facilities and service. Staff is very helpful and kind. Wide array of restaurants and food/drinks across the hotel in various venues to accommodate different tastes and styles. The grille chicken might be the best we’ve ever tried.
8.0
Excellent service from the staff
The quality of the shows could be better.
10.0
Activities
Limted room service choices
9.0
Friendly staff and well kept facility.
Not enough lounge space around the pool and beach.
There was no place to sit unless we got there really early in the morning.
8.0
New with very large rooms and excellent beach access and beach experience
Food is not good. Mosquitoes are around. Not much to do with kids if at all. Kids pool is like a bath but with sharp edges, didn’t use it with our kids, 4 & 2. Kids club is dark and not clean, our kids didn’t want to stay there. Overall, not the place for kids. Main challenge- pools are not heated, even at 80 degrees people were reluctant to get into the pool and so did we. Not sure why it is a 5 star with cold pools.
10.0
Beautiful property, luxurious, great spacious rooms, amazing food including gluten free options.
Could more activities for kids
8.0
The food was decent, each found something they liked.
The staff were very friendly.
Good cleanliness
We were given a room that was already occupied with guests. It made us feel unsafe like others might enter our room.
In the family section we would love a pool slide and other outside activities for kids
9.0
The staff were exceptional. The location was gorgeous, beach was clean & well maintained. A few key things that made it a great stay!
1) our butler René was amazing. Whatever need we had, he was on it! He was easily reachable and checked in every day to make sure our stay was good. He helped organize room cleaning around our varied schedule, scheduled restaurants, recommended excursions. He also brought us four bottles of complimentary liqueurs - while we aren’t big drinkers, it was a touching gesture. Honestly, it was great to know he was there if anything was needed.
2) The room was great - especially the view. Splurging for the ocean view was well worth it.
3) food was almost always great! The teppanyaki, Mexican, Argentine restaurants were 10/10. The French & seafood were good; my wife loved her salmon at the seafood while I was disappointed with the lobster pasta. The French restaurant was good for me (had the mussels and fish) while my wife’s filet was just okay. The crepes were delicious. The breakfast & lunch buffets were as expected - fresh made eggs and tacos at the buffets were good.
4) entertainment was fun! Lots going on each day if that’s what you’re looking for. We opted to relax away from most of it but it was always lively! The nighttime shows were fun, the Queen show was especially fun.
5) the spa was worth it. The hydrotherapy was superb & the cenote massage was magical. In typical resort fashion it was pricey but IMO it was worth it! The hydrotherapy was definitely worth it!
6) Most importantly, the staff. Everyone was truly exceptional. Bartenders, restaurant staff, housekeeping, concierge, etc, were all unbelievable. Friendly, offered to help with anything, always willing to have a conversation & get to know you as well. I felt like each person genuinely cared that we had a good time.
We visited during full capacity and it never felt overwhelming. The staff were busy but made time for us.
The resort is showing some signs of wear and tear. It’s small and didn’t affect our trip but it’s noticeable and does take away from the “luxury” feel.
We decided to book a plunge pool, probably would just do an ocean front suite next time. The plunge pool is nice but in the winter it was quite cold (also we were there during a cold front so likely not the case all times).
10.0
The property is beautiful with so many places to go and explore. The workers were my favorite part, so funny and friendly. Gio is the best!! Definitely go to her daily activities.
I wish there was a little more of a food selection for dinner.
8.0
All the restaurants were delicious and the buffets had so many options to chose from.
The restroom in the room was a little awkward. A regular door would easily fix that. The location is far from the airport.
10.0
Beach is beautiful and clean, waiters and animation team are incredible nice and friendly, specially Kennia, Gaby, Oliver (animation team) beach volleyball is fun, beach massages were exceptional, the French restaurant is great, the waiters at the French restaurant are the best ones, extremely nice and polite.
10.0
Food quality, beach, staff friendly
4.0
The property is majestic like its name, the architecture is beautiful. The rooms are spacious and comfortable, even including an outdoor jacuzzi as a standard feature.
The service was very poor, au contraire of what Mexico stands for, great service, friendly people, we didn’t experience that during this stay. 1 hour wait time for check-in, 40 minutes wait time for the luggage to be delivered to the room. Long waiting times at diner time for the restaurants even they were about half capacity, scarce personnel was alleged.
10.0
I loved the design, the staff, and the bars!
There is a sports bar that’s open late, but more of a club location would be an amazing addition
7.0
There was a lot to do. Very spacious.
I didn’t like the fact that I was placed on the family side with a king bed and there was two of us. I didn’t like how the staff would cater to other guests overlooking us even though we were next in line.
10.0
The beach is nice and so are the pools. The food is pretty good, but the drinks are amazing. The staff is exceptional. A great place to relax.
10.0
This is my second stay at the Majestic Elegance and I will certainly be coming back!
We love the plunge pool suites and the swim up rooms look amazing too, beautiful grounds, the beach is gorgeous, wonderful service from staff and butler, and the food is actually great compared to other all inclusive.
I LOVE the peace and quiet at this resort and appreciate the clientele are respectful and are not messy drunk party people!
I also love the fact that this resorts capacity is not full! It’s great that there are people around but there are always sun chairs and places to sit and eat. I also love that it’s never crowded and not a zoo!
Finally, I love Blossom Spa! It’s beautiful and the staff are great!
Some guest rooms can be a bit tired. I was in room 1423 in August 2023 and it appeared more updated and fresher. It also didn’t have a strong mildew smell. This time I was assigned to room 1420 but it had a very strong mildew smell and was moved to room 1421. 1421 was better than 1420 but it still had a stronger smell than 1423. In addition, 1421 had more mold in the shower and toilet specially in the grout and around the door joints/hinges.
Others have mentioned the entertainment is old fashioned but I honestly enjoyed it. I do think the entertainment at Majestic is less current than at other resorts but I come here for the peace, beautiful pools and beach so I don’t place that much effort into attending the entertainment every night.
I did attend the white party and Music Journey and both were super fun! I was sad to miss the Michael Jackson show which apparently is the highlight at this resort but is only on Wednesdays.
I also personally like that the entertainment is geared towards more relaxed or older clients as this keeps the resort quieter and more in tune with a peaceful atmosphere.
FAQs
How much does this resort cost compared to others in State of Quintana Roo?
The average price for a rental in State of Quintana Roo is $176 per night. This rental is $76 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Majestic Elegance Costa Mujeres - All Inclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Majestic Elegance Costa Mujeres - All Inclusive. Enjoy the water!
Is Majestic Elegance Costa Mujeres - All Inclusive pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Majestic Elegance Costa Mujeres - All Inclusive?
We found 14 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.
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