Desayuno y ubicación.

La limpieza es correcta pero debe de alcanzar los estándares que por ejemplo hay en los NH de España. Además, los baños deberían remodelarse.

Superbe petit déjeuner

Manque d’accessoires so dans la salle de bain

The complimentary bottle of water in our room was not topped up daily. We got a bottle of water only 3 days out of our 7 night stay. The aircon in our room is not strong and we had to open the room balcony window to keep cool. Our room is clean and modern but the lobby looked tacky and does not match up with the interior of the room. The red upholstered seats and carpet in the lobby should be replaced with modern furnishings. There was a good spread of breakfast items but it was the same everyday. The fresh orange juice and croissants were superb. However, some items were not replenished daily eg. selection of tea bags and bottled mayonnaise (none left on the last day of our stay, it seems out of stock). The location was superb for shopping and sightseeing. Overall we had a wonderful stay.

If you are looking to stay for few days in a location close to most attractions, then this is the right option for you. There’s a supermarket nearby, a lot of cafes and restaurants (especially halal ones), many loved shops and shopping destinations. It is also 5-20 minutes away from most Brussels museums and attractions! Most of the staff are friendly and ready to help. They also have good room service options, good breakfast with great timings, and fast laundry services. For a short stay to experience the city, this is one of the best options.

Had a bad first impression. I wanted to avoid the “early check in dilemma” so I booked an extra nigh to arrive easily the next morning. As soon as I entered, the receptionist had a strong reaction for me booking an extra night! And said I should’ve “notified them” because now my booking is “lost”. Obviously no such thing happened, the drama was unnecessary. Also, they almost NEVER picked up the phone, neither room service, laundry, house keeping nor reception (reception answered twice in a 5-night stay). For room service, I had to order through a website but options were limited and couldn’t ask if they have additional items because they never answered the phone. While I highly recommend staying here for a short visit, if you’re looking for a luxurious stay or want to stay in most of the time, my recommendation is to search for other options.

Dear NH Collection Center Hotel Management, I regret to inform you of a deeply disappointing and alarming experience during our recent stay at your hotel. The incident has left us feeling unsafe and insecure, and I believe it is crucial to bring it to your attention to prevent such occurrences in the future. While I was in the bathroom, a man knocked on our door, claiming to be from housekeeping and holding some towels. Despite my wife's refusal to open the door, he continued to knock persistently. When my wife briefly opened the door to address him, he quickly rushed into our room, moving swiftly to the center. He placed the towels on the bed and, in the process, stole my wife's small makeup bag, which was on the table. She realized this only after he had left. Thankfully, there were no valuable items in the bag. Following the incident, we attempted to locate the individual in the corridors and found him one floor down. When I tried to confront him, he ran away. We immediately reported the incident to the reception, but the response was far from satisfactory. One staff member claimed they had informed the police, while another mentioned they would do so, leading us to doubt whether the authorities were ever contacted. This incident has severely impacted our sense of security and trust in your hotel. We urge you to improve your security measures and enhance staff responsiveness to ensure the safety and well-being of all guests. We hope you will address this matter with the urgency it deserves and take appropriate actions to prevent such incidents in the future.

Central location. Updated room with a small fridge/bar, coffee provided, soft but plain interior decor. Hotel offered complimentary drink on the 2nd day of stay. Friendly staff

No pool or sauna

Confort irréprochable. Personnel courtois et à l'écoute et surtout qui sait prendre des initiatives pour apporter une solution à des difficultés rencontrées.

Luminosité insuffisante dans les chambres qui donnent sur la cour intérieure

Pouca iluminação no quarto - aspecto a rever Preço do pequeno-almoço exagerado.